Babylon Honda - Service Center

I was so fortunate that Fenix had arranged a loaner HRV as instead of three days it took 10 days! All good thanks!👏 as instead of three days it took 10 days! All good thanks!👏 More

Unprofessional. I had to bring my 2019 Honda Civic here because the fuel pump was recalled, and I needed an inspection. I scheduled an appointment over the phone. Upon arrival they asked me how much gas I because the fuel pump was recalled, and I needed an inspection. I scheduled an appointment over the phone. Upon arrival they asked me how much gas I had in my car and I said a full tank. They said they can only fix the recall if there is less than a half a tank on has in the car. Someone should have told me that before hand, how would I know that. They had to reschedule the service for two weeks later. I told them they could still follow through with the inspection. When they called that my car was ready to be picked up, I got dropped off there and STILL waited an hour. Why call me and tell me it's ready if it's not?? I work from home so I went to pick it up thinking I would be back home in 10 minutes since I live down the block, I was back home an hour and a half later. Very poor service. If my car wasn't a lease I would not be bringing it here. More

I was in and out for my oil change. Thank you for quick and efficient service! I wish the website was user friendly though to make an appointment. I struggle with it. So I just show up and hope for the bes and efficient service! I wish the website was user friendly though to make an appointment. I struggle with it. So I just show up and hope for the best. More

HRV was taken in for Recall. Returned with every possible dashboard warning flashing. Waited 4 days for an appointment to return the vehicle. Told that the wrong recall correction was completed?!?! Never o dashboard warning flashing. Waited 4 days for an appointment to return the vehicle. Told that the wrong recall correction was completed?!?! Never offered a courtesy car. We had to coordinate car rides to get family to and from work. Never, ever received a follow up call before appt or during. We will NEVER bring our Honda to Babylon Honda again. We cannot trust the quality of their service or customer service. Shame on you Babylon Honda More

I would like to know when I drop my car off that there were short staffed I wouldn’t of waited there. Inspection was two hours i waited were short staffed I wouldn’t of waited there. Inspection was two hours i waited More

Service technician was pleasant and car was ready when promised. Advised of possible issues at next service appointment, but reassured that it wasn't anything I needed to be concerned about. promised. Advised of possible issues at next service appointment, but reassured that it wasn't anything I needed to be concerned about. More

Everything was great In and out very quicklyWaiting Everything was great In and out very quickly Waiting room was clean and everyone was very friendly Everything was explained to me clearly before I Everything was great In and out very quickly Waiting room was clean and everyone was very friendly Everything was explained to me clearly before I left More

Terrible customer service. My car was there for over a week. I think they forgot about it because when I called after 24 hours for status, I couldn’t get anyone on the whole. Three calls later and I was t week. I think they forgot about it because when I called after 24 hours for status, I couldn’t get anyone on the whole. Three calls later and I was told they test drove it to find try and see if they could hear the noise. More

Fenix and the rest of the New Babylon Honda staff was extremely attentive and helpful throughout the whole process. I was back on the road in no time. extremely attentive and helpful throughout the whole process. I was back on the road in no time. More

Great all around service. Highly recommend. It’s unfortunate i did not purchase my Honda here. I will refer some people here if & when they are in the market for a vehicle. unfortunate i did not purchase my Honda here. I will refer some people here if & when they are in the market for a vehicle. More