Babylon Honda - Service Center

Very good service and friendly staff. Nice and clean facility. The representative was very knowledgeable and nice. I will definitely be going back in the future. Thank you facility. The representative was very knowledgeable and nice. I will definitely be going back in the future. Thank you More

Always an amazing experience from entrance to exit. The staff is courteous and professional. I've never had a bad experience why go anywhere else staff is courteous and professional. I've never had a bad experience why go anywhere else More

I bought my car brand new at New Babylon in 2019 and only have ever serviced it there. This was the worst experience so far. Very disappointed. The check-in attendant was at lunch. So after waiting outside w have ever serviced it there. This was the worst experience so far. Very disappointed. The check-in attendant was at lunch. So after waiting outside went to speak with Steven. He normally is on top of his game. Asked him about a fuel pump recall, he said he would update me on it but never did. Then he went to lunch and never saw him for the rest of the day. Came in for an oil change but got upsold the D check. It took over 4.5 hours while waiting there. There was no mention that it would take that long. Past visits including the C check never took more than 2 hours-2.5 hours. When I asked the other service department lady about the recall was told stories that it did not apply. Had to check in with the payment people and other people working in the service department for a time update. No one had an answer. Finally, the woman in the service department asked Fenix to check in with the technician working on my car. Was told it would be another 30 minutes. 45 minutes later again went to check-in and finally, they said it will be done and Fenix would drive it around for me. Another 15 minutes later the car finally came out. Overall, poor communication, poor customer service, time estimates were inaccurate, and the staff was not proactive at all. I am deciding whether I will return to get my car serviced at New Babylon again. As of now leaning towards no. More

Front office staff Steve was friendly, honest and let me know my options for handling my car service. I was pleasantly surprised he spent the time to explain everything my car needed and the options for def know my options for handling my car service. I was pleasantly surprised he spent the time to explain everything my car needed and the options for deferred payment available, I was glad I came here for service. More

the service to our car was great. The only issue I have is that I was sent an email asking if I had any concerns and could I give a review. I don't usually give reviews to be honest. I sent a note back a is that I was sent an email asking if I had any concerns and could I give a review. I don't usually give reviews to be honest. I sent a note back about a concern I had with the recall item that was performed (to Kasandra). I never received anything back so about a week later, I emailed her again.... still waiting. The least she could do is respond to the email even if she didn't know the answer. It makes me think that the follow up email that she sent was not really sincere. Otherwise, the service was good. Would have been perfect if there was no follow up email lol. More

Very easy to schedule service when needed. Service advisor was very knowledgeable and suggested services my car was due for. Service was completed at the estimated completion time. advisor was very knowledgeable and suggested services my car was due for. Service was completed at the estimated completion time. More

3hrs for oil change and when my car was ready I was told to sit down and wait very rude I will make sure never to come there again to sit down and wait very rude I will make sure never to come there again More

Why with an appointment for just an inspection would it take over 2 1/2 hours!I could have gone around block for this kind of service take over 2 1/2 hours!I could have gone around block for this kind of service More

Everyone was nice. Using the Honda Link Ap on my iPhone made it easy to make an appointment. Easy to drop off and pick up. made it easy to make an appointment. Easy to drop off and pick up. More

We have been working with Feni. For ,any years. He is very attentive and fair in all of his service recommendations. Never tries to make us pay for unnecessary reins before their time very attentive and fair in all of his service recommendations. Never tries to make us pay for unnecessary reins before their time More