The Autobarn Volkswagen of Countryside - Service Center

This dealer "lost" my car, it was actuallly stolen and they refuse to work with me on a loaner or rental. They gave me a rental car for 2 days only!!! They do not call back within a reasonable stolen and they refuse to work with me on a loaner or rental. They gave me a rental car for 2 days only!!! They do not call back within a reasonable time and most of all, they were insulting and never even said they were sorry! More

The dealer & the people that work there are to commended on their thorough ,friendly and SINCERE desire to honestly be of service to it's customers.I firmly believe that managements style & cultur commended on their thorough ,friendly and SINCERE desire to honestly be of service to it's customers.I firmly believe that managements style & culture is reflected in, thru and by their employees actions.Based on this, my experience so far, has been one of the very best to date, and I have purchased many cars over the past 50 years. Thank You all and keep up the good work. J.W.Horton More

Communication was great and everything was repaired correctly and quickly. I was updated each step of the way and always knew what was going on. Dave did a great job on the repairs of my vehicle. correctly and quickly. I was updated each step of the way and always knew what was going on. Dave did a great job on the repairs of my vehicle. More

Irma took excellent care of me and my car this past week. She goes out of her way to make the customer feel welcome. She is one of the best employees VW has. When I take my car in I always hope that she is w She goes out of her way to make the customer feel welcome. She is one of the best employees VW has. When I take my car in I always hope that she is working . More

I bought a used car that had a service light go on after I put 200 miles on the car. Brought it in and they said they would make it right and take care of it at no cost. The car probably needed more repai I put 200 miles on the car. Brought it in and they said they would make it right and take care of it at no cost. The car probably needed more repairs than either of us thought. They kept to their word and never drifted. They kept me posted on progress while car was with them daily. They offered me a loaner when it looked like it could take more time to repair. This was the the finest experience I have had EVER with a dealer service department. When in the new or used car market again, my first trip will be to visit Autobarn Countryside. Todd Maca and Steve Lagesse in service department were a pleasure to work with for my car repair. When I make my next purchase from Autobarn of Countryside these two guys should receive the sales commission. OUTSTANDING SERVICE that is tough to find these days. This dealership has figured out key to success is great service!! More

Over the last 40 years I have owned at least 12 new vehicles and I have dealt with at least 6 different dealerships. What I have found that separates the Autobarn from the others is the quality of the vehicles and I have dealt with at least 6 different dealerships. What I have found that separates the Autobarn from the others is the quality of the service I have received. Every time I have taken my vehicle in for service at Autobarn the service has been done in a timely and thorough manner. The service department (especially Tod Maca and Randy Maca) is very courteous and always explains the work to be done on my vehicle. When I needed to replace my Passat I first went to Tod and Randy for their recommendation as to what vehicle would fit my driving needs. I drive over 120 miles to work and back each day and I am pleased to say that my new Jetta TDI is getting between 40 and 42 miles per gallon. Dan Bareither More

I have been coming to Autobarn Countryside for many years and over those years I have watched the sales and service department go through constant changes in an effort to improve the experience for the years and over those years I have watched the sales and service department go through constant changes in an effort to improve the experience for the customer. I am never intimidated or afraid to take my vehicles in to the Autobarn Dealership in Countryside because I know that I will always be treated fairly, and respectfully. When I take my vehicles in for service I know that when one of the service representatives tell me that I need something done that they have my best interest in mind, and I can be rest assured that they are being honest and straight forward. I especially like that I can call, and speak directly with a service representative who knows exactly what is happening with my vehicle, and they ensure that the work is being done in a timely fashion. EVERY service representative that I have dealt with has a unique, charming personality, and sense of humor that is simply delightful in every regard. I mean, they really understand the angst a customer is facing with the prospect of spending a large sum of money in todays economy in order to keep their vehicle in top shape. Subsequently, they go out of their way to research coupons and other discounts and apply them accordingly to ease the customer's stress. The parts department is on top of their game. I have yet to be told that a part for my vehicle is not in stock to the extent that it will inconvenience me or my family. It is obvious that every effort is being made to ensure that the inventory is kept up to above standard. Sometimes, when I am waiting for my vehicle, I watch the interaction of the employees with everybody they come in contact with, and they never wain. The mechanics have a great relationship with the service folks and it is clear that there is great communication going on. I like that the mechanic working on my vehicle, if necessary, will talk to me directly to help me understand the issue(s) with my vehicle. It is obvious that they know their craft, and make sure I understand; all with a smile and great sense of humor and assurance that it will be ok. The sales department does a great job, too. I like that when I walk around, the salesmen greet you nicely and are low pressure. They engage you and seem genuinely interested in you as a person, not just as a potential sale. I cannot say enough about the entire Autobarn of Countryside experience. Mike Blackburn PO Box 153 Western Springs, IL. 60558 More

We searched from Green Bay to Fort Wayne for the Jetta Sportwagen we wanted and found one (seemingly hidden) not to far from home in Countryside. The sales process was better then expected. None of the, Sportwagen we wanted and found one (seemingly hidden) not to far from home in Countryside. The sales process was better then expected. None of the, What do I have to do to put you in a car today business. Anthony Whitlock knows the product and seemed happy to let the car sell itself as he pointed out the features. Our first service appointment, new car check up I think it's called, scheduled easily and confirmed by email. Then reminded by email including a link to change the appointment if needed. We arrived on time, greeted well, told Steve about a few sample issues and he told us it would take an hour. It took 56 minutes.. close enough. The waiting area was clean, stocked and while I brought a book I found myself watching the television. The time went quickly. I'll also mention that while I was waiting I spoke with the Parts guy, Brien, as I want a cargo divider installed. Turns out they've been discontinued but Brien said he'd look for one and I've had two update phone calls on the subject (so far). Can't really ask for more then that. The Wagen was delivered back, we went over some details of the work done. I left. More

I drive past the dealership I bought my 06 Passat at and go out of my way to get to the Autobarn because the service there is fantastic. They're friendly, fair, expertly trained, responsive, and I feel like go out of my way to get to the Autobarn because the service there is fantastic. They're friendly, fair, expertly trained, responsive, and I feel like I'm a valued customer there. I can't say that about a lot of places. They shuttled me to and from work without hesitation. I've fought with previous dealers to get a one mile ride. More

We purchased our 2006 Passat at the Autobarn and have always come back there for service. At first this was a matter of convenience because the dealer was located near my place of employment and they we always come back there for service. At first this was a matter of convenience because the dealer was located near my place of employment and they were always happy to drop me off and pick me up at work. For the first few years the service consisted primarily of oil changes and regular maintenance. Although the price was not low, I always had the sense that we were being treated fairly and the staff was always friendly and informative. Because of our good experiences we continued to bring our car back even though I left my former job and it now requires a special trip to bring in the car. Among the things I particularly like is that there is little turnover among the service advisers; we're dealing with the same people we met when we first bought the car. As a result I can call them on the phone, talk to someone I know, and know that they know me and the vehicle. An example of their willingness to go 'above and beyond' occurred just yesterday. My wife was driving the car in downtown Chicago (about 25 miles away from the Autobarn) when the low oil warning message appeared on the dashboard display. She parked the car, called the Autobarn and talked to Steve. As it happens, Steve had a contact who worked close to where my wife had parked the car. Steve called his friend who picked up some oil, met my wife at the car, and added the oil for her. He would not even accept payment for the oil. I can't imagine a better example of going out of the way to help a customer. This kind of attention is typical of our experiences with the service folks at the Autobarn. I would also add that their service waiting area is comfortable, well stocked with complementary coffee and beverages, and also convenient for people who need to work while they wait for their cars. More