Babylon Honda - Service Center

Surprisingly pleasant I brought my car in for a recall. My service advisor was Reed, and he was great! Got me through all of the paperwork super quickly and called me as so I brought my car in for a recall. My service advisor was Reed, and he was great! Got me through all of the paperwork super quickly and called me as soon as my car was finished. They serviced my car quicker than i expected. thanks reed! More

Efiicient and quick service The overall experience was very positive. All of the work was completed in a timely manner with no setbacks. The facility was very clean and organiz The overall experience was very positive. All of the work was completed in a timely manner with no setbacks. The facility was very clean and organized. More

Always a pleasure! Staff is great! Service is quick. I always recommend the team there. Fenix is a true professional. He is always knowledgeable and does right by th Staff is great! Service is quick. I always recommend the team there. Fenix is a true professional. He is always knowledgeable and does right by the customer! More

Asked Honda to check tire light & starter. Honda found tire valve was leaking & Alternator needed to be replaced. They also checked my warrantee & the Alternator was covered!! Christie was ve Honda found tire valve was leaking & Alternator needed to be replaced. They also checked my warrantee & the Alternator was covered!! Christie was very helpful and I appreciated her help!! More

Fast, friendly, and done right service! I literally have 0 complaints! My experience was by far a pleasurable one. My service advisor was a nice, prompt, and knowledgeable individual as well I literally have 0 complaints! My experience was by far a pleasurable one. My service advisor was a nice, prompt, and knowledgeable individual as well as the technician doing the service! More

Best customer service!!! Orlando was great addressing all my concerns with the car. He told me about the Babylon Honda app and we were able to present coupons and saved money Orlando was great addressing all my concerns with the car. He told me about the Babylon Honda app and we were able to present coupons and saved money on the parts and labor. I purchased 2 cars there and wouldn’t imagine going anywhere else!! More

Always friendly The service team at Babylon Honda is always friendly. The waiting room is comfortable, with big chairs and family friendly tv constantly going. The re The service team at Babylon Honda is always friendly. The waiting room is comfortable, with big chairs and family friendly tv constantly going. The rest rooms in the waiting room are very clean. And if that's not enough they even have a quit room where you can go to just read, or work on a laptop while waiting. More

Unapologetically Damaged my New Honda I brought my new Honda pilot in to have a tire patch applied for a nail in the tread. When I dropped the car off and spoke with my service advisor, S I brought my new Honda pilot in to have a tire patch applied for a nail in the tread. When I dropped the car off and spoke with my service advisor, Steven Ferchak, I took the time and explained my concerns that I do not want my painted rims scratched. My car is in mint condition with no scratches dings or dents and only has 15,000 miles on it. He reassured me that that was impossible since the equipment is all plastic contact points. When I received my car back The entire rim was scratched. These Honda painted rims cost me $2500. I requested I want the rim replaced. Not only was he unapologetic but he told me his manager John McGuire will not replace the Rim. He said they will have to be resurfaced. I expressed my concern that My car is in mint condition with no scratches dings or dents and only has 15,000 miles on it. I further expressed my concern that I do not want my rims to be varying in color tint and tone. I requested to speak to the manager, John McGuire. He told me he was in meetings all day. So to clarify to Steven, I said you mean to tell me you damage my car and now your manager does not have time for me? He has time to look at the scratched rim, but does not have time to speak to the customer. He assured me he would be in touch with me and I have still yet to hear back from him. This thus far has been a nightmare of an experience. I understand accidents happen, What is most disappointing Is the unapologetic nature of the employees and management and unwillingness to rectify the issue in a proper and timely manner. More

Oil change and inspection the team was excellent, efficient and seemed very organized and put together. I was impressed! They offered to do my inspection which I needed done, s the team was excellent, efficient and seemed very organized and put together. I was impressed! They offered to do my inspection which I needed done, so by reminding me, they saved me the hassle of another trip to the shop. More

Professional From start to finish Fenix and crew were professional, timely and friendly in their interactions with me. No surprises. A excellent service department From start to finish Fenix and crew were professional, timely and friendly in their interactions with me. No surprises. A excellent service department fosters loyalty when the time comes to purchase a new car. More