The Highline Group

Great experience finding a used car We were looking for a standard sedan under $10K with mileage that was not too high and a car that was at least a bit stylish. Rocky Burke showed us a We were looking for a standard sedan under $10K with mileage that was not too high and a car that was at least a bit stylish. Rocky Burke showed us a number of cars that were close to what we wanted but not quite there. He was ever so helpful and thinking outside the box. Then Zac jumped in with a suggestion and we ended up with a beautiful 2006 Mercedes-Benz with only 73k miles for less than $10k. Even after having my mechanic check out the car and finding several issues with it, Highline Group agreed to fix all the problems without upping the price. We are so happy with our purchase and with the help that all the folks at the Highline Group provided. I would highly recommend this dealership! More

Relationships and Satisfaction is their Priority As I read through some of these reviews, I can't help but think that the people that gave High-Line a low rating must be more upset about their own fl As I read through some of these reviews, I can't help but think that the people that gave High-Line a low rating must be more upset about their own flawed thinking than the professionalism, quality, and caliber of automotive that High-Line exudes. I recently purchased a fully optioned Porsche 911 Carrera 4S and at no fault of anyone's, the vehicle had a few hiccups. I remind everyone that first and foremost, a car (even the most expensive) is made of metal, rubber, and other synthetic manmade materials that fall apart over time. Secondly, High Line motors is not a dealership to go to if you are looking for a lowcost, everyday grocery-getter; they maintain an inventory of cars that is of the higher caliber that isn't for everyone and most certainly is not your typical family wagon. These vehicles require meticulous and costly maintenance that usually far exceed the price of the vehicle itself. To that end, the moral of this review is that although the Porsche cost $118k at Delivery in 2007, the $30k price tag that High Line sold it for in 2019 came with the same level of service, decorum, and quality of professionalism that would be expected if I had been the original owner and shelled out six figures. Ted, Tony, Zac, Matt, and the owner Charlie, are as good as they come and I am extremely grateful for their care and accountability when it comes to standing behind their vehicles. A++++ . I will definitely be doing business with them again in the future. More

Great Salesmanship and Service I am so happy with the sales team and the service group of this dealership. I purchased a 2013 Mercedes E350 Convertable in December 2018. From the I am so happy with the sales team and the service group of this dealership. I purchased a 2013 Mercedes E350 Convertable in December 2018. From the minute I first looked at the car the sales team was respectful, not pushy and answered all of my questions (and made sure I understood the answers). When I picked up the car it had a big red bow on it and the team greeted me with all smiles, took pictures and explained all the details of the car to me. I kept the vehicle stored until the weather improved. Now that the weather is finally nice I am able to enjoy having a convertable. A common problem with the Mercedes is the the heater/AC motor can go without warning. I sent an email to the service department and immediately received a response from Chad Williams who made sure that the service time he scheduled was completely convenient for me. After dropping of my car I received follow up calls on the progress, cost and when my vehicle would be ready. For a dealership to go so far out of their way to ensure I was satisfied was a great feeling. I can't thank Charlie and team enough. I will definitely be making future purchases at HighLine Motor Group. Thank you again! Pamela Underwood More

Dream truck I was looking for a used ford raptor, when I came upon this dealership and they had the ford 150 FTC Tuscany addition and it blew the raptor right out I was looking for a used ford raptor, when I came upon this dealership and they had the ford 150 FTC Tuscany addition and it blew the raptor right out of the water. I went there and they were very helpful and friendly and I got my dream truck. Thank you Highline and all the employees there More

Patients and willing to assist. My review of a recent purchase 5 stars: I am tough to please some would say, but I am patient and so are the staff at Highline. I purchased a 2006 My review of a recent purchase 5 stars: I am tough to please some would say, but I am patient and so are the staff at Highline. I purchased a 2006 Cadillac SRX and was assured that "we have been here for 35 years" and that "we will take care of any issue the car may have (within reason"). So, being the thick headed Italian that I am I had their words ringing in my ears when my car had issues with the wheels, drains, and suspension. I brought it back to them several times (while being patient) and Highline held true to their words. They accepted every email and phone call with professionalism and never making me feel like I was a bother. That is remarkable, because I easily could have been told to leave them alone and not come back. They took my car and were either able to fix it or refer me in the direction to have it fixed properly. They never left me in the dark and that was my fear and everyone's fear when buying a used car. Highline was transparent in communication from the day of purchase until I was fully satisfied. I congratulate Highline for their patience and professionalism. I suggest everyone buy your next car from Highline. It is like buying new with their post purchase support. Don't expect them to pay to have everything fixed because let's keep in mind these are not new, but can feel like new once your sale is all at and done. If you choose to buy from Highline and you have an issue reach out and don't be resentful. James and Ted are always willing to help and Charlie is always visible for conversation. Thank you (Efxaristo) Joseph Vacirca More

Family My husband visited this dealership in hopes of getting a vehicle after some hard financial times! He and I were walked through the process with smiles My husband visited this dealership in hopes of getting a vehicle after some hard financial times! He and I were walked through the process with smiles and helpful hands at every turn! Zac Papadakis was so kind and made us feel like family! We highly recommend a visit here! More

Great service -above and beyond! Our sales manager James Bouras did an amazing job. He went above and beyond to help get my son a reliable mode of transportation. He answered all o Our sales manager James Bouras did an amazing job. He went above and beyond to help get my son a reliable mode of transportation. He answered all our questions and followed up on all our requests. He even came in on Sunday to have some paper work signed and to deliver the car. Great service like this is not always common but with this dealer you can tell that taking care of the customer is very important. More

Extremely poor experience, issues with car and staff I purchased a car here last June and everything went smoothly at first. It came with a 2 month warrantee but I immediately started having issues with I purchased a car here last June and everything went smoothly at first. It came with a 2 month warrantee but I immediately started having issues with the car within the first month. I brought it back in well over 6 times over the course of the next year for the same problem. Each time they would keep it for anywhere between 1 and 3 weeks and would not give me a loaner. They were always almost impossible to reach- never answering or returning phone calls. Eventually they instructed me to bring it to an Audi dealer to have them diagnose the issue because they could not, and that they would pay for it. Audi didn't even get half way through the diagnosis before Highline told me they wouldn't pay, and tried to stick me with the bill. Finally I got them to agree to pay for what had been done so far but they wouldn't pay to finish the diagnosis. I waited 3 months for the check to arrive in the mail from Highline, and only received it after numerous calls and emails. When I did receive it, it was not for the full amount. After another phone call I was told they had guessed the amount they owed instead of looking at the bill I had left with them- they said they'd get back to me. I never heard from them again. I spent most of the last year with no access to a vehicle while mine was in their shop, still have the same problem with the car as when I bought it, and they still owe me money. Overall a horrible and frustrating experience that got me no where. I can't keep the car with the issues it has, and will now be starting the car buying process all over again- but certainly not with them. More

Nice car, excellent experience. Friendly, relaxed, but also highly professional environment. They seem to take quality seriously, both in their cars and in their way of doing busine Friendly, relaxed, but also highly professional environment. They seem to take quality seriously, both in their cars and in their way of doing business. Excellent route for test drive: hill, highway, residential--good variety. Everyone was very courteous and helpful. Excellent to deal with in every way! More