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The Internet Car Lot, Inc.
Omaha, NE
423 Reviews
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Showing 423 reviews
March 01, 2021
DO NOT BUY ANYTHING FROM THE INTERNET CAR LOT!! They make money off of totally scamming people with salvaged vehicles they “repaired” and had “inspected”. The inspection for most states to qualify as a rebui money off of totally scamming people with salvaged vehicles they “repaired” and had “inspected”. The inspection for most states to qualify as a rebuild title instead of salvage title is basically a sheriff looks at the vehicle and VIN number and makes sure its the same vehicle and not stolen. They do not look at the vehicle mechanically in any way. I learned this after about 50 phone calls to the State of Nebraska Motor Vehicles to see what I can do about this mess. I am sharing this review because we got completely taken advantage of and I’m hoping to prevent others from dealing with our same situation.. We did sign “as is” but thought we could trust this dealership and were hoping to get good deal on a vehicle for my business. They seemed very professional and honest in all of their communication with us about our salvage title/rebuild vehicle. We drove to Omaha from Sioux Falls and noticed the heat in the rear portion of the van was not working properly. They replaced the thermostat before we drove home. After having the vehicle for a few days we noticed the engine temperature increasing to an unsafe level and losing heat in the whole vehicle. After digging into the engine further than our initial inspection at the dealership, my husband noticed a total absence of AC lines and wiring harnesses/coolant lines hanging on the manifold. I let our salesman know what we found and he told us the mechanic at the dealership would need to look at it. We were not able to drive it because it was constantly overheating and had no heat so we had to ship it back to Omaha from Sioux Falls. This cost US 350$ even though it was advertised to have heat and AC which it clearly did not. Their mechanic put the AC lines back in and hooked up the wiring harness, as well as a new radiator (which was not the issue in the first place and we were not notified or asked if this could be done). We then had a friend trailer it back to Sioux Falls for us. As soon as we started the vehicle and let it warm up we noticed it again did not have heat and was overheating. No one at the dealership had driven this vehicle or tested it before sending it back to us. I begged the dealership to please take it back and just be done with this whole deal. The salesman said they couldn’t take it back but I COULD CONSIGN IT WITH THEM AND LET SOMEONE ELSE DEAL WITH IT. WHAT?!?! So they wouldn’t give us our money back or properly fix a vehicle they clearly didn’t put back together correctly in the first place but they would be willing to advertise it for us and let someone else BUY IT AGAIN. I can’t believe a business can function on total dishonesty and not take responsibility for selling a product that was not advertised correctly and a danger to the person using it. We then took the vehicle to a mechanic in Sioux Falls knowing we would just have to dump money into it to get it good enough to drive. Our mechanic told us after looking at it for fifteen minutes that it was unsafe to drive. It would probably need a new engine, suspension, AC and heat units and that’s not even after digging into it very far. He said it looked like it had been put back together by a first grader and to not ever drive it with my 3 kids in the car because it was a ticking time bomb. We are now stuck with a 12,000$ vehicle that is not worth it to fix but I don’t feel right about trading or selling to anyone else. THIS PLACE IS A FREAKING SCAM!!!! I know I will get a comment back saying I should have bought a warranty. They push a warranty on the customer because they KNOW you are going to have issues and a third party warranty company can then deal with it instead of the dealership. I do realize we were a little naive in the situation but again, I just want others to learn from our mistake and not give this business their time or money. It is NOT worth it!!! More
by KJ
Employees Worked With
William Pond
February 21, 2021
We had done a lot of preliminary looking and had a good idea of what we wanted to look at. He was very helpful with getting us prequalified for a loan before we walked in the door. He helped my husband t idea of what we wanted to look at. He was very helpful with getting us prequalified for a loan before we walked in the door. He helped my husband test drive it and was very friendly. We appreciate how straight forward, matter of fact, professional and courteous William was. I like how clean the building was . With as much snow as we have, the floor was very clean. Thanks, we look forward to all the adventures that we will have in our new Flex!!! More
by Kathy Preister
Employees Worked With
William pond
July 13, 2020
Terrible experience! Everything you hate about buying a car now online! Even after multiple correspondence and a three hour drive the "manager" just couldn't budge from th Everything you hate about buying a car now online! Even after multiple correspondence and a three hour drive the "manager" just couldn't budge from the listed price even after the front bumper started to fall off because it was just glued on. "Our margins are just so low we can't adjust any prices" even though we were going to sell you a broken car at top price. "Did you know we're the #1 online car dealer in Omaha!" Sensor lights which came on as we waited for service were "just an older car thing, don't worry about them". "We're working hard to be the #1 online dealer in the Midwest!" Another big plus with the new concept is to buy a car while standing at a counter as the people behind you are waiting, so let's keep the questions to a minimum and get out the checkbook. "We're the #1 internet car dealer online, you should feel lucky" seemed to be way more important than any customer. More
by Burned
Employees Worked With
We were passed around by five different counter guys.
April 20, 2020
Chris Pham was great through out the process! Chris was great thru the process! He was honest and made me feel valued. Very pleased with the entire team but Chris especially. Will recommend Chri Chris was great thru the process! He was honest and made me feel valued. Very pleased with the entire team but Chris especially. Will recommend Chris and the lot to family/friends. Also consider repeat business based on future needs. More
by shawnmccartney902
Employees Worked With
Christ Pham
January 25, 2020
I have visited the internet car lot on a few different occasions. Made a purchase, come in with friends to look and now for servicing. Each of my vidits have been pleasant, painfree experiences. As a woma occasions. Made a purchase, come in with friends to look and now for servicing. Each of my vidits have been pleasant, painfree experiences. As a woman making a big purchase like this, I've never walked out feeling buyers remorse. All staff I worked with were friendly, and willing to answer my questions. I have recommended them in the past and will continue to do so in the future! More
by TN
Employees Worked With
John, Ryan, William, & Cole plus more
January 10, 2020
Missing Title an hour ago-Edit I purchased a car at the Internet Car Lot on 11/15/19. As of 1/9/2020 the title has not been sent over to the county so I cannot g an hour ago-Edit I purchased a car at the Internet Car Lot on 11/15/19. As of 1/9/2020 the title has not been sent over to the county so I cannot get my car licensed. I have called numerous times and they have told me that it will be ready any day. They have been stating this since the week of 12/1/19. The only status update I get from them is that “we are trying”. I’m getting ready to make my 2nd loan payment and I have a car that I cannot license. I’m extremely concerned that they sold me a car without having the title. Who knows if it even has one at this point? I did a little research and I found that they have 30 days to transfer the title over to the county office which was a long time ago. I’m running out of options and just sent off a consumer complaint form to the Nebraska Motor Vehicle Industry Licensing Board. Next step is to file a lawsuit against them if its not completed here at the 60 day mark. I kind of took everyone else’s complains lightly before I purchased my vehicle. Now I really believe that they are almost all true. Don’t let this be you and proceed with caution when you deal with this business. In an online world businesses can also give themselves high ratings. All you need is an email account.....right? I wish I could give no stars. More
by rcidlik
Employees Worked With
William
January 05, 2020
Very Professional, Friendly and Efficient . They all made my family feel like their family. Ryan, the salesman was exceptional. Very good personality. Felt like a homeboy that I've known my e . They all made my family feel like their family. Ryan, the salesman was exceptional. Very good personality. Felt like a homeboy that I've known my entire life. I highly recommend this dealership to any and everyone. I'LL BE BACK... Good Job You All..👊💪💨🔥 More
by Brandon
Employees Worked With
Ryan
January 02, 2020
Very happy! Was extremely happy with the price and vehicle I got. They worked hard to get me a better loan and a price that would be hard to beat. Thank you Ryan Was extremely happy with the price and vehicle I got. They worked hard to get me a better loan and a price that would be hard to beat. Thank you Ryan and Josh for your hard work and quick work in getting me the vehicle I wanted. More
by Emma K
Employees Worked With
Ryan, Josh
December 30, 2019
Great dealership, great selection I have gotten 3 cars from here and all my friends come here. It's a great dealership and they have lots of vehicles to choose from. Ask for Ryan, for I have gotten 3 cars from here and all my friends come here. It's a great dealership and they have lots of vehicles to choose from. Ask for Ryan, for the best deal and service and easiest transaction. More
by Cindy
Employees Worked With
Ryan
