The New Babylon Honda

I bought my Honda Civic from Babylon Honda five years ago, so this rating is more-or-less based solely on their service department. I have been taking my car to Babylon Honda since I purchased it and ago, so this rating is more-or-less based solely on their service department. I have been taking my car to Babylon Honda since I purchased it and honestly, I have never had a significant problem with them. There have been a few times that I've gotten lost in a transfer-loop when calling in to make my appointments, but I always eventually land where I need to and the person on the other line is courteous and doesn't waste your time (which I like). Yes, they recommend what some might call "unnecessary services", but it is a dealership auto shop. You kind of need to expect that. Regardless, I have never walked out of the shop feeling like I'd been swindled out of more money than would seem fair. Also, they always consult with me before they perform any work for things which I have not directly brought the car in for and they provide a price upfront for the recommended service work. There have been times where I have waited several hours for my car to be finished and then there have been times where I have waited less than forty-five minutes. I've almost exclusively taken my car in on Saturday mornings and the waiting area is fairly crowded until 11am. Again, these are things you need to be prepared for if you decide to take your car into a dealership's shop. I bring a book and settle in for a while and I've only had to ask how much longer my car would be one time. They're friendly, they keep my car running smoothly and they have decent hours. I won't bash any other Honda dealerships here, but Babylon Honda -- as far as my original purchase is concerned -- was the only dealership that did not give me a hard time or make me feel like I was any less important than their other potential customers. I'm not asking for five-star treatment. I'm just looking for respect as a customer and that's what keeps me coming back to Babylon Honda. More

Phil always takes care of me whenever I need something he is the reason I keep coming back to Babylon Honda!! Thanks Phil I appreciate everything. is the reason I keep coming back to Babylon Honda!! Thanks Phil I appreciate everything. More

this dealer was trying to sell me cars thet were cectified but when i looked at the carfax i saw the oil changes were only done 7-8 and even 12k mi inbetween. granted they wre loaner cars so they we cectified but when i looked at the carfax i saw the oil changes were only done 7-8 and even 12k mi inbetween. granted they wre loaner cars so they were beat up but theres no excuse for poor service. i feel for the suckers who buy that trash. when i pointed it out they loked seprized. shame on them.... More

I Found Luisa to be a wonderful person- professional, responsive, etc. She answered all my questions before I asked and I had a lot of Questions!!!!! Before I bought my crv I went to three other dealers. responsive, etc. She answered all my questions before I asked and I had a lot of Questions!!!!! Before I bought my crv I went to three other dealers. I got the best price and best customer service from Babylon Honda. Now the CRV is on clearance- so you might get a better price, sigh. I recommend that you research the car to get the best deal. Then, ask for Luisa when you want buying a car to be stress free. More

I purchased a Certified Used Honda Odyssey. Bill Benedict followed through on every aspect of the deal from start to finish, starting with staying after hours on a beautiful summer afternoon to clos Benedict followed through on every aspect of the deal from start to finish, starting with staying after hours on a beautiful summer afternoon to close the deal. Bill was very patient with my thorough inspection of the vehicle, and followed through on the one minor item that needed to be repaired. The price on the car was good, though I suggest that you ask any car dealer these days about all dealer fees before you even go to the dealership, including any and all fees associated with purchasing the car if you don't finance the vehicle with them. Overall, this was the best car buying experience I've ever had, and I would strongly suggest that you look up Bill Benedict at Babylon Honda. More

Luisa was very honest with us, took us around and showed us all the cars in the field we were looking for. Came back with a great price and I sealed the deal. Very nice person to deal with. I would buy a us all the cars in the field we were looking for. Came back with a great price and I sealed the deal. Very nice person to deal with. I would buy another car from her and would recommend friends. More

BUNCH OF SCAM ARTISTS, DO NOT BUY FROM THEM!!! I PUT A $250 DEPOSIT ON A USED CAR AND ENDED UP CHANGING MY MIND AND GOING WITH A NEW TOYOTA LEASE. WELL WHAT A PAIN IT WAS FOR ME TO GET THIS DEPOSIT BACK, $250 DEPOSIT ON A USED CAR AND ENDED UP CHANGING MY MIND AND GOING WITH A NEW TOYOTA LEASE. WELL WHAT A PAIN IT WAS FOR ME TO GET THIS DEPOSIT BACK, I HAD TO CALL THREE TIMES AND THEN EVENTUALLY START A CHARGE DISPUTE WITH MY CREDIT CARD COMPANY. THEY'RE RUDE, PUSHY, AND APPARENTLY BITTER THAT I ENDED UP CHANGING MY MIND ABOUT BUYING FROM THEM. More

Last Monday on my way to work in my 2011 Honda Fit Sport, I was T-boned by a Ford Explorer. Two days later, I received a phone call from my insurance company that the repairs for my car were too costly and w I was T-boned by a Ford Explorer. Two days later, I received a phone call from my insurance company that the repairs for my car were too costly and would be a "total loss." I was back in the market for a new car! I immediately thought of the salesperson and dealership that I had purchased my now totaled 2011 Honda Fit not even 9 months ago, Phill Harvey at Babylon Honda. Phill met me at the dealership that evening, three hours after he got off work. I had a signed deal in under an hour and would pick up my new 2012 Honda Fit Sport 2 days later. On delivery day, I was dropped of at the dealership and soon realized that my old plates were still on my old car at the auto body (it's been a tough week). Without hesitation, Phill drove me there to get the plates just minutes before they locked up for the rest of the weekend. Phill went out of his way to meet me at the dealership. He offered me price and financing (Honda Finance) I couldn't refuse. He drove me to get my plates so I wouldn't have to wait till Monday to get my new car. He went above & beyond and helped give my horrible week a great ending! It's no wonder they call him "The Legend"! Thanks Phill! More

We have a 2002 Ody bought at Babylon Honda. Except when we've had problems on the road we've had all work done there. We've always kept up with normal maintenance. They did repairs after the car was re we've had problems on the road we've had all work done there. We've always kept up with normal maintenance. They did repairs after the car was rear-ended. Paint work was sloppy, rear hatch struts keep failing - things seem just a bit out of line. We've had assorted dash light failures - sometimes they work, sometimes not. When the dealership has worked on it, they always leave something undone, or something new gets broken. They are very bad at follow up on parts not in stock. And then there is our transmission. For those who don't know, Ody trannies are designed to burn out. The first one may last 80 to 90 k miles - in our case 90k, but several months after the extended warranty ran out. Not knowing better, we had them replace it with a Honda rebuilt. What we didn't know is that the rebuilds are meant to not even last as long as a set of tires. Several causes - in our 2002, no replaceable filter. It runs hot - an decent external cooler (after market about $50) would help a lot. There is also a defective valve that robs the clutch engagements of enough fluid pressure under some circumstances and that causes the clutches to wear out. The shredded parts then circulate through the trannie (since there's no viable filter) and help shred other parts and also clog up the trannie making the pressure problem on the clutches even worse. The problem with the dealer is that they won't tell the truth about it. Reason is simple - replacing trannies is very profitable. We asked them about putting in a cooler, they told us not needed. Better fluid (before Honda changed theirs) - not needed. Etc. Lies up on lies upon lies. These guys are not to be trusted. More

Phil was extremely helpful and stood by our side throughout our entire time at the dealership. Phil knew the facts about the cars plus he was very patient while I made my decision between 2 cars. He throughout our entire time at the dealership. Phil knew the facts about the cars plus he was very patient while I made my decision between 2 cars. He offered test drives for each car that I was interested in. Not only was Phil helpful, but the sales manager, Dave Markowitz, gave us sound advice to help us reach our decision and helped us set up and affordable payment for our purchase of the 2012 CR-V. After we signed our papers and the beautiful car was ours, Phil helped us set up the blue tooth and other technological accessories that the CR-V comes with. Babylon Honda has a wonderful team that takes away the stress from what is considered to be a stressful experience. Overall it was an excellent experience and I recommend anyone and everyone to buy and lease from Babylon Honda. More