The Taverna Collection

Absolutely zero follow up . Almost 3 months now and still cannot get title . No problems with car - just such horrible service after . Almost 3 months now and still cannot get title . No problems with car - just such horrible service after . More

ABSOLUTELY HORRIBLE. I had to pay for a key fob as the car arrived with a key fob without a key. $332 dollars that the Taverna Dealership would not reimburse me for. I I had to pay for a key fob as the car arrived with a key fob without a key. $332 dollars that the Taverna Dealership would not reimburse me for. I live in Utah and the car shipped from FL. I was advised I bought the car as a used car, and it was not their problem. Had I known the key fob was inoperable, I would NOT HAVE BOUGHT the care until it was replaced. The information about the key fob was withheld from me, and they said they were unaware. Anybody at that dealership that started the car would have known because the only way the car would start is if you placed the key fob on the floor of the center console between the seats. REALLY?? They didn't know? I call xxxxxxxxx. Now I'm afraid that they lied to me about the condition of the engine, and I am hoping I am wrong. Unprofessional, dishonest and liars. I wish I would have read about them in the BBB before I bought a car from them. So many negative comments, as I found out after I bought the car and looked into BBB. More

Do yourself a favor and look up this dealership on the Better Business Bureau website. I found a car that looked like a good deal on the Car Guru's website that the Taverna Collection was selling. The dea Better Business Bureau website. I found a car that looked like a good deal on the Car Guru's website that the Taverna Collection was selling. The dealership is great at responding initially as soon as you express any interest in the car. Then it's all a steep downhill decline from there. I went through with purchasing the car. I regret it now as the day after the car was delivered we found so many issues with it. You can clearly tell the car they sold me was in an accident. I contacted the dealership and was told I needed to take the vehicle in somewhere for an inspection and have them write up an invoice. They would not just take our word, photos, or videos regarding the issue. They also told me if it was found the frame was bad they would help me get it returned without needing to pay the $4,000+ return fee. We then took the car in, got an invoice written up that ended up finding the car would need over $6,000 to fix all the issues with it. The person who did the invoice/inspection also stated he didn't feel this car was safe to drive. But, due to the wording in the invoice as "may need replacement" the dealership only offered to pay to replace the broken radiator shield. If I would have accepted that deal, I would have had to sign a non-disclosure agreement preventing me from moving forward with the complaints I plan to file. I still also have never received my $500 deposit back. This place is the WORST. Please only buy a car from there if you can inspect it yourself. I live in MI and opted to have it delivered because I thought it was a reputable dealership but I was so very wrong. This place is an absolute disgrace. I have never been so disappointed. The lack of communication and transparency is frustrating. They clearly do this to a lot of customers as well because I had received an email asking for an invoice on the "smoking issue from hood" which was an issue I did not have with this vehicle I purchased. That email was meant for another customer with issues. More

Unbelievable the run around you will get. Process started out well with Werner and Nick.... and then ZERO FOLLOWUP once purchased. It has been 2 months and cannot get a single email respons Process started out well with Werner and Nick.... and then ZERO FOLLOWUP once purchased. It has been 2 months and cannot get a single email response in 3 weeks about title. I'm already on my 2nd temporary tag with no end in sight. I will gladly revise this rating if ANYONE WILL HAVE THE DECENCY TO RESPOND. More

SCAM SCAM SCAM! Be warned! Cars are lemons! Almost non existent customer service. Sold me car will not take bake. Kept my down payment. Report to Attorney General FB Be warned! Cars are lemons! Almost non existent customer service. Sold me car will not take bake. Kept my down payment. Report to Attorney General FBI any entity for fraud! More

Nick Boustead is the man great gentleman honest sincere and well educated great General Manager I can tell by the way he is how his dealership runs great energy great employees 🤝 and well educated great General Manager I can tell by the way he is how his dealership runs great energy great employees 🤝 More

Reny and Jahmar gave outstanding customer service, we appreciate there time and energy they showed us. appreciate there time and energy they showed us. More

Do not buy a vehicle from this company AND DO NOT WORK WITH SHOLA PETERS. I bought my vehicle online and had it shipped to me. Once I received the vehicle I immediately noticed several really problema WITH SHOLA PETERS. I bought my vehicle online and had it shipped to me. Once I received the vehicle I immediately noticed several really problematic things about the vehicle (see below). What is more frustrating is that after the sale was complete SHOLA completely ghosted me. no calls. no texts. no responses to my concerns about the vehicle. I tried to email management about the return policy and no response. I called several times and was told "someone will get back to you". Here were the issues when the vehicle arrived: -Only 1 window was tinted and the tint in the back window was completely warped so badly that you cannot see out of it. - You only provided one key. -The center console is completely warped and damaged. -The tire sensor has an issue. When I took it to the mechanic they told me there we no sensors in ANY OF THE TIRES! -The wrap of the vehicle is horribly scratched both on the front bumper and rear bumper. - horrible customer service from Shola DO NOT SHOP HERE! There are tons of other high end shops in the area who have integrity. More

I bought a 2019 Mini Cooper from The Taverna Collection and Palm Beach Mitsubishi after admiring it online. I was given a video tour and was assured that the car had no hidden problems. It did have a large and Palm Beach Mitsubishi after admiring it online. I was given a video tour and was assured that the car had no hidden problems. It did have a large dent on the hood which I was aware of. I was sent a video tour that left out other major dents and problems with the car. I was treated wonderfully until the contract was signed. The car arrived and I've been trying to contact the dealership for 3 days regarding the problems and to begin a return, which will cost me a fortune, but no one will return my calls or emails. My experience with Palm Beach Mitsubishi and The Taverna Collection has left me sickened, frustrated and at a loss for words. I would NOT recommend working with them. The pictures attached are of the damage that was left out of the sales details. Not to mention the hood wont close properly so the light on the dashboard wont go off.. More

Taverna did not sell me a car — they knowingly sold me a death trap! Many months ago I paid *in full* for a 2014 BMW 328i. The saleswoman assured me it was in excellent condition and only needed an oil c death trap! Many months ago I paid *in full* for a 2014 BMW 328i. The saleswoman assured me it was in excellent condition and only needed an oil change, which they would do before they shipped it. She also assured me, as an out-of-state buyer, that I would have a 7-day/300-mile peace of mind period so my mechanic could inspect the car; if I was unhappy with the car for good reason, I could RETURN it for a FULL REFUND, and I would pay to ship it back to them. Four days after the car’s arrival, our trusted BMW mechanic informed me that the car’s undercarriage and subframe were deeply embedded in rust and advised me to return the car. The saleswoman, of course, did not at *any* point during our many discussions mention the insane amount of rust. But when I emailed her that day to say I was returning the car, she promptly ghosted me, and then GM NICK BOUSTEAD took over all comms with me. NICK BOUSTEAD said there was NO return/refund policy; only offered an exchange for another car. Laughable — as if I’d do *more* business with him when they intentionally scammed me with this rust bucket! Meanwhile, the notorious check engine light came on, and I ended up taking the car to three more mechanics for three different reasons. All four mechanics (the local BMW dealership included) said/showed to me that the undercarriage and subframe are so deeply embedded in thick rust that (1) even performing a simple alignment would cause too many components to break, ultimately costing more to repair than the car’s value! (2) many components are already cracking and will start breaking on their own (3) most importantly, the car is STRUCTURALLY UNSAFE and I could never rely on it to perform as it should if I were to get into an accident! Take a moment … and just imagine the type of people who would *intentionally* (1) deceive a customer, (2) sell an unsafe car to the customer, and (3) renege on the agreed-upon return/full refund deal. Disgraceful, shameless, ruthless, lying crooks — the whole lot of them. Listen up, prospective buyers, wherever you are in the US: ** BELIEVE THE 1-STAR REVIEWS ** DO NOT ENGAGE IN ANY WAY WITH THE TAVERNA COLLECTION More