The Autobarn Volkswagen of Countryside - Service Center

The experience started sour in the beginning. I put a down payment on a vehicle and they sold in by the time I returned to do paperwork. Their service reps have attitudes and so does the receptionist/cas down payment on a vehicle and they sold in by the time I returned to do paperwork. Their service reps have attitudes and so does the receptionist/cashier. I came in for A/C service. It was about $350. The next morning I had to return and the "gaskets were leaking." Well shouldn't they have found that initially in the inspection? I returned for a tune up a few months later. Later that evening my car was misfiring and wanting to stall. "They overlooked something and had to fix it." I returned a few years later and needed a new catalytic converter, crankcase vent pipe, front right axle, new belt, dipstick (which I believe they broke in the first place), and they did a fuel system cleaming (which I wasn't told about). I paid my deductible and the differnece. A few days later, I had to return because my car was flaring during gear changes. I take it in and they tell me I need a new transmission. They call me to pick it up and I show up. It wasn't ready yet. Finally later that afternoon it was ready. I pick it up and the next day it strats flaring again. When I take it in they said I could leave it. So I said only if I get a rental. They told me since I didint have an appointment they could not cover the rental. And I would have to wait until the technician that worked on it had an open appointment. The rep was rude and gave me attitude. When I spoke to a manager, he said he was not legally responsible for anything. I would have to wait until they had an opening because it is safe to drive. I would NEVER go back or recommend any aspect of this dealerdship to anyone! More

I had called the service dept. to asked why my check engine light was on again, after I just had fixed this problem no more than a week ago. The person on the phone said it can be many things. He ask engine light was on again, after I just had fixed this problem no more than a week ago. The person on the phone said it can be many things. He ask if I can bring the vehicle in to have it check for no charge to find out what's the problem. After we have brought our vehicle in and they had finish examining it. They said now it's going to cost another $850+ tax to fix the problem. We told them it was too expensive right now and that we would think about it. They said it was ok but we had to pay a diagnostic fee of $128 in order to take our car home. We were furious, they totally went back on their words. I spoke to the GM, he listed to my story but did nothing just had the service director called me. Now of course the service director was trying to make excuse for his service dept. and trying to cover up their mistake. But one thing that he isn't doing is trying to understand what went wrong and how can he correct it for the future. We have been loyal customers for about 5 years now and every time I come in they find something wrong with my car. I of course fix what ever they tell me. This is unacceptable how they treat me as their customers. I was looking to buy another vehicle from them, because of this situation they have lost me as a customer. I will not recommend this dealership to anyone I know. More

This is exactly what a service experience should look like! Fast, efficent, very communicative. I knew what was happening, what the cost would be, and if things changed they kept me informed every step like! Fast, efficent, very communicative. I knew what was happening, what the cost would be, and if things changed they kept me informed every step of the way. Way to go Autobarn! I will be a customer for life. More