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The New Babylon Honda
West Babylon, NY
5,289 Reviews
Babylon Honda Service Center has developed a Fully State-Of-The-Art Service and Parts Facility 3/4's of a mile North of our Showroom at 100 Evergreen Street. Our Customers are treated to a Luxury Customer Lounge, Express Maintenance Service without an Appointment, a Huge Honda Parts Inventory, ASE Certified Fully Trained HONDA Technicians, Extended Convenient Hours, Free WIFI and Coffee, Competitive Price Matching w/ Honda Dealers, Valet Greeters, along with a Friendly / Professional Staff in a Modern Facility with over 30 Service Bays to accommodate ALL of your HONDA Repair and Maintenance Needs. WELCOME TO THE FINEST HONDA SERVICE ON LONG ISLAND AT OUR ELITE EXPRESS SERVICE CENTER !!!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 5,289 reviews
December 30, 2018
Total Waste of Time, No Way to do Business! My son purchased his Honda and had a great experience, so he suggested I go in and look at a new Honda Pilot. My experience was totally in the negativ My son purchased his Honda and had a great experience, so he suggested I go in and look at a new Honda Pilot. My experience was totally in the negative direction. I met with Thaddeus Brewer, who was informative about the vehicle. We took it on a test drive, and we came back to discuss numbers. I explained to Thaddeus that I was currently leasing an Accord, and had 4 payments left on it. I wanted to see, as it was the end of the month, and year, if they would take care of those final payments which would allow me to get into a brand new Pilot. I received numbers for a new Pilot Elite, which was a bit high (even though they would take care of my final four payments). My son showed Thaddeus the Honcker app, in which the Honda Pilot Touring, one trim below the Elite was $397 a month, 39 month lease 10,000 miles per year with $3572 due at signing (taxes, bank fee, first month etc.) Thaddeus took my son's phone to his manager (John Liggio) to see if they could match the number. Thaddeus came back and said since it was a competitor's price, they would match it. I even asked Thaddeus again if they would still take care of my final four payments, which Thaddeus said yes. I placed a deposit on the vehicle, slept on it and came back the next day to continue the process. Thaddeus hands me a credit application to fill out, and asks me "What are you going to do with your current lease?" I explain to Thaddeus, as per our conversation in the showroom the night before, was that Babylon Honda was going to take care of the payments. He took the papers up to another manager (John Smykowski) and came back with bad news. They were now unable to complete the detail we agreed to the night before, they would be taking too much of a loss on the Pilot. Babylon Honda would only take care of $400 of what was left on my lease (meaning I'd be left with $1293) which would have increased my monthly payment almost $40. I and my son were quite upset and taken back. Thaddeus even said that he asked John Liggio are you sure these numbers would work, and according to Thaddeus, John "triple checked" everything. Well that clearly was not the case! John Liggio was in a meeting and Thaddeus said he would speak with him once he returned. We left to think things over, and came back the next day and decided not to do the deal, and got our deposit back. When I asked Thaddeus if he spoke with John Liggio about what happen, Thaddeus said he did not do so and just spoke with the other manager, John Smykowski. Needless to say, I will not be coming back to Bablyon Honda. We had a deal in place that was agreed to by a manager, only to have another manager say no this cannot happen. I do not know if it is carelessness, or just incompetence by John Liggio, but that is no way to do business, especially when my son purchased his car and had a great experience. When my son and I spoke our displeasure with Thaddeus, he just sat there and nodded his head. I've read how Thaddeus is all about customer satisfaction; however that clearly was not the case at all! No manager came over to apologize or try to make things right so we left after receiving our deposit. It really showed how Babylon Honda did not care about the situation. Babylon Honda really showed their true colors to us, and I am hoping nothing else happens to another potential customer as it happened to me. More
by ddoppe296180
Employees Worked With
John Smykowski , John Liggio, Thaddeus Brewer
December 30, 2018
Great Service Was a great experience. Car was serviced fast and work perfectly performed. Was meet by Reed,Danna. And the service manager John all very acomadating. Was a great experience. Car was serviced fast and work perfectly performed. Was meet by Reed,Danna. And the service manager John all very acomadating. Will go back :) More
by wesmatco13056
Verified CustomerEmployees Worked With
Reed Cronin , John McGuire, Donna DiSanti
December 30, 2018
In for recall Was not informed of work that was going to be done in detail. Got an oil change although I didn't Need one supposable because of the recall. Recall Was not informed of work that was going to be done in detail. Got an oil change although I didn't Need one supposable because of the recall. Recall notice was to reprogram computer an replace an ac part, so why was an oil change needed? I had to call to inquiry why they did oil change and all that I was told was it was because of recall? More
by extrastock
Employees Worked With
Steven Ferchak
December 29, 2018
Very attentive ! Although it was very busy, they were extremely helpful and kept me informed the entire time. When the car was ready they went over all the details of Although it was very busy, they were extremely helpful and kept me informed the entire time. When the car was ready they went over all the details of the service of the car. More
by tg
Employees Worked With
Fenix Villar
December 29, 2018
December service Remix is always friendly and helpful. I cane in for an inspection and oil change and Fenix was able to safer me an appointment fir a recall during my Remix is always friendly and helpful. I cane in for an inspection and oil change and Fenix was able to safer me an appointment fir a recall during my time off from work. A great place all around! More
by KARENRBLANK
Employees Worked With
Fenix Villar
December 29, 2018
Good but concept of time way off I thought the facility was great very accommodating clean and comfortable my service guy was amazing!! but I have to say the concept of time to them i I thought the facility was great very accommodating clean and comfortable my service guy was amazing!! but I have to say the concept of time to them is off. I brought my car in at 7:30 was told was gonna take about 2 1/2 hours I’m a realistic person I figured it may take three but was there for six so I was a little frustrated towards the end. I guess I wouldn’t of been so upset if it was in the middle of the day because that’s to be expected but bring the car in for one of the first appointments to wait that long was unexpected and I felt wrong. I hope next time when I go it’s not like that but I would definitely go back! More
by TERESA8322
Employees Worked With
Steven Ferchak
December 29, 2018
excellent dealership Went into Babylon Honda to inquire about leasing a car and left sameday with one. Thaddeus was extremely helpful in helping me find exactly what I wan Went into Babylon Honda to inquire about leasing a car and left sameday with one. Thaddeus was extremely helpful in helping me find exactly what I wanted and for the price I wanted to pay. Great dealership! More
by DG88
Employees Worked With
Thaddeus Brewer
December 29, 2018
Very nice experience. It was quick and easy to set up an appointment for an oil change online. The price was better than the service center near me. Reed was very helpful a It was quick and easy to set up an appointment for an oil change online. The price was better than the service center near me. Reed was very helpful and nice! He made sure my car service was complete at my requested time. More
by JillRenda
Employees Worked With
Reed
December 29, 2018
Great service Babylon service does a great job on any repairs, totally trustworthy and dont try to sell you things that you dont need, comfortable waiting area. Babylon service does a great job on any repairs, totally trustworthy and dont try to sell you things that you dont need, comfortable waiting area. More
by Charcole000
Employees Worked With
Steven Ferchak
December 29, 2018
Thaddeus Best salesman ever! Courteous, helpful, and a delight to work with. He spent a lot of time with us, going over the features of the care, and seemed Best salesman ever! Courteous, helpful, and a delight to work with. He spent a lot of time with us, going over the features of the care, and seemed extremely knowledgeable. More
by ESSESS47
Employees Worked With
Thaddeus Brewer
