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2,583 Reviews of Babylon Honda - Service Center
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August 22, 2019
Great service I came in for a passenger airbag recall. The dealership was clean and presentable. The service was very friendly and prompt. I would recommend this d I came in for a passenger airbag recall. The dealership was clean and presentable. The service was very friendly and prompt. I would recommend this dealership for future services. More
by yeh.will
Verified CustomerEmployees Worked With
Female worker. Her name escapes me.
August 19, 2019
Horrible experience This was the worst auto repair experience I’ve ever had. I brought in my car for an oil change and repair to the door locking mechanism. The car was This was the worst auto repair experience I’ve ever had. I brought in my car for an oil change and repair to the door locking mechanism. The car was dropped off on Saturday and I was told the car would be ready on Monday when the part for the lock repair arrives. On Tuesday i contacted the dealer since no one yet contacted me. I was told the car was ready. When I picked up the car I noted that the alarm was not functioning. The alarm functioned fine when the car was dropped off. I was told the tech was gone and I had to leave the car again. The following day I called since again no one contacted me and I was told the car was ready. When my wife went to pick up the car the alarm still was not functioning. The sales tech Stephanie was rude and insisted my vehicle did not have the feature for the horn to beep when the alarm was armed. I explained that the car has always done for several years that I’ve owned the car and to this she responded “that is not possible”. I asked to speak to a manager and she stated there is no manager on duty. While arguing with Stephanie about the alarm a tech overheard the conversation and agreed that there was an alarm problem. My wife was told to wait. After an hour and a half she inquired and was told the car would be a while. She was told the car had to be left overnight again. Thursday I called to inquire about the car and service dept refused to speak with me. My calls were put into voicemail. I called several times requesting to speak with a manager. I had to go in person to get an update on the car which the alarm still did not work. I needed the car to catch a 6am Friday morning flight and my car still wasn’t ready 5 days after dropping it off for just an oil change and lock repair. I was told too bad and the facility does not offer loaner cars. Finally I saw a manager walking around and explained the situation. he agreed that the horn should beep when the alarm is armed and there was a problem. He then gave me a loaner car which I was previously told wasn’t possible. On Friday tech Stephanie called to tell me the vehicle was ready. I specifically asked about the alarm and she stated that the alarm now works properly. Today is Monday 9 days later and I will pick up the car later today. I am very frustrated by the poor customer service and how no one would direct Me to a manager despite several requests. No one in the facility cared. I will find out later today when I pick up the vehicle if the alarm is now fixed, the alarm that worked fine when the car was dropped off 9 days ago. In addition not one person has offered any kind of apology for the inconvenience and horrible customer service. More
by ppacifico
Employees Worked With
Stephanie Lopez
August 13, 2019
Express oil change Great experience. I went on a Saturday for an express oil change. I was in and out within less than an hour and a half. Great experience. I went on a Saturday for an express oil change. I was in and out within less than an hour and a half. More
by KERKENYON
Employees Worked With
Fenix Villar, Steven Ferchak
August 12, 2019
compliant This is the second time I paid for the service which is suppose to be complimentary. I will be filing a complaint with consumer's affairs. Have reque This is the second time I paid for the service which is suppose to be complimentary. I will be filing a complaint with consumer's affairs. Have requested a call back from sales and service representatives but no actions More
by hondapilot2
Employees Worked With
customer services of sales and service
August 11, 2019
Friendly and Thorough Reed Cronin was very helpful and discussed all of the maintenance procedures that were to be performed. The service was quick and thorough and was abl Reed Cronin was very helpful and discussed all of the maintenance procedures that were to be performed. The service was quick and thorough and was able to be on my way quickly. More
by MACHIAVELLI1957
Employees Worked With
Reed Cronin
August 10, 2019
IN AND OUT QUICKLY. VERY HAPPY! Every time I go to the service center, I am always amazed at how fast they are able to take care of business. This time was no exception. Except for t Every time I go to the service center, I am always amazed at how fast they are able to take care of business. This time was no exception. Except for the fact that i came in without making an appointment first.( Which I normally don't do) But for the work that needed to be done on my car and the time frame it would take, it was finished even sooner than I expected. The young lady i spoke to who wrote everything up was friendly, courteous, and kind. More
by tonybonura57
Employees Worked With
Christie Alejandro
August 09, 2019
Unacceptable wait time for an oil change The check in process was done very well as usual however had to wait for an hour and 45 minutes for a simple oil change I find that totally unaccept The check in process was done very well as usual however had to wait for an hour and 45 minutes for a simple oil change I find that totally unacceptable. More
by JANDM829
Employees Worked With
Fenix Villar
August 08, 2019
Excellent customer service Service advisor Fenix was very friendly, helpful and professional. He solved an issue I had with the Android auto app not transfering to the crv scree Service advisor Fenix was very friendly, helpful and professional. He solved an issue I had with the Android auto app not transfering to the crv screen as well as my scheduled service. I'm very happy and satisfied. More
by jtorres48
Employees Worked With
Fenix Villar
July 23, 2019
PROBLEM WITH PAINT NOT ADDRESSED I am having a serious problem with the paint peeling off the back of my WHITE 2014 Honda Odyssey. The paint literally PEELS off, it's not chipping off I am having a serious problem with the paint peeling off the back of my WHITE 2014 Honda Odyssey. The paint literally PEELS off, it's not chipping off, it just peeled off the back of my van. After just 5 years this should not be happening AT ALL. I brought it the attention of my service advisor who stated she took pictures and would be sending it to the District Service Manager. I have yet to hear anything from anyone, I've tried contacting the manager at Babylon Honda Service twice and have gotten no reply. Is this customer service? I think not. I will be taking my business elsewhere, I am fairly disgusted with Honda right now. More
by KerriH5
Employees Worked With
Christine
July 22, 2019
Never going back, they are a rip off Went to Babylon Honda on June 7 for a NYS inspection and for their "D" service, which essentially an oil change and full inspection and replacement of Went to Babylon Honda on June 7 for a NYS inspection and for their "D" service, which essentially an oil change and full inspection and replacement of all fluids, wiper blades, tire pressure, replacement of air filters, etc. They also told me that I was in need of a new brakes, that the brakes were worn down and that they should be replaced immediately. I picked up the car and took it to my local mechanic, because I was not going to have the dealer do my brakes ($$$). My mechanic showed me the brakes, they were worn less than 50%! He said I could get another 30-40K miles out of them be fore they need to be replaced. He also said I was in desperate need of an oil change, and showed me the oil. I paid over $500 for their "D" service and they didn't change the oil! How can I trust they did any of the other 15 things they were supposed to do under this service? This is not the only issue I've had with Babylon Honda, but it is the latest, the most egregious and certainly the last. Will not be going back with any of the three Hondas my family owns, More
by Ken M.
Employees Worked With
Steven Ferchak
