The Sharpe Collection

Shaun came out to the lot right away, was helpful in understanding what I wanted in a new MINI, and put me in the right car in order to get the best experience. The atmosphere of the dealership is grea understanding what I wanted in a new MINI, and put me in the right car in order to get the best experience. The atmosphere of the dealership is great, I love the graphics, scale, and personal experience. Chris More

We tried six different makes of cars in the end we decided on a bmw because of performance of the car and the outstanding customer service that came with the car. We thought the warranty and the kind decided on a bmw because of performance of the car and the outstanding customer service that came with the car. We thought the warranty and the kind of door to door services showed us that Shape was willing to stand behind their automobiles. More

Great experience buying the first SUV love the car . Great experience buying the first SUV love the car . Brain justema was great on explaining the details and helping out during closing the deal. Staff Great experience buying the first SUV love the car . Brain justema was great on explaining the details and helping out during closing the deal. Staff over sharpe collection from salesman to the finance department are all very kind and polite ..... thank you all.... More

Since the purchase of my first Mini a month ago, I have been astonished at the quality of service and desire to satisfy practiced by your Grand Rapids location. Shawn has gone out of his way to provide top been astonished at the quality of service and desire to satisfy practiced by your Grand Rapids location. Shawn has gone out of his way to provide top-notch service in every sense of the word. The scheduling of work and alternate transportation (even over a holiday weekend) was accommodating to my hectic schedule, and from Ashley (Scheduler) to Mike (Service) to the driver who delivered the vehicle, we were truly amazed at the quality of every detail and person we dealt with. In a society that places more emphasis on "sales" than "service" you have convinced me that customer service does, in fact, still exist. KUDOS to the team in Grand Rapids. My husband and I bought a brand new motorhome in 2008, and the service we have received from your Mini dealer doesn't hold a candle to our motorhome dealership. As I said, you may have just earned yourselves a repeat customer as I firmly intend to "trade up" in the years to come. Thanks for a job well done!!! You’re the best! More

My first visits to the service department, I found very pleasant and was treated with high respect. Over time - 2+ years, I've seen this errode. This Spring I had my car in to have my summer tires/wheels pleasant and was treated with high respect. Over time - 2+ years, I've seen this errode. This Spring I had my car in to have my summer tires/wheels put on which are stored at the dealership and also during this visit I requested a detail - inside and out. I was called late in the afternoon that the car would not be ready for me at the end of the day and if that would be an issue. I scheduled this appointment 2 weeks ahead and they had the car the full day as I dropped it off 7:50 am. I agreed to this request that the car would be finished up the next day and drove the loaner home. When I received my credit card 3 weeks later I noticed I was charged for mileage for driving the loaner home that evening and then back to my work location the next day! I never signed a charge slip for this and after inquiring how this would have automatically happen, I was told my credit card was on file with the service rep. I immediately requested that my card number be removed and the dealership reversed this charge. To top off this unpleasant experience, I needed to bring back my car as the detail job was terrible - buff marks all over the vehicle, very sloppy job. I have come to realize that because I have a long term service contract on my BMW - which I paid very much for, when I bring my car in for any issue, the service rep seems to shrug my concern off and that what I'm hearing or feeling with the car is "normal". I am not happy with the service department; however, I would stil recommend purchasing a car from this dealership a the sales rep I worked with when I bought my vehicle was very helpful and knowledgeable. More

Brought my BMW for service and dealt with Jason Bigelow. Jason is always very helpful and knowledgeable about my problems. We set up a date to bring it in and supplied me with a loaner. Everything went ve Jason is always very helpful and knowledgeable about my problems. We set up a date to bring it in and supplied me with a loaner. Everything went very well and I am always satisfied with the work that is done. thank you, Tim More

Jason is the BMW service advisor at The Sharpe Collection. I have found him to be responsive, cooperative, knowledgeable, and friendly. He projects the attitude that you are doing the dealership a Collection. I have found him to be responsive, cooperative, knowledgeable, and friendly. He projects the attitude that you are doing the dealership a favor by having it service your car rather than the other way around. He also offers to provide alternate transportation if the service to be done requires that you leave your car, as opposed to having it done while you wait. More

Very good service experience. Jason was friendly, confident, and very sharp. He anticipated questions that I might ask, and had researched them prior to calling me with the diagnosis and service opt confident, and very sharp. He anticipated questions that I might ask, and had researched them prior to calling me with the diagnosis and service options. As a result, our conversations were concise, and I felt good about giving him the "go ahead" to repair our vehicle. The quality of the actual service was very good. More

I purchased my classic 1981 lincoln from sharpe...Shaun waide made the whole process effortless for me!!! A couple phone calls and faxes and BAM....my car was truck shipped to me in Alabama in just a few d waide made the whole process effortless for me!!! A couple phone calls and faxes and BAM....my car was truck shipped to me in Alabama in just a few days....I have owned the car for over 1 year now; and I STILL get emails from Shaun! This dealership KNOWS how to give you a great buying experience.Period...I would purchase from them again..............Matt Burnett More

This is our first BMW. The entire process, from first look until we drove off with or new BMW only took (7) days Dan and everyone else at Sharpe was friendly and to the point. Our questions were answer look until we drove off with or new BMW only took (7) days Dan and everyone else at Sharpe was friendly and to the point. Our questions were answered completely and very timely. We discussed our wants, needs, and expectations with Dan and he was able to show us the exact car we wanted the first time. Once we sat in the car and got comfortable with the staff at Sharpe, we knew there ws no need to look further. . More