Babylon Honda - Service Center

Fenix is a top-notch representative for this Service Center. He is knowlegible and kept me informed throughout. He is an asset to the company. Center. He is knowlegible and kept me informed throughout. He is an asset to the company. More

They are look out for your best interest and don’t take advantage of you. The staff is top notch! advantage of you. The staff is top notch! More

Amazing service at Babylon Honda. Always go above and beyond. Very happy with the service every time I bring my car. Always go above and beyond. Very happy with the service every time I bring my car. More

Staff is always polite and thorough. Kept me apprised of the status of my service . Kept me apprised of the status of my service . More

I’m a long time Honda own. Over the last 18 years I owned nothing but Hondas, around 7 in total. I just to let you know how disappointed I was with Babylon Honda service I just Over the last 18 years I owned nothing but Hondas, around 7 in total. I just to let you know how disappointed I was with Babylon Honda service I just experienced today 3/12/22. Took our 2017 Honda CR-V for oil change, tire rotation and NYS inspection today car has only 26,000 miles on it. Got a text from Babylon Honda stating the car needed additional work within 15 minutes of dropping it off. Called them up and spoke to Steve Ferchak, the service advisor, and he stated they heard squealing coming from brakes and in order to pass inspection we need a $300 front brake job. We never heard the brakes squealing and never felt that brake pedal going down nor any issue with stopping the car. We told them not to do the the brakes and not do the inspection either. Steve informed since his paperwork said do inspection we had to pay for and that we failed the inspection do to front brakes being worn out. He told us if we didn’t pay they wouldn’t release the car back to us even though they didn’t do the inspection. We have a regular mechanic that we use for all repairs and took the car to him. He told us the brakes were low and shouldn’t have caused an inspection failure, he also said Honda should have provided a failure notice from NYS inspection stating the car failed. We were not given that by Honda service. Basically Babylon Honda Service tried to rip us off for two inspections and a $300 brake job that our mechanic said should be around $200 dollars. Of course, different services stations have different hourly rates. The bottom line is we didn’t need a brake job and had to pay for 2 inspections. Babylon Honda is just trying to rip off customers. Will never go back to Babylon Honda for service of our cars and wouldn’t recommend them, as they are going to rip you off. One additional point: since 2011, all Honda CR-V come from the factory with fully synthetic oil. When we looked at our receipt, Babylon Honda replaced the oil with regular non synthetic oil. One would think they would replace with the mfg recommended oil. Now I need to look at replacing the oil since they put in the wrong oil. It will not harm the engine but it is the point that Babylon Honda is not replacing the car with the correct type of oil. More

I got service on my CRV for the first time and Cassandra (I believe), who helped me out in the service garage, was great, kind and helpful. She's a keeper! Thank you. (I believe), who helped me out in the service garage, was great, kind and helpful. She's a keeper! Thank you. More

Vanessa was great, she was Very professional and helpful! and followed up with text and phone calls . and followed up with text and phone calls . More

Kasandra M. was friendly, knowledgeable, efficient and respectful. She kept me informed throughout the visit. Great customer service. Thank you. was friendly, knowledgeable, efficient and respectful. She kept me informed throughout the visit. Great customer service. Thank you. More

Reviewed the price of the service, left out that there would be labor charges quadruple the cost of the service. I will never go back would be labor charges quadruple the cost of the service. I will never go back More

Inconsistent answers and inaccurate resolutions to fix my car. I had been dealing with Steve F. since August 2021 for a problem with my car.so many run around and consistently calling for updates for my car car. I had been dealing with Steve F. since August 2021 for a problem with my car.so many run around and consistently calling for updates for my car I had to reach out to a lawyer and Honda corporate to fix my car. My car was finally fix in March 2022 More