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2,524 Reviews of Babylon Honda - Service Center
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December 10, 2018
Took Too Long I had a 10:30 appointment for an oil change and waited for the car. After two hours I finally asked the girl at the desk what the status was and why i I had a 10:30 appointment for an oil change and waited for the car. After two hours I finally asked the girl at the desk what the status was and why it was taking so long. She told me they had too many cars to get to and I asked if they take in walk ups and she said no. So why take reservations if you are not going to properly schedule and allocate time. At 12:45 they told me they were almost done but that I had a nail in my tire and they recommended a patch. I asked how long it would take since I was already there a lot longer than I had planned and I was told no more than 15-20 minutes. I didn't get my car and leave until almost 1:30. Three hours for an oil change and tire patch. Unacceptable! More
by JKJESSIE
Verified CustomerEmployees Worked With
Donna DiSanti
December 09, 2018
STEVE FERCHAK - Service Advisor - Customer comes first! Because of a " Expired Inspection Sticker " & a problem with the " NYS Inspection Machine " at other Honda Dealer, which, I always have had Excellen Because of a " Expired Inspection Sticker " & a problem with the " NYS Inspection Machine " at other Honda Dealer, which, I always have had Excellent Service, I had to seek another Honda location ASAP. Babylon Honda was near my current location. Steve Ferchak,Service Advisor,was able to have my Honda serviced and Inspected in a satisfactory time period. He was very straightforward & understanding of the urgency of having the car serviced because of the expired sticker.Thanks,Steve. More
by FORCATZ2
Employees Worked With
Steven Ferchak
December 08, 2018
2018 civic I could not of had a better experience at the service center. People were extremely nice and I was in and out in no time . I could not of had a better experience at the service center. People were extremely nice and I was in and out in no time . More
by ROBBOBB76
Employees Worked With
Fenix Villar
December 07, 2018
Misleading, rude and impossible to get in touch with When we first got there it took about 15 minutes before we were helped, (no one was at a desk and we were with 2 other families waiting) and then Donn When we first got there it took about 15 minutes before we were helped, (no one was at a desk and we were with 2 other families waiting) and then Donna gave us an attitude because we shouldn't have been allowed to drop the car off because they were closing soon (it was 5:30) After she finally realized I didn't want the car fixed THAT NIGHT, she was a bit nicer. We explained the primary reason for coming was likely our alternator, that the car wouldn't start or hold a charge after being jumped, but that we also had an issue with the sliding doors of the van and the front interior lights. She explained there was a $142 diagnostic fee that goes into it that is to protect them if we DON'T decide to get work done. So I asked if we do get work done, that goes towards the work correct and she said yes. When my tech called and gave me the 3 estimates, i was quoted around $900 for the alternator, around $600 for the doors, and about $300 for the lights. I told them please only do the doors, as I would go elsewhere for the alternator. He said okay. When he called to say the work was done, I tried to pay the bill over the phone and he quoted me well over $800. When I asked where the extra cost was coming in he said the diagnostic fee! SO i said no I got work done and that wasn't the amount you quoted me. My husband tried calling for two days and was only able to reach a voicemail, and never got a call back. So then I had to GO DOWN there to talk to a manager, and see the paperwork, and I waited for over an hour after work (remember they have my second car which is a van I have two kids I have to go pick up!) The manager tried to do everything through the over worked receptionist (Cassandra was very polite and nice through the whole thing she was just stuck in the middle.) At one point she told me they agreed to take off the charge they just had to rewrite the bill. After about 25 minutes I went up to ask her if the bill had been fixed and she called her manager who then told her they WEREN"T taking it off actually because I didn't get the alternator fixed. When I finally spoke to John McGuire (another 20 minutes later, I explained to him my issues and he told me there are actually fees for EACH thing and I said well that was NEVER made clear to me. He also inquired why I wasn't getting the alternator fixed there and when I said I could get it done cheaper elsewhere he said well they could get me a non Honda alternator cheaper too, and I said well that is another thing that was never explained to me. As of now the doors do work so we have that. Will not return. More
by shubbsie10
Employees Worked With
Cassandra, Fenix Villar, John McGuire, Donna DiSanti
December 07, 2018
Good Experience I came to this location, as I had just recently moved, and was having problems with my battery/starting the car. I made an appointment for 5:45 and wa I came to this location, as I had just recently moved, and was having problems with my battery/starting the car. I made an appointment for 5:45 and was out by 6:45. I have never had such an effortless time at a dealership/service center. The person working with me was very professional, polite, and kept me informed as to when my car would be done. This location is leaps and bounds more professional and faster than Millennium Honda, which is where I originally leased my car. Five stars all the way. More
by ALLISON.GROSS15
Employees Worked With
Blanking on the name - Man in Service department or management not listed here...Perhaps Mike?
December 07, 2018
Great Service!!! Got a excellent service. This guy are the best. Stuffs are very friendly. I recommended to any one. I have been going Babylon Honda last 12 years. Got a excellent service. This guy are the best. Stuffs are very friendly. I recommended to any one. I have been going Babylon Honda last 12 years. More
by HARUN
Employees Worked With
Fenix Villar
December 06, 2018
Always good Been buying and servicing my Hondas here for over 30 years and have always been satisfied and have had other family members buy their cars at Babylon Been buying and servicing my Hondas here for over 30 years and have always been satisfied and have had other family members buy their cars at Babylon Honda as well. More
by BAYART124
Employees Worked With
Steven Ferchak
December 06, 2018
Friendly, Fast and Excellent Service Detected a problem Friday night with my vehicle. Sat morning I called to see if I could bring it in later in the day. I was told no problem. When I Detected a problem Friday night with my vehicle. Sat morning I called to see if I could bring it in later in the day. I was told no problem. When I arrived, I met with my usual service adviser, Christie. Right away she greeted me with a warm smile and began documenting my issue. Monday Christie called me with the diagnosis, as well as some other things the technician discovered. All things were repaired after my authorization under my warranty and no extra charges incurred. I picked up the vehicle 2 days later and it has been fine ever since. More
by kappmj27
Employees Worked With
Christie Alejandro
December 06, 2018
Excellent From the appointment to arrival and all in-between is was a great experience. From making the appointment and the extra tutorial on our GPS it was han From the appointment to arrival and all in-between is was a great experience. From making the appointment and the extra tutorial on our GPS it was handled with great patience and promptness. thank you Honda More
by FLATROCK81
Employees Worked With
Fenix Villar
December 05, 2018
excellent service Excellent service and Steve was wonderful I feel that my vehicle was well taken care of Steve was very informative and professional thank you for y Excellent service and Steve was wonderful I feel that my vehicle was well taken care of Steve was very informative and professional thank you for your help More
by KMTURPEL
Employees Worked With
Steven Ferchak
