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The Faricy Boys

Colorado Springs, CO

4.4
883 Reviews

4950 New Car Drive

Colorado Springs, CO

80923

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Showing 883 reviews

December 04, 2024

Waited a month for an appointment to have some work done on one of our Jeeps. Went to drop off the car and were told that the techs called in sick and they cancelled our appointment. We were NOT contacted More

by eberhar18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Dec 04, 2024 -

The Faricy Boys responded

Please contact Steve Kane (719-867-5644)in our service department, he will be able to work to get this resolved for you. We can't locate your customer records from this review.

Dec 05, 2024 -

eberhar18 responded

I called Steve Kane 24 hours ago, he has not responded.

Dec 06, 2024 -

eberhar18 responded

Spoke with Steve Kane this morning. He was very professional and apologetic. He was able to reschedule the appointment to next week. I raised my review to 3 stars and will revisit the review after the work is completed.

Dec 11, 2024 -

eberhar18 responded

Wow, you would think that when a company drops the ball that costs the customer money, they would be extra diligent when trying to correct the error. Not the case here. Spoke to the Service Manager, Steve Kane, and he stated that because they screwed up, they would come pick up the car on Wednesday so that we would NOT need to take additional time off work AGAIN, to bring the car in. No one showed up to pick up the car and we called to find out when it would happen. Speaking with the scheduler, she could find NOTHING on the schedule and knew nothing about picking up the car. When asked to speak with the MANAGER - STEVE KANE, he was unavailable. I have re-edited my review back to what it was originally, but unfortunately 1 star is the lowest I could give. The incompetence is not limited to the rank and file, it goes all the way to the top. Too bad the owners are not paying attention. I'm sure I'll get another canned response to contact the manager. I retract my statement that the Manager - Steve Kane was professional and apologetic. Insincere and gaslighting is more appropriate. Customer service is non existent at Faricy Boys Jeep in Colorado Springs. We have 3 Jeeps in the family and regret the purchase because of this event. Buyer beware

Dec 12, 2024 -

eberhar18 responded

We were contacted by Steve Kane the service manager, and he accepted responsibility for dropping the ball and immediately made arrangements to service the vehicle. The car was serviced and is functioning normally. We are satisfied with Steve's response and the end result, although getting there was problematic. I will edit my review to reflect our satisfaction

November 02, 2024

Even though my family and I adored our 2021 RAM, we desperately missed our previous two beloved Chrysler Pacificas. We decided last March to look at the new Pacificas, and to see if it made sense for u More

by Scott H
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam and Nicki, Brandon Wilke
Nov 04, 2024 -

The Faricy Boys responded

Scott, we’re thrilled to hear about your experience with Brandon, Nicki, and Adam! It’s wonderful to know that you and your wife found the perfect Pacifica PHEV. Thank you for sharing your journey with us, and we look forward to supporting you with your future vehicle needs!

October 09, 2024

The whole buying experience was easy with low pressure, high volume in inventory, fair prices, and kind and helpful sales staff. More

by Cj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dustin Mincy, Brandon Wilke
Oct 10, 2024 -

The Faricy Boys responded

CJ, thank you for your fantastic review! We're thrilled to hear you had a smooth buying experience with us. Our team works hard to provide great service and value, and your feedback means a lot. We look forward to seeing you again!

May 15, 2024

Had appt for oil change. Told when got there it would take 1 to 1 1/2 hiurs to get done. That it totally ridiculous. Maybe l will send them a bill for my waisted time. Seriou More

by shorty.smith.a6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oil change lady
May 15, 2024 -

The Faricy Boys responded

Shorty, I'm so sorry for the answer you got when you arrived. We'll review your feedback with our team and make adjustments to our operation. Please feel free to contact me at any time if you have issues when visiting our store. Mike Davis General Manager

December 06, 2023

The Faricy team was very helpful and efficient during our car buying experience. They worked with our budget, and had a place for our kids to relax and play. We showed up around 10:30, and were able to drive More

by Daniel Wells
Recommend Dealer
Yes
Employees Worked With
Russ
October 26, 2023

Everything went smoothly; Ask for Russell when you come in. Everything was explained carefully, Russell was very professional, patient and we will always come back to faricy! More

by Bob
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russell Gail, Craig Berhost, Brandon Wilke
October 23, 2023

Another stellar experience at Faricy Bros. Nothing short of an excellent performance by those involved: Craig the pre-owned manager, Keri and Brandon in Sales, and Bryce in finance. Came away More

by Larry Powers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryce Bervig, Kerri Hill, Craig Berhost, Brandon Wilke
Oct 25, 2023 -

The Faricy Boys responded

Thanks, for the repeat business Larry!

September 04, 2023

The Service Department at Faricy is the worst. #1. It took a month to get my Jeep in for minor repairs. #2. My vehicle was super reliable before they worked on it. Now, it is not very rel More

by JeepGuy72
Recommend Dealer
No
Employees Worked With
Their names are not worth remembering.
Sep 05, 2023 -

The Faricy Boys responded

Please reach out to Steve Kane our service manager, 719-867-5644. He would be your best resource for getting this addressed.

July 09, 2023

We purchased our Jeep Wrangler 4xe from Russell Gaik. He was wonderfully helpful, attentive to our needs, and willing to go the extra mile to ensure we were happy with our purchase. Most of all, I was im More

by laurayzabella
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russell Gaik
April 24, 2023

We worked with Brandon when buying our new jeep. Very professional and knowledgeable. No pressure on the sale. Glad we got to work with him. More

by Trekgrl56
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brandon Wilke
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