The Autobarn Volkswagen of Countryside - Service Center

Horrible to work with. Does not "listen" to what the customer has to say. Pretends to consult the technicians and other management. Waste of time to even deal with. what the customer has to say. Pretends to consult the technicians and other management. Waste of time to even deal with. More

I recently brought my 2012 Passat in for a 10,000 mile maintenance service. My service representative was Steve Lagesse. My impression was that my vehicle received excellent maintenance support and Stev maintenance service. My service representative was Steve Lagesse. My impression was that my vehicle received excellent maintenance support and Steve provided me with outstanding service in terms of being friendly, informative and delivering on his commitments. Steve greeted me in a welcoming and friendly manner. I was pleased that my vehicle's maintenance was completed earlier that expected, and Steve took the time to explain the maintenance completed, outcomes and recommended next steps. Also, Steve went above and beyond the call of duty in answering my questions regarding my Passat's climate control. Based on my questions, he gave me a hands on demonstration and instruction within my vehicle of the climate control system, and I came away with a keen understanding of this system. More

I cam into the service center for what I thought was a recall/open campaign. I had no idea what that was until Juan explained everything to me. He did this in such a clear way that I wasn't confused about recall/open campaign. I had no idea what that was until Juan explained everything to me. He did this in such a clear way that I wasn't confused about what was going to happen to my car while I left it at the dealership. He was kind enough to get me a Shuttle to wherever I was supposed to go while my car was being worked n and called me when it was done. When I got back, I noticed that my RPM gauge wasn't working as well; soon after, Juan was back at it working with my car to fix the problem. Again, he explained everything clearly and in such a way that I understood everything. I would definitely go back for more of this kind of service to any dealership, but I will always choose the Autobarn. More

This dealer "lost" my car, it was actuallly stolen and they refuse to work with me on a loaner or rental. They gave me a rental car for 2 days only!!! They do not call back within a reasonable stolen and they refuse to work with me on a loaner or rental. They gave me a rental car for 2 days only!!! They do not call back within a reasonable time and most of all, they were insulting and never even said they were sorry! More

The dealer & the people that work there are to commended on their thorough ,friendly and SINCERE desire to honestly be of service to it's customers.I firmly believe that managements style & cultur commended on their thorough ,friendly and SINCERE desire to honestly be of service to it's customers.I firmly believe that managements style & culture is reflected in, thru and by their employees actions.Based on this, my experience so far, has been one of the very best to date, and I have purchased many cars over the past 50 years. Thank You all and keep up the good work. J.W.Horton More

Communication was great and everything was repaired correctly and quickly. I was updated each step of the way and always knew what was going on. Dave did a great job on the repairs of my vehicle. correctly and quickly. I was updated each step of the way and always knew what was going on. Dave did a great job on the repairs of my vehicle. More

Irma took excellent care of me and my car this past week. She goes out of her way to make the customer feel welcome. She is one of the best employees VW has. When I take my car in I always hope that she is w She goes out of her way to make the customer feel welcome. She is one of the best employees VW has. When I take my car in I always hope that she is working . More

I bought a used car that had a service light go on after I put 200 miles on the car. Brought it in and they said they would make it right and take care of it at no cost. The car probably needed more repai I put 200 miles on the car. Brought it in and they said they would make it right and take care of it at no cost. The car probably needed more repairs than either of us thought. They kept to their word and never drifted. They kept me posted on progress while car was with them daily. They offered me a loaner when it looked like it could take more time to repair. This was the the finest experience I have had EVER with a dealer service department. When in the new or used car market again, my first trip will be to visit Autobarn Countryside. Todd Maca and Steve Lagesse in service department were a pleasure to work with for my car repair. When I make my next purchase from Autobarn of Countryside these two guys should receive the sales commission. OUTSTANDING SERVICE that is tough to find these days. This dealership has figured out key to success is great service!! More

Over the last 40 years I have owned at least 12 new vehicles and I have dealt with at least 6 different dealerships. What I have found that separates the Autobarn from the others is the quality of the vehicles and I have dealt with at least 6 different dealerships. What I have found that separates the Autobarn from the others is the quality of the service I have received. Every time I have taken my vehicle in for service at Autobarn the service has been done in a timely and thorough manner. The service department (especially Tod Maca and Randy Maca) is very courteous and always explains the work to be done on my vehicle. When I needed to replace my Passat I first went to Tod and Randy for their recommendation as to what vehicle would fit my driving needs. I drive over 120 miles to work and back each day and I am pleased to say that my new Jetta TDI is getting between 40 and 42 miles per gallon. Dan Bareither More

I have been coming to Autobarn Countryside for many years and over those years I have watched the sales and service department go through constant changes in an effort to improve the experience for the years and over those years I have watched the sales and service department go through constant changes in an effort to improve the experience for the customer. I am never intimidated or afraid to take my vehicles in to the Autobarn Dealership in Countryside because I know that I will always be treated fairly, and respectfully. When I take my vehicles in for service I know that when one of the service representatives tell me that I need something done that they have my best interest in mind, and I can be rest assured that they are being honest and straight forward. I especially like that I can call, and speak directly with a service representative who knows exactly what is happening with my vehicle, and they ensure that the work is being done in a timely fashion. EVERY service representative that I have dealt with has a unique, charming personality, and sense of humor that is simply delightful in every regard. I mean, they really understand the angst a customer is facing with the prospect of spending a large sum of money in todays economy in order to keep their vehicle in top shape. Subsequently, they go out of their way to research coupons and other discounts and apply them accordingly to ease the customer's stress. The parts department is on top of their game. I have yet to be told that a part for my vehicle is not in stock to the extent that it will inconvenience me or my family. It is obvious that every effort is being made to ensure that the inventory is kept up to above standard. Sometimes, when I am waiting for my vehicle, I watch the interaction of the employees with everybody they come in contact with, and they never wain. The mechanics have a great relationship with the service folks and it is clear that there is great communication going on. I like that the mechanic working on my vehicle, if necessary, will talk to me directly to help me understand the issue(s) with my vehicle. It is obvious that they know their craft, and make sure I understand; all with a smile and great sense of humor and assurance that it will be ok. The sales department does a great job, too. I like that when I walk around, the salesmen greet you nicely and are low pressure. They engage you and seem genuinely interested in you as a person, not just as a potential sale. I cannot say enough about the entire Autobarn of Countryside experience. Mike Blackburn PO Box 153 Western Springs, IL. 60558 More