The Autobarn Volvo Cars of Oak Park

Exceptional service orientation! Every team member I encountered yesterday at Autobarn Volvo of Oak Park demonstrated an outstanding focus on service and helpfulness. Although my vi Every team member I encountered yesterday at Autobarn Volvo of Oak Park demonstrated an outstanding focus on service and helpfulness. Although my visit was unscheduled, they responded to me quickly and assured me they could address my problem. Two different waiting areas were offered, and both were clean, comfortable, and equipped with beverages and fresh fruit. My experience yesterday was consistent with my only other experience at this location, so I am convinced there is truly an institutional focus on service, which is much appreciated. I was very impressed that they sent a text message this morning to ask if I needed anything more, or if my problem was resolved. Quite wonderful follow-up. More

Great experience as always with Oak Park Volvo. I was able to bring the car in when convenient and the communication was top notch from Robert. able to bring the car in when convenient and the communication was top notch from Robert. More

I dropped my car off to review my broken trunk. dropped my car off to review my broken trunk. I was kept informed about the cost and repairs that were needed throughout the day. I like the ease o dropped my car off to review my broken trunk. I was kept informed about the cost and repairs that were needed throughout the day. I like the ease of drop off and pick up. More

Good but not totally satisfactory Check why rear light warning message come on and why car screeching/whistling intermittingly when at idol. The warning light still comes on after r Check why rear light warning message come on and why car screeching/whistling intermittingly when at idol. The warning light still comes on after repairs made. More

Third Time for Same Problem - Horrible Communication In at 8:30 AM for third time for the same issue. Service rep told me he'd have info for me by 11:30 AM. Never called back so I called at 1:00 PM only In at 8:30 AM for third time for the same issue. Service rep told me he'd have info for me by 11:30 AM. Never called back so I called at 1:00 PM only to find out car was being driven to replicate the issue. Service rep told me he'd have info for me shortly. Never called back again so I called at 2:30 PM and left a message. Called again at 3:00pm and told car was repaired, same issue corrected from prior two visits. Went to pick up car as it was just going through the wash. Another service rep told me it would be a couple minutes. After standing around for ten or more minutes, the cashier finally went to find out what was taking so long and told me it was coming out soon. More

Clean facility and Robert Fellows was very pleasant and clear. The cost of parts and labor was very high, but the work was done well. clear. The cost of parts and labor was very high, but the work was done well. More

New Volvo lease Easy transaction by phone and in person on a new lease at Oak Park Volvo. Staff is professional and helpful. Drove out in a nice car same day. Easy transaction by phone and in person on a new lease at Oak Park Volvo. Staff is professional and helpful. Drove out in a nice car same day. More

The staff are professional and friendly. Service is always prompt and efficient. I enjoy visiting and will definitely share with my peers the very favorable experiences I have had!!! always prompt and efficient. I enjoy visiting and will definitely share with my peers the very favorable experiences I have had!!! More

Just had another A++ experience - my service, rep, Robert, went above and beyond with a house call of sorts. Hybrid was tethered to its charging station in downtown OP. After attempting to walk me t Robert, went above and beyond with a house call of sorts. Hybrid was tethered to its charging station in downtown OP. After attempting to walk me through how to unlock, he came out and took care of the problem and got me in then next day to get the faulty pet replaced. All at no charge. Top flight service. Also a tip of the cap to Marc who responded to my Sunday night email with assurances even though he was on vacation my Sunday More

professional, courteous and friendly great experience as usual, no issues with purchase, vehicle ready when promised. I like that a dedicated individual (May) took the time to go through great experience as usual, no issues with purchase, vehicle ready when promised. I like that a dedicated individual (May) took the time to go through all the options and feature. More