Babylon Honda - Service Center

Flawless customer experience The whole Babylon Honda Service team is wonderful. The service managers are knowledgeable and efficient and make the whole experience stress free. The The whole Babylon Honda Service team is wonderful. The service managers are knowledgeable and efficient and make the whole experience stress free. The service center runs like a top. More

excellent I was greeted quickly. Reed Cronin was my service advisor. Needed an oil change and told Reed heard a noise when driving. Found out it was a pebble I was greeted quickly. Reed Cronin was my service advisor. Needed an oil change and told Reed heard a noise when driving. Found out it was a pebble in the tire. Had this noise for two years and now no more noise. Thank you. Great work. Reed is excellent. More

always a recommendation I came in for an oil change and Steve recommended a brake fluid change which I did. I don't understand when I had my front brake and rear brakes done I came in for an oil change and Steve recommended a brake fluid change which I did. I don't understand when I had my front brake and rear brakes done in the past and why that wasn't included with the service. More

Beautiful service center Nice and relaxed atmosphere. Very clean and friendly. Vehicle was taken in on time. Fenix took care of immediately after that. All in all very pleasan Nice and relaxed atmosphere. Very clean and friendly. Vehicle was taken in on time. Fenix took care of immediately after that. All in all very pleasant experience. More

Great Staff was very Friendly greeting with a smile and hand shack... Called you by name and explain issue when your vehicle so you understand and very help Staff was very Friendly greeting with a smile and hand shack... Called you by name and explain issue when your vehicle so you understand and very helpful also service was fast More

Good Visit I was met at the entrance and received immediate attention. The oil change was completed in about a half hour. Service representative was friendly and I was met at the entrance and received immediate attention. The oil change was completed in about a half hour. Service representative was friendly and polite. More

Always a pleasure. I love them all Everyone is great. I've been using.Babylon Honda since I bought my first Honda in 1982. I won't use or go to anyone else Everyone is great. I've been using.Babylon Honda since I bought my first Honda in 1982. I won't use or go to anyone else More

Quick and straight to the punch This dealership from the owner Gary to the people working under him. Its is a pleasure to deal with your staff. I had a minor problem with my 2018 Hon This dealership from the owner Gary to the people working under him. Its is a pleasure to deal with your staff. I had a minor problem with my 2018 Honda Crv and had taken it in. I dealt with Steve at the service dept. and explained the issue. Within a few minutes Steve had came out and sat down and told us the problem and thoroughly explained what exactly the cause was. This is a class act dealership. I would never go to another Honda dealer besides Babylon. Keep in mind I live almost an hour away. Well worth the trip. More

Recall Service I have a 2010 Honda Civic. After I was informed by American Honda that I had a recall on my passenger airbag inflator, I decided to go to Babylon Hon I have a 2010 Honda Civic. After I was informed by American Honda that I had a recall on my passenger airbag inflator, I decided to go to Babylon Honda for the repair. Christie was my Service Advisor & she is ABSOLUTELY AMAZING!!! She was so accommodating, friendly & informative! She went out of her way to assist me & I was so grateful for the exceptional customer service I received from her! She truly exemplifies what it means to provide excellent customer service! When I was in contact with American Honda re: the airbag recall, I was asked if I had paint issues with my car (which I do!!). I have several white, cloudy & faded areas of paint on my trunk, roof, hood & right/left fenders. The agent told me that the recall expired in April 2017 (7 years from the original purchase date of April 2010). The problem is, I was NEVER informed about this recall! I am the 2nd owner of the car; however, I find it interesting that I was notified about the airbag issue & not the paint recall. I purchased it in Jan. 2016 & started having paint issues not long after. It was very disappointing to me that a 6 year old car looked so bad so quickly! Prior to this, I had a 2003 Saturn which I had for 12 years & the paint looked a whole lot better! I spoke with Christie about this issue & again she went out of her way to assist me! She assisted me by having photos taken of my car & sending them to the District Manager for a decision on rectifying the issue. Though I truly appreciate what Christie did for me, I was very disappointed with the decision made by management. To repaint the affected areas, I was told I would have to pay $1,200 toward the job & Honda would pay the rest! I just feel that it is not fair that Honda expects the owner to pay anything for a manufacturing defect that Honda is responsible for! Furthermore, there should be more of an extension for the recall when Honda doesn't do their due diligence to inform the owners! It is very apparent that a good quality of paint was not used! Otherwise, this would not be an issue. However, in regards to Christie's customer service, I was extremely satisfied! More

NY Inspection I went in for an inspection and adjustment of tire pressure to set for the winter. All went well, waited about 90 min. but it was packed. Although I I went in for an inspection and adjustment of tire pressure to set for the winter. All went well, waited about 90 min. but it was packed. Although I made an appointment. But everyone brings their cars because they get treated well and you have a great service advisor. More