Babylon Honda - Service Center

Deceptive Practices Brought my car in for warranty repair to airbag system. Technician merely deleted the code from the vehicle onboard diagnostic computer. The next da Brought my car in for warranty repair to airbag system. Technician merely deleted the code from the vehicle onboard diagnostic computer. The next day the airbag warning light was lit again, and still is. Seems that a customer must bring their car to Babylon Honda service numerous times before any actual repairs are made by replacing broken parts. Chris M is the only info in regard to the employee worked with. More

Told me I needed a new srs unit because it was in salt water It was a lie went to a mechanic who put it on a scan and reset it ! They wanted $879 dollars for the job Babylon honda ! I just brought my pilot to Ba It was a lie went to a mechanic who put it on a scan and reset it ! They wanted $879 dollars for the job Babylon honda ! I just brought my pilot to Babylon honda for the recall on airbag inflator a they said nothing about the srs system this time! Hope they changed the inflator properly ! I will not use them for service again More

I brought my son's 2008 Civic Si in for oil consumption issues. What I expected was a tremendous amount of red tape and frustration, what I experienced was unparalleled customer service in whi consumption issues. What I expected was a tremendous amount of red tape and frustration, what I experienced was unparalleled customer service in which the many other area dealerships could learn a great deal from. Phil Harvey and Reed Cronin very patiently explained the Honda Care claim process and contacted me every step of the way, letting me know the status of my claim and subsequent repair. Phil even went as far to contact me on his day off, just to let me know that the claim had been approved and the repairs had begun. It is apparent in the condition of the vehicle when it was returned that the mechanic, Joe Cooke, is a consummate professional. I have owned 9 Honda vehicles and have had them serviced at many dealerships over the course of twenty years. I have never been compelled to write a review until now, and I would not consider taking my car or purchasing a car from any other dealership after experiencing, what I would consider to be the best service I have received to date. More

We went to Babylon Honda for 10 years for service on our Ody. We often had to bring the car back to either get a fix redone or finished or to repair something the mechanics broke when fixing something else Ody. We often had to bring the car back to either get a fix redone or finished or to repair something the mechanics broke when fixing something else. We went once to have an accessory added; we had to find the Honda parts on our own and provide the installation instructions since the dealership didn't know how. It took us a while to realize how much they lied. They have a policy; something is not broken (under warranty) until it either falls off or the computer pops up the right codes. For instance, our transmission was running rough long before the extended warranty ran out, but hey - no codes, no puddles of fluid under the car, so nothing wrong. Of course, after time (not mileage) ran out on the warranty, the trannie finally failed - under acceleration in traffic. And they didn't tell us that the rebuilt Honda trannie they would put in (mostly at our expense) did not fix the the problem that caused the failure, and that the rebuilds were done in a way to ensure that the replacement would die as soon as the warranty expired. They also have a highly inflated maintenance schedule for your car, designed to make them a lot more money. More

I bought my Honda Civic from Babylon Honda five years ago, so this rating is more-or-less based solely on their service department. I have been taking my car to Babylon Honda since I purchased it and ago, so this rating is more-or-less based solely on their service department. I have been taking my car to Babylon Honda since I purchased it and honestly, I have never had a significant problem with them. There have been a few times that I've gotten lost in a transfer-loop when calling in to make my appointments, but I always eventually land where I need to and the person on the other line is courteous and doesn't waste your time (which I like). Yes, they recommend what some might call "unnecessary services", but it is a dealership auto shop. You kind of need to expect that. Regardless, I have never walked out of the shop feeling like I'd been swindled out of more money than would seem fair. Also, they always consult with me before they perform any work for things which I have not directly brought the car in for and they provide a price upfront for the recommended service work. There have been times where I have waited several hours for my car to be finished and then there have been times where I have waited less than forty-five minutes. I've almost exclusively taken my car in on Saturday mornings and the waiting area is fairly crowded until 11am. Again, these are things you need to be prepared for if you decide to take your car into a dealership's shop. I bring a book and settle in for a while and I've only had to ask how much longer my car would be one time. They're friendly, they keep my car running smoothly and they have decent hours. I won't bash any other Honda dealerships here, but Babylon Honda -- as far as my original purchase is concerned -- was the only dealership that did not give me a hard time or make me feel like I was any less important than their other potential customers. I'm not asking for five-star treatment. I'm just looking for respect as a customer and that's what keeps me coming back to Babylon Honda. More