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2,476 Reviews of Babylon Honda - Service Center
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October 04, 2016
Outstanding. I met Chris Marino when I was having problems with my vehicle. I was extremely upset and somehow this man I've never met was able to calm me and assur I met Chris Marino when I was having problems with my vehicle. I was extremely upset and somehow this man I've never met was able to calm me and assure he would take care of everything that needed to be fixed. From that day on, I never wanted to go to another service for oil changes, inspection, etc. He is a walking miracle in Babylon Honda. He has a way with people that is beyond any salesman, businessman or employee I've ever met. There is no one I'd recommend more than Chris. He has been kind, accomodating and loyal to each person that walks through the door. I've been there for every single thing needed since I bought the car in 2011, so I got to witness it! Extremely pleased over and over again. More
by Kcudaho1
Employees Worked With
Chris Marino
September 29, 2016
Repeat customers always a pleasure Brought our 2013 Oddessy in for service. Fenix took care of us as he has done in the past. and he always does a great job. Top service and great cus Brought our 2013 Oddessy in for service. Fenix took care of us as he has done in the past. and he always does a great job. Top service and great customer service. Many thanks More
by Hockey4u
Employees Worked With
Fenix Villar
September 14, 2016
Service Advisor over-charge us and refuse to admit mistake Today Sept 14, 2016, my parents went to Babylon Honda service department ( at 100 EVERGREEN STREE, WEST BABYLON, NY 11704 ) for a routine 3000 mi oil Today Sept 14, 2016, my parents went to Babylon Honda service department ( at 100 EVERGREEN STREE, WEST BABYLON, NY 11704 ) for a routine 3000 mi oil change for our standard 2012 Honda Civic 4-door sedan with a oil change coupon from their website that said: ================================= BABYLON HONDA SERVICE SPECIALS COUPON Express Service Oil Change $29.95 (Standard Models). $39.95 (Hybrid Civic/Insight Models) Oil (up to 5 quarts) and filter change with complimentary multi-point inspection- convenient while-you-wait service. Express Service is performed by Honda-trained technicians using Honda Genuine Parts. Prices may vary by model. Plus tax and fees where applicable. Please present coupon during write-up. Not to be combined with any other discounts. Please refer to your vehicle owner’s manual for “OW-20” Oil vehicles. ================================= My parents have been using the same coupon for the same oil change service every 3000 mi for the past 3 years and the charge is 14.96 (labor) + 19.99 (parts) - $5 (coupon discount) = $29.95 ( which is the advertised coupon price ) + 2.59 (tax) = total of $32.54. Today their Service Advisor Fenix Villar made a mistake and charge us $39.95 ( the price for hybrid Honda) price instead of our usual $29.95 and refuse to admit he has made a mistake and give us the correct credit even when we showed him our past receipts and compare them one line items at a time with our receipt from today. Instead, he ( Fenix Villar the service advisor ) then explained to us a long story for the next 10 min saying that our Civic is a hybrid (which it is not) and refuse to admit he made a mistake and give us the correct credit. I don't know too much about Car Dealer Service, but when a service advisor (Fenix Villar in this case ) go out of his way to lie to and take advantage of senior citizens when we presented the same past service receipt, with the same past coupon, for the same oil change service we got today to prove that he over-charge us and not only refuse to take corrective action and made up story and tell a lie, NO SERVICE FROM THIS DEALER SERVICE CAN BE TRUSTED ANY LONGER. SHAME ON YOU FENIX VILLIAR. More
by fc
Employees Worked With
Fenix Villar
May 04, 2016
Deceptive Practices Brought my car in for warranty repair to airbag system. Technician merely deleted the code from the vehicle onboard diagnostic computer. The next da Brought my car in for warranty repair to airbag system. Technician merely deleted the code from the vehicle onboard diagnostic computer. The next day the airbag warning light was lit again, and still is. Seems that a customer must bring their car to Babylon Honda service numerous times before any actual repairs are made by replacing broken parts. Chris M is the only info in regard to the employee worked with. More
by B
Employees Worked With
Chris Marino
July 26, 2015
Told me I needed a new srs unit because it was in salt water It was a lie went to a mechanic who put it on a scan and reset it ! They wanted $879 dollars for the job Babylon honda ! I just brought my pilot to Ba It was a lie went to a mechanic who put it on a scan and reset it ! They wanted $879 dollars for the job Babylon honda ! I just brought my pilot to Babylon honda for the recall on airbag inflator a they said nothing about the srs system this time! Hope they changed the inflator properly ! I will not use them for service again More
by Eddieo 2345
Employees Worked With
Can't remember the name
March 27, 2014
Had an issue with my Accord starter that was under warranty. Ted Hanlon, who gave me an excellent deal on the car directed me to Mr.Villar who scheduled an appointment the NEXT DAY. Fenix made sure th warranty. Ted Hanlon, who gave me an excellent deal on the car directed me to Mr.Villar who scheduled an appointment the NEXT DAY. Fenix made sure the problem was fixed and explained what was wrong and how it was repaired in detail...but in plain terms not technical jargon. While waiting Fenix kept me updated on how long the wait would be, which was reasonable. The new Service Facility is state of the art and all personnel there were extremely courteous which is important to me when dealing with auto repairs. Great Experience! I'll be back for routine service when needed. More
by poppaamick
Employees Worked With
Fenix Villar
February 17, 2014
I have been dealing with Chris for many years and would not see anyone else. Very professional and always available to assist me. I have bought 4 new cars from Babylon Honda and have referred all my fami not see anyone else. Very professional and always available to assist me. I have bought 4 new cars from Babylon Honda and have referred all my family. Would not go anywhere else. More
by LoriGofterRN
Employees Worked With
Chris Marino
August 22, 2013
I brought my son's 2008 Civic Si in for oil consumption issues. What I expected was a tremendous amount of red tape and frustration, what I experienced was unparalleled customer service in whi consumption issues. What I expected was a tremendous amount of red tape and frustration, what I experienced was unparalleled customer service in which the many other area dealerships could learn a great deal from. Phil Harvey and Reed Cronin very patiently explained the Honda Care claim process and contacted me every step of the way, letting me know the status of my claim and subsequent repair. Phil even went as far to contact me on his day off, just to let me know that the claim had been approved and the repairs had begun. It is apparent in the condition of the vehicle when it was returned that the mechanic, Joe Cooke, is a consummate professional. I have owned 9 Honda vehicles and have had them serviced at many dealerships over the course of twenty years. I have never been compelled to write a review until now, and I would not consider taking my car or purchasing a car from any other dealership after experiencing, what I would consider to be the best service I have received to date. More
by bscammon
Employees Worked With
Joe Cooke
April 03, 2013
I was very impressed as was my wife with the overall informative,friendly and courteous service we recieved on bringing our car (CRV) in for service. Another very important aspect was how prompt and qui informative,friendly and courteous service we recieved on bringing our car (CRV) in for service. Another very important aspect was how prompt and quickly we were given service to on Saturday,March30th. We were in and out (as promised) in a half hour. I am very glad we chose to shop at Honda of Babylon and wil do so willingly again. More
by Diandchas
Employees Worked With
All the people in the service department, right down to the cashier.
March 14, 2013
I bought a Certified Pre-Owned Honda Element at Babylon Honda 5 months ago. Last week I had a problem with the battery and had to jump start the car. When I arrived for service I was handled by Chris Marin Honda 5 months ago. Last week I had a problem with the battery and had to jump start the car. When I arrived for service I was handled by Chris Marino. I told him about the battery problem and also asked him to check the TPMS sensor and perform a free oil and filter change as per the purchase agreement. He said that it would take about 45 minutes and he was right on. He informed me that the battery tested weak but since it was not covered under the warranty he would have to charge me $109.00 to replace the battery. Since I bought the car only 5 months ago it did not seem fair, so I talked to the Pre-Owned Sales Manager, Anthony Salomone. After discussing the situation with him, he authorized Chris to replace the battery and only charge me $20 for labor. I was very happy with this outcome and also the entire service experience. I would definitely recommend Babylon Honda to my friends and family. Roman Sadowy More
by rsadowy2
Employees Worked With
Chris Marino
