Back

The Internet Car Lot, Inc.

Omaha, NE

4.8
423 Reviews

7150 P Circle

Omaha, NE

68117

Directions

By Type

Showing 423 reviews

August 31, 2021

Car is good needed a few lug nuts they jb welded the power steering oil holder there was paint over spray on the windshield had a burned out head light witch I think should of been addressed when buying More

by vosray72
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy
August 24, 2021

If I could leave a negative number I would. We have had nothing but problems trying to get this vehicle licensed. One excuse after another. More

by msberg71
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh
August 21, 2021

They were working with me and explaining everything very clear. They also work with me very well More

by Erik.Martinez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
August 04, 2021

Billy and Willians very profesionalFell very confortable Billy and Willians very profesional Fell very confortable Answer all my question Try to help all time I recommed the dealer 100% Very happy More

by Rafael12375
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy and William
July 24, 2021

Bought a 2008 F-150. Fantastic service from Alejandro, HIGHLY recommend working with this salesman. He goes above and beyond to provide excellent customer service. More

by krychson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alejandro
July 19, 2021

Sent a message asking about a vehicle we were VERY interested in (when/how to see it etc) and got absolutely no response. Probably would have purchased the vehicle if they would have replied or reache More

by Mcbridegk
Recommend Dealer
No
Employees Worked With
None
Jul 19, 2021 -

The Internet Car Lot, Inc. responded

I'm sorry but without a valid name we have no way to research and respond to this review. We absolutely respond to all of the emails we receive from our customers. Perhaps your email did not get sent or perhaps you entered in your return email incorrectly and our response to you bounced due to an invalid email address. We really wished you would have tried a second time to contact us or call us but again if this is truly the situation. If you need anything further, please contact us directly. Thank you.

July 14, 2021

Worked with Alejandro Perez and was very happy with the service he definitely made the sale probably wouldn’t have purchased if not for him More

by Wolf2804
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alejandro Perez
Jul 14, 2021 -

Wolf2804 responded

Thank you very much Alejandro Perez your customer service was above and beyond!

Jul 14, 2021 -

The Internet Car Lot, Inc. responded

Thank you very much and congratulations on your new car! You are an absolute pleasure to work with as well! Please come see us next time you’re in the market for next vehicle!

June 22, 2021

Bought a car that was “rebuilt” but has several thousand dollars worth of repairs that are DIRECT RELATED to the accident the car had and was not taken care of at the time they “rebuilt” the vehicle. Did de More

by jstn
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan, Alejandro
Jun 22, 2021 -

The Internet Car Lot, Inc. responded

We're sorry but without a valid name, we are unable to research and respond to this review. All of our vehicles are fully inspected by our team of certified ASE Technicians and we off Nationwide extended service contracts to protect the vehicles as well on every vehicle we sell. If you need anything further, please contact us directly. Thank you.

Jun 22, 2021 -

jstn responded

No need. Youve already made it clear you’re not going to do anything about the unfixed damage from the accident that your ase certified mechanics (lol) missed. However, i will be sure to never do business with you again and let everyone i possibly can know about the way you do business. Im confident this will in time end up costing you more in lost car deals than what you would have had to spend to make the car even remotely ready for a legitimate sale. Good luck with being a shady low class junk dealer. Word will certainly get around…as it already has…just wish one of the many people you have all over social media making bad reviews of your lot would have made it to my ears. But im sure more than a few will get the message. All you had to do was bring the car to proper shape for a retail sale…but thats not what your business does…it’ll eventually catch up to ya.

May 24, 2021

First off, I am not one to write reviews. However, I have never been so genuinely frustrated with a company from start to finish in my life. The level of incompetence I have experienced with these guys will More

by connoreason
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Krukenberg, John
May 25, 2021 -

The Internet Car Lot, Inc. responded

We are sorry but we are unable to locate the customer what’s the name connoreason to be able to research and validate this review and respond to it accurately. We do however offer nationwide extended protection plans on all the vehicles we sell. One of the plans we sell is a tire and wheel protection which covers damaged wheels and tires. Upon reading your review, you stated that you drove the vehicle at our dealership and did not experience any wheel or tire issues or low tire lights on. In your review you also state that when you’re driving your car home that is when the tire light comes on. If there was an issue with the wheel or tire at our dealership, the light would’ve been on at that time. It’s very possible that you hit a pothole or some thing that damage the wheel on your drive home. The protection plan we sell protects for such a situation. Unfortunately we are unable to pay for after the sale damage to the vehicle if there is no protection plan in place. If you purchased a tire and wheel protection package, you may contact the company for a full reimbursement. If you need anything further, please let us know. Thank you.

May 25, 2021 -

connoreason responded

This response epitomizes what I meant by "level of incompetence" in my review. Glad to see you're on par with your colleagues. I purchased a full warranty for the vehicle. This is likely the only reason I was sent a replacement wheel at all. What I am saying is this welded wheel air leak issue was most definitely present before I bought the car. I would fill the tire up in the mornings to 35 psi, and by the evening it would deflate to 10 psi. The tire pressure sensor would not trigger the hazard light until roughly 2-3 hours after filling. This was a faulty welding issue on the wheel. This was not a tire leak that could have been caused by some pot hole (check the pictures on my google review for Internet car lot-Omaha). I understand that they likely thought it was a small air leak on the tire that I could just get patched for free somewhere. The fact is, it wasn't. I was stuck to deal with the headache that I had no way of knowing was a problem unless I drove around the car lot for several hours. I was not reimbursed in a remotely reasonable timeline. The amount of time it took Josh Kruckenberg (sales associate) and John (service manager) to locate and send the replacement wheel was outrageous. 5+ weeks to send a replacement wheel when I could have had one delivered to my address with free shipping 1-5 days for < $300? Pathetic. Overall, from my experience, the internet car lot appears to be nothing more than a money hungry company that cares very little about actually taking care of their customers.

May 25, 2021 -

The Internet Car Lot, Inc. responded

You did not purchase the optional tire and warranty that was offered to you yet we still bought you a replacement wheel at no cost to you as a goodwill gesture. The vehicle did not have any issues with the wheels or tires at our dealership and when you came and drove it. We sourced you a free replacement wheel as quickly as possible during covid and your opinion of this is "pathetic?" We don't know what else we could have done differently in this situation however we apologize you are so angry.

May 25, 2021 -

connoreason responded

So you are implying that this faulty weld on the wheel just magically appeared once I drove off of the lot? That it was caused by a pothole? That I was lucky for the generosity of you all sending me a scratched up, used replacement wheel 5+ weeks after the fact? Pathetic is putting it nicely. https://www.wheelership.com/new-19-x-8-5-alloy-replacement-wheel-for-nissan-maxima-2016-2017-2018-machined-w-charcoal-rim-62723.html?utm_source=google_shopping&gclid=Cj0KCQjwwLKFBhDPARIsAPzPi-KcJiyrrdhdS7Kxh-vAou0QCpNBdEac_JYCjhzA4D6Y4rlKusu-JDAaAguPEALw_wcB Here is a link where one can buy said wheel for $175 with free 1-5 day shipping. Nice of you to use the Covid excuse though. If I had known the headache, I would have purchased a new wheel myself rather than deal with your customer service. If I had known the headache, I would have purchased a vehicle from any other dealer.

May 26, 2021 -

The Internet Car Lot, Inc. responded

We do not weld or repair wheels. If the wheels were repaired by a previous shop when the previous owner had the vehicle there is no way to see that without taking all the tires off of the wheels and inspecting the wheels which no dealer in the country does as part of a prepurchase inspection. Again the vehicle had no issues and was not leaking air and there were no tire lights on at our dealership when you came to drive the car in person. It’s likely the wheel was previously repaired by a wheel shop with the previous owner had a vehicle and when you drove the car home, the wheel was damaged further and that caused the leak. this is why we offer wheel and tire protection packages. But regardless, as a goodwill gesture we paid for your wheel at no cost to you and you are still angry and believe we should’ve known and predicted this was going to happen.

May 26, 2021 -

connoreason responded

I am not surprised to see you deflect all blame in the situation. Judging by other reviews, this appears to be your standard M.O. when dealing with any criticism; I’m sure your customers have a lot of respect for this. I will refrain from arguing about whether or not your staff were aware of this air leak prior to my test drive and purchase of the vehicle. I feel I have painted a very clear picture of what has happened in my review. Individuals can view the pictures I have provided on my google review and come to their own conclusion. I have nothing to gain from writing this review other than to deter potential customers from dealing with the same hassle that I have had to go through.

May 12, 2021

I have had nothing but issues. I bought my vehicle 5 months ago and the still won't report my loan. The only reason I went to then was because payments are every 2 weeks so it would improve my credit fa More

by kmr060713
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aaaaaaa
May 12, 2021 -

The Internet Car Lot, Inc. responded

I'm sorry but without a valid name we are unable to research and respond to this review. With that said, our lenders to report to credit. We do not have any control over this however. We also offer nationwide extended service contracts on all the vehicles we sell as well. If you need anything further, please contact us directly. Thank you.

...
32
...