The Taverna Collection

Please stay away! Pay attention to the wording in the contract that you are asked to sign. It is worded the way that it is for a reason. They are horrible with ret Pay attention to the wording in the contract that you are asked to sign. It is worded the way that it is for a reason. They are horrible with returning phone calls and answering messages. I originally bought a 2019 escalade from this dealer and was told upon inspection of it that it was found to have a defective transmission. I was told that they would search for another escalade for me. I told my salesperson that was fine but that my credit union needed the check returned because the payment is vehicle specific. It took almost 3 weeks for the money to be returned. I ended incurring a $222 interest charge for this. I was told that it would be refunded to me once I take delivery of the next vehicle. They ended up finding a 2018 Cadillac escalade that took a little over 3 weeks to have delivered to me. There was no communication during this time about the status. I was told that it was bought from another dealer and they had to get it to their location to be checked out and reconditioned. The vehicle I bought arrived to me very dirty inside and out. Extensive rust in the engine area and underneath the truck. The passenger rear bumper was coming off. The front driver side panel in the wheel well is coming off. The wooden moulding over the nav system is chipped. Various parts and pieces were missing or damaged on the interior of the vehicle. The paint on the hood and top of the vehicle is chipped and fading. Inside of the vehicle has a funny odor. It was delivered with very little gas. I've only driven it around the block since it was delivered and probably barely have enough gas to get to the gas station. Called to let them know that I did not want the vehicle. Per the contract I'm responsible for getting the vehicle back to them and also picking up the vehicle they find as a replacement. I am 563 miles away from this dealer. Also, I'm in the market for certain vehicle and don't want just any vehicle. I now understand why the verbiage in the contract is written as it is. I have a hard time understanding how a supposed high end car dealership would send out such junk to a customer. If you are wanting to buy from them make sure you go and check out the vehicle first. There is not a spot for me to post pictures of the truck but I really wish those reviewing this could see it! More

Good morning and thank you for your time. Since the last message I wrote last week in reference to Taverna Collection and the review I gave them in acknowledging how great they have been it’s Since the last message I wrote last week in reference to Taverna Collection and the review I gave them in acknowledging how great they have been it’s with heavy heart and disappointment I take back how I feel about the company. I have been waiting for delivery now for over a week. I expressed a little bit of frustration and unpleasantry as well as disappointment in the matter because I was told that the car woul be delivered Wednesday to Friday of last week. Then I was told that it would be delivered Sunday or Monday only to be told that it looks like tomorrow 10/3/2023 will be the delivery date. I have been given all these delivery dates with no updating unless I call in to see what’s going on and it’s frustrating. I was also shown pictures of the car both when buying the car and when they loaded the vehicle to ship and when I asked the sales guy Will if it was an all possible to tint the windows darker I was told yes it could be done. Well looking at the pictures I noticed the car looked to have the similar tint it had before so I asked Will if it had been changed only to get told let me look into the matter and I will get back to you and I was never gotten back to. I text the following day to see what was going on and was told this “ Brother ofc I get commission on it but I am also super busy with many other ppl in the same position - I’m trying my best to keep up. I will always respond to a message. The email of tracking says 2 days within 9/30 and they usually do it before which is why I said likely Friday. Maybe there was a delay because of tint or insurance or something additional you know. Have you tried calling the dispatcher ?” I have had the insurance to Will since 9/20/23 so it wasn’t an insurance matter as he told me he received it immediately after me getting it and as for the tint he was unsure if it had even got replaced hence the reason he was supposed to get back to me but never did. To me it looks like the same tint that was on the vehicle when I saw pictures prior to buying the vehicle and the pictures I received loading it up on the trailer. I’m sorry to rant and keep this message ongoing but I am extremely disappointed and unhappy. More

Paid for a car with Cashiers check and to be shipped on September 27th have been calling Julio since Thursday, September 28th. I have not received a call back. Called dealership 4 times - put on hold. Put September 27th have been calling Julio since Thursday, September 28th. I have not received a call back. Called dealership 4 times - put on hold. Put in number for callback - never called back. Pretty frustrating. More

Out of state buyers, be careful! Bought based off dealer photos and lies that car was in perfect condition. Car was delivered completely dirty like it was driven through mud with 580 Bought based off dealer photos and lies that car was in perfect condition. Car was delivered completely dirty like it was driven through mud with 580 extra miles from signed paperwork, dirty inside, missing floor mats, no spare, engine lights on, tire sensor broken, & scratched rims. Nothing of this mentioned before buying and signing paperwork. After paperwork is signed it is so hard to get ahold of anyone. If repairs are covered by the dealership I’ll update this review, but for now I would not recommend this dealership to anyone, especially out of state buyers. More

Good prices! But very poor customer service. Ray is a bad car seller. I bought 2 cars from the dealer; When you buy the car and comes with any issues the sellers But very poor customer service. Ray is a bad car seller. I bought 2 cars from the dealer; When you buy the car and comes with any issues the sellers don’t respond again, When you have an issue or question about car they don’t respond. Bad experience!! More