The Autobarn Volvo Cars of Oak Park

Robert worked with us. He was able to answer all questions Robert Fellows worked with me ,answered all questions and professionally delivered excellent service. Thankyou, I will ask for Robert Fellows next tim Robert Fellows worked with me ,answered all questions and professionally delivered excellent service. Thankyou, I will ask for Robert Fellows next time I need service. Thankyou Angelo Guzzo More

Battery drain Robert Fellows resolved an issue which has been outstanding for 3 years at another dealership. I can't tell you how thrilled I am that I don't have t Robert Fellows resolved an issue which has been outstanding for 3 years at another dealership. I can't tell you how thrilled I am that I don't have to worry about my auto not starting when it hasn't been driven for 2 or 3 days. More

Fraud The dealership advertises a car for a certain price on its website. We come in to the store and tell the dealer--that's the one -- the car we want. The dealership advertises a car for a certain price on its website. We come in to the store and tell the dealer--that's the one -- the car we want. We go for a test drive, we have our trade in assessed. Finally, after several hours at the dealership, they tell us "this is a demo, and we cannot sell it until it reaches 6,000 miles, but we have another one coming in in several weeks for $10,000 more" More

Very easy and fun experience! I went into the dealership over the weekend and purchased a new 2018 Volvo XC90 with my wife and 4 kids. Seamus could not have been any better. Going I went into the dealership over the weekend and purchased a new 2018 Volvo XC90 with my wife and 4 kids. Seamus could not have been any better. Going to a dealership with kids is never an easy thing to do. He kept things moving and actually made buying a vehicle FUN for myself as well as my family and we really appreciate that. I would highly recommend him to anyone. I will be back! More

Super easy! They were very easy to deal with on all levels. They treat you with respect and work with you on the purchase of your vehicle. No hassles, just grea They were very easy to deal with on all levels. They treat you with respect and work with you on the purchase of your vehicle. No hassles, just great customer service. More

Once a customer,always a customer! I have not been a customer of The Autobarn Group in Chicago in over 8 years , but I know when I need the best advice ~ they'll always be there for me. I have not been a customer of The Autobarn Group in Chicago in over 8 years , but I know when I need the best advice ~ they'll always be there for me. I purchased a VW from another dealership and had a less than stellar ,post purchase interaction with my salesman at Royal Palm Nissan. My Beetle was missing the lumbar adjust on the driver's side seat. I did not notice it until Sunday afternoon , after I signed my paperwork. I reached out to teh dealership and finally got to speak w/ my salesman. The first words out of his mouth were "well, you did purchase a used vehicle and it was sold AS/IS. There's really not much I can do for you, you signed off on paperwork saying AS/IS"?? I was so taken aback that that was his knee jerk reaction to a brand new customer , who purchased a vehicle just 48 hrs prior! I told him that yes , he was correct and I understand the transaction. I then asked him if he could at least assist me and help me get the part number and approximate cost , seeing that I would now have to purchase and have the missing piece installed myself. He didn't seem too concerned that there was a raw piece of metal sticking out the side of my seat , even when I went to the dealership to show him? I called The Autobarn Volvo , spoke with Rodney Garmon. He remembered me , as being a customer from when he was with The Autobarn VW of Evanston. ?! I explained the situation and he was gracious, empathetic and extremely accomodating. Rodney sent me the part information and pricing in less than an hour?! That is what customer service is and that is why I knew I could count on The Autobarn Group for support. Richard Kirkpatrick knows how to cultivate his team to excellence. I work for 100% Customer Service driven company , so I appreciate the service I received from them.Thank you guys ! More

Slightly used car purchase! Drove 3 hours from the quad Cities to purchase a Volvo. Autobarn Volvo had the best prices in the US on the Volvo I was looking for. Very straight f Drove 3 hours from the quad Cities to purchase a Volvo. Autobarn Volvo had the best prices in the US on the Volvo I was looking for. Very straight forward purchase and walked away feeling like I got a great deal. Seamus spent the entire time working with me and answering all my questions. In the past, other dealerships sales people were always working with multiple customers and you never really felt like you had their undivided attention. I will definitely return to purchase another vehicle! More

Surprisingly pleasant car buying experience We were trying to decide between Mercedes GLC300, Acura RDX and Volvo XC60. Off all the cars we tested, all the dealerships we went to, and implicitly We were trying to decide between Mercedes GLC300, Acura RDX and Volvo XC60. Off all the cars we tested, all the dealerships we went to, and implicitly all the sales people we dealt with, Jimmy Hanson at the Autobarn was the one who made us feel the most comfortable, without the typical sales aggressiveness you tend to encounter at most dealerships. After three weeks of test driving several cars, we did decide on a new XC60 and Jimmy made the process a smooth and enjoyable one. More