The Internet Car Lot, Inc. | Page 32

Sent a message asking about a vehicle we were VERY interested in (when/how to see it etc) and got absolutely no response. Probably would have purchased the vehicle if they would have replied or reache interested in (when/how to see it etc) and got absolutely no response. Probably would have purchased the vehicle if they would have replied or reached out to me somehow More

Worked with Alejandro Perez and was very happy with the service he definitely made the sale probably wouldn’t have purchased if not for him service he definitely made the sale probably wouldn’t have purchased if not for him More

Bought a car that was “rebuilt” but has several thousand dollars worth of repairs that are DIRECT RELATED to the accident the car had and was not taken care of at the time they “rebuilt” the vehicle. Did de dollars worth of repairs that are DIRECT RELATED to the accident the car had and was not taken care of at the time they “rebuilt” the vehicle. Did decent body work to make it look good…mechanically they did just enough to make the car roll down the street for a test drive. Offers to help fix through their shop, even with me accepting to pay for the repairs out of my own pocket have been entirely unkept. Im betting theyll respond with “we offered you a warranty but you refused” if you have a warranty company that will fix unrepaired damage from an accident previous to purchase, please let is all know who it is, because the warranty company i chose and two mechanics have determined the repairs cannot be covered because they are directly related to un repaired damage from the accident in which made the car salvage in the first place. This dealership lives up to every bad experience you can have when buying a car. More

First off, I am not one to write reviews. However, I have never been so genuinely frustrated with a company from start to finish in my life. The level of incompetence I have experienced with these guys will never been so genuinely frustrated with a company from start to finish in my life. The level of incompetence I have experienced with these guys will truly be hard to articulate through text, however I will try my best. I purchased my vehicle from the internet car lot on 4/17/21. I drove from Kansas City up to Omaha as I believed they had a car I liked for a fair listing price. There appeared to be a few minor issues with the car when I test drove it, but nothing that was a deal breaker. I proceeded to purchase the vehicle on the spot, trusting that it had been fully inspected by a qualified mechanic as they advertised. On my trip back from Omaha to KC the car had a low tire pressure hazard light pop up. After a few times of refilling the tire to proper psi I contacted my sales associate (Josh Krukenberg) and was advised to visit Discount Tire and they would patch the tire for free. I wasn’t thrilled about this as I had just purchased the vehicle, however I figured it wouldn’t be too big of a hassle (boy, was I wrong). At discount tire I was shown that it wasn’t the tire that was the problem, rather it was the wheel itself which had been unprofessionally welded and was leaking air. I contacted Josh again at this point explaining the problem and trusting that he would do everything in his power to fix this issue swiftly. I assumed they would offer to right their wrong by fully reimbursing me for a replacement wheel within the coming days. Suffice to say, I was wrong again. I will avoid going into details about the numerous calls I have had to make over the past month and a half to Josh, and John (service manager) trying to tackle the apparent gargantuan task of locating a replacement wheel. All the while, refilling this tire daily just to commute from home <> work for well over a month. Today, 5/24/21, I finally received the replacement wheel after playing scavenger hunt for a random guy working in a warehouse in downtown KC that they apparently shipped the package to, rather than sending it directly to my address. The replacement wheel was clearly already used with scuff marks all over it. Mind you, a brand new replacement wheel would have been no more than $300 and would have been able to fix the problem on the spot. But no, this penny pinching company would rather their customer wait for well over a month to fix their mistake/lies in order to save a few bucks. The most frustrating part of all of this, is that this issue could have been entirely avoided if they had just been upfront and honest from the start. You see, this faulty welding air leak didn't just miraculously arise as soon as I drove off the lot. They clearly thought they could pull the wool over my eyes by filling the tire prior to my test drive and allowing me to deal with the problem once I drove off of the lot. I don't know about you, but that type of slimey/shady business grinds my gears to no end. I absolutely hate that I gave my business to this company, but hopefully those of you reading this review will think twice before giving them yours. More

I have had nothing but issues. I bought my vehicle 5 months ago and the still won't report my loan. The only reason I went to then was because payments are every 2 weeks so it would improve my credit fa months ago and the still won't report my loan. The only reason I went to then was because payments are every 2 weeks so it would improve my credit fast. Safe yourself a headache and go elsewhere. More