The Faricy Boys

I stopped by early (7:30am) on a Saturday to get my Jeep Wrangler an oil change and tires rotated and balanced. This should take no more than 45 minutes, especially since they weren't busy. I didn't check o Wrangler an oil change and tires rotated and balanced. This should take no more than 45 minutes, especially since they weren't busy. I didn't check out until 11:15am. Three hours and forty-five minutes! The worst part of my entire visit, everybody at the dealership was completely apathetic. No matter who I spoke with, they could care less about what I was saying. This includes a sales rep that I spoke to about the new Wrangler. He knew I was there to have my vehicle serviced, and therefore wasn't going to get any money out of me. At one point, after I had told him my Jeep has the old reliable 4.0 engine, he compared the new 3.6 to the one I had, and referred to it as the 3.8, the engine between my year and the new Wrangler. It's a simple mistake, but an insult to me because this person's job is to communicate with people and be able to read them. He didn't care. He was constantly scanning the lot while standing next to me. The worst part was when I talked to the service manager before I left the dealership. I wanted to let him know that it had taken three hours and forty-five minutes to change the oil and rotate and balance the tires on my Jeep. Immediately, he acted like it was my fault. If I didn't tell them I wanted my vehicle done at a certain time, his team could take until 6pm that day. That was insulting. I let him know I informed the service rep when I dropped off the vehicle that I would be waiting for it. I also let him know I checked in three different times for an update and noted that it was taking a long time. Nobody I talked to seemed to care that I was waiting so long, nor that it was simple work. After a 10 minute discussion about my situation the service manager noted that he is seeing my point actually, almost like he's finally believing me. While I was there I purchased a four pack of oil changes for $50. I let them know that if they were only good at their dealership I would prefer to pay $35 for the one oil change that day, because I wasn't returning to their dealership again. I would prefer to drive to Castle Rock and have my vehicle serviced at Medved Jeep. I received a personal reply from Mr. Faricy and greatly appreciate it. I will take my Wrangler back for the next scheduled maintenance in hopes the service will be better. The personal touch and true ownership of his dealership is very impressive. Thank you. More

I went to Faricy Boys to buy a 2006 Subaru Legacy that was one of there as is deals. So this car was at a really great price. Kerri was extremely helpful in the purchase of this car. Her efforts were alwa was one of there as is deals. So this car was at a really great price. Kerri was extremely helpful in the purchase of this car. Her efforts were always in the attempt to make my experience there great. And it was! Thanks to all of you at The Faricy Boys, especially Kerri, for a great first solo car buying experience. More

Once my husband & I narrowed down the exact used Jeep we were looking for, we were happy to have found it here. Kerri was very helpful & didn't not pressure us AT ALL while we were trying to decide what we were looking for, we were happy to have found it here. Kerri was very helpful & didn't not pressure us AT ALL while we were trying to decide what we wanted to do. We even took a few hours to decide, checking online for other deals in town & found this one to be the best for us. Kerri was very personable & thoughtful, I am 8 mo pregnant, so when we called her to say we were coming back to look at the Jeep again the next day, she had popcorn & snacks for me knowing we might be there a while. Overall it was a great experience, straight forward, no crazy hassles, they worked with us on the few issues the car had & so far we are very happy with our purchase. More

We bought a 2012 Jeep Wrangler Unlimited from Faricy Boys on 23 July 2012. Marc Wilson was our salesman and provided us with first class service. From the very beginning it was a positive, no pressure expe on 23 July 2012. Marc Wilson was our salesman and provided us with first class service. From the very beginning it was a positive, no pressure experience that actually made the Jeep buying process enjoyable. Marc dedicated a lenghty amount of time to ensure I was satisified with all of the additions I wanted to put on my Jeep. He made sure I was provided with the full range of each option and gave me his own personal experiences to assist with my decisions. I highly recommend Marc to anyone, especially if you're looking at a Jeep Wrangler. More

We had a great time meeting with Kerri and her help was wonderful. She was personable and helpful. She made pleasant a time consuming endeavor that can often be frustrating and tiresome. She and Nick (fina wonderful. She was personable and helpful. She made pleasant a time consuming endeavor that can often be frustrating and tiresome. She and Nick (finance guy) made it as pleasant as it could be. Thank you! More

Very good experienece buying a new Jeep Wrangler Unlimited through this dealership. No frills, and paperwork was completed expeditiously. Sales person (Joshua Jenkins) was very friendly and polite. Unlimited through this dealership. No frills, and paperwork was completed expeditiously. Sales person (Joshua Jenkins) was very friendly and polite. I brought in a car that was significanly upside down and the delaer was able to work with me and get me financed without any money down. More

We were in the market for a used vehicle for our teenager to use to get back and forth to school. We gave Kerri a price range and type of vehicle we were looking for, and she and the Faricy Boys team did a to use to get back and forth to school. We gave Kerri a price range and type of vehicle we were looking for, and she and the Faricy Boys team did a fantastic job of finding a vehicle for us. We truly appreciated Kerri's integrity...no attempts to sell us something more than what we were looking for. More

Changed my mindset about new car dealership! since i bought a bought brand new mustang back in 07 i was skeptical about buying a new car or dealing with new car dealers. Joshua Jenkins worked with me to bought a bought brand new mustang back in 07 i was skeptical about buying a new car or dealing with new car dealers. Joshua Jenkins worked with me to find me the car of choice. i have been shopping for the car since 2011 and when i bought it, it was 100% satisfaction to me. thanks to every body in the dealership minor dents got fixed within 5 days. i am loving my chrysler 300S. More

In April we started our new car search in earnest at the Colorado Springs 2012 Auto Show. It was at that show where we met Kerri Hill. We enjoyed her professionalism from the very start; she smiled and w Colorado Springs 2012 Auto Show. It was at that show where we met Kerri Hill. We enjoyed her professionalism from the very start; she smiled and was very kind and not pushy. About 3 to 4 weeks later we caught up with her at her place of employment, The Faricy Boys. I was very surprised that she remembered us by name from the car show. During the visit she gave us a brochure for the Jeep Grand Cherokee and told us to take our time going over the options and figure out what was important to us. We were also considering other vehicles and shared that info with Kerri. I felt Kerri gave us sound advice on the other products and encouraged us to test drive those vehicles. We decided the Jeep Grand Cherokee was the car for us. Keep in mind that we started our search in early April and purchased our vehicle in late June. We found the perfect car, a Maximum Steel Metallic exterior with Dark Frost Beige/Light Frost Beige interior Grand Cherokee Overland. This vehicle was in transit due to arrive later in the week. We found the car on a Saturday afternoon and decided to take the rest of the weekend to think on it. However another customer liked the car and didn’t need the weekend to think about. We found this out the following Monday evening. By the time we showed up Monday, Kerri had run a 500 mile radius search looking for a car that would satisfy our demands. There was nothing. However we found another car on the lot that worked for us; not our first choice but a close second. This time we made an intent to buy deposit and took a day to make sure we could live with our second choice. We did some additional homework on the options, True Market Value (TMV), insurance, etc. The price The Faricy Boys was willing to sell the car for was right at TMV according to www.edmunds.com. And the best part, there was absolutely no haggling on the price. We picked the car up Thursday. We spent all of 30 minutes (or less) filling out the paperwork and writing the check. We spent more time during the final walk around then doing the paperwork for this vehicle. We definitely recommend The Faricy Boys and Kerri Hill our sales consultant: - Kerri was a true professional - She gave excellent advice - Very knowledgeable of the Grand Cherokee and its competition - Was not pushy - Always follow up on our questions via emails or calls - The Faricy Boys didn’t waste our time haggling on price and extras - We paid a fair price for the vehicle More

The buying experience was the best that I have ever experienced. They were very accommodating to our needs and no pressure! Their service department is also very good and they will price match anyone e experienced. They were very accommodating to our needs and no pressure! Their service department is also very good and they will price match anyone elses price on parts. More