The Autobarn Volkswagen of Countryside - Service Center

No oil change Was told by John service manager I did not need an spot to get an oil change and the last cars were taken at 6pm I arrived at 430 pm was told the oil Was told by John service manager I did not need an spot to get an oil change and the last cars were taken at 6pm I arrived at 430 pm was told the oil tech was leaving at 5pm. I was not greeted when I walked in or acknowledged. Was left waiting for 6 mins before I asked if someone could help me. I would not recommend this dealer to anyone. Very sad that they said one thing and did another. I will take my buisness elsewhere. More

Horrible customer service. I regret purchasing my vehicle at this location. I’ve made appointments to replace my front and back brakes and both times the service department igno I regret purchasing my vehicle at this location. I’ve made appointments to replace my front and back brakes and both times the service department ignored the timeframe to complete the appointment. During my last visit, I waited 5 hours to have my back brakes completed. My appointment was at 11:15am and I was told my car would be completed within two hours. At 2:15pm, no one has even acknowledged my appointment. I waited an additional two hours for the work to be completed. This has happened to me twice. More

4 years old car brought in for repairs-negligence and not ac We bought the brand new VW ROutan in April 2010. We took it back to the same dealership for every service, maintenance, oil change, brakes and brake We bought the brand new VW ROutan in April 2010. We took it back to the same dealership for every service, maintenance, oil change, brakes and brake fluids, purchase of battery, tires and tires rotations, coolant line repairs. During winter, coolant line broke-we repaired, paid $50.00. During summer hot days, in April, we realized that AC is not working. Took it to the dealership for diagnostic-I paid $200.00 and they replenished the Freon and put dye in for any future problems/troubleshooting. In May, same problem, took it back, they put more Freon in, and 6told us to bring it back for more checking/repairs. In June, we took it, they found the problem, back AC system-line broken-we agreed on repairs for $530.00. They called me, that, when they tried to open to replace the line, the fitting broke from the other line and for replacement, to pay extra $400.00 . I told them they weren't careful enough and I won't pay for their negligence. The best I can pay for the part, but not for the labor. I talked to Dan, Service Manager and Dealership manager, we did not reach an agreement, I was treated poorly as a customer, not valued for the 4 years of continuous business I gave them, I trusted them with my car for my family with 4 children. I will go tonight to hopefully resolve the problem, amicably, I will report to Best Business Bureau and hope we'll reach an agreement. More

Hello George. I am not sure you remember but I was in a few weeks ago regarding my 2006 Touraeg. I had the vehicle in for service regarding an issue with water getting under the floor board and then shortc few weeks ago regarding my 2006 Touraeg. I had the vehicle in for service regarding an issue with water getting under the floor board and then shortcircuiting the electrical system. The vehicle was locked in park because of a braking sensor. The repair cost $1,024.79. When I picked up the vehicle the tires were low on air. I asked why a vehicle would be allowed to leave service with tires that were essentially flat. I received an answer that the tech must not have checked that. It seems that this is just an excuse. There was less than 10 PSI in each of the tires. I was talking to the shop technician (Jose?) and he asked how many miles I had on the vehicle. I told him appx 139K. He asked if I had the timing belt replaced because it should have been done close to 100K. I told him that I had not and he advised that I speak with your department to get an idea of how much it will cost and to schedule it. I asked for a quote when I was there and could not get a firm answer. I called the following Tuesday and spoke with someone in service and they would price it up and get back to me. NO return call. I left a voice mail on your line and never received a return call. What kind of service are you guys offering here? I am a service contractor and believe me, if I pulled this garbage we would not be in business. I will never recommend anyone to your company. More

Horrible to work with. Does not "listen" to what the customer has to say. Pretends to consult the technicians and other management. Waste of time to even deal with. what the customer has to say. Pretends to consult the technicians and other management. Waste of time to even deal with. More

I recently brought my 2012 Passat in for a 10,000 mile maintenance service. My service representative was Steve Lagesse. My impression was that my vehicle received excellent maintenance support and Stev maintenance service. My service representative was Steve Lagesse. My impression was that my vehicle received excellent maintenance support and Steve provided me with outstanding service in terms of being friendly, informative and delivering on his commitments. Steve greeted me in a welcoming and friendly manner. I was pleased that my vehicle's maintenance was completed earlier that expected, and Steve took the time to explain the maintenance completed, outcomes and recommended next steps. Also, Steve went above and beyond the call of duty in answering my questions regarding my Passat's climate control. Based on my questions, he gave me a hands on demonstration and instruction within my vehicle of the climate control system, and I came away with a keen understanding of this system. More

I cam into the service center for what I thought was a recall/open campaign. I had no idea what that was until Juan explained everything to me. He did this in such a clear way that I wasn't confused about recall/open campaign. I had no idea what that was until Juan explained everything to me. He did this in such a clear way that I wasn't confused about what was going to happen to my car while I left it at the dealership. He was kind enough to get me a Shuttle to wherever I was supposed to go while my car was being worked n and called me when it was done. When I got back, I noticed that my RPM gauge wasn't working as well; soon after, Juan was back at it working with my car to fix the problem. Again, he explained everything clearly and in such a way that I understood everything. I would definitely go back for more of this kind of service to any dealership, but I will always choose the Autobarn. More

This dealer "lost" my car, it was actuallly stolen and they refuse to work with me on a loaner or rental. They gave me a rental car for 2 days only!!! They do not call back within a reasonable stolen and they refuse to work with me on a loaner or rental. They gave me a rental car for 2 days only!!! They do not call back within a reasonable time and most of all, they were insulting and never even said they were sorry! More

The dealer & the people that work there are to commended on their thorough ,friendly and SINCERE desire to honestly be of service to it's customers.I firmly believe that managements style & cultur commended on their thorough ,friendly and SINCERE desire to honestly be of service to it's customers.I firmly believe that managements style & culture is reflected in, thru and by their employees actions.Based on this, my experience so far, has been one of the very best to date, and I have purchased many cars over the past 50 years. Thank You all and keep up the good work. J.W.Horton More

Communication was great and everything was repaired correctly and quickly. I was updated each step of the way and always knew what was going on. Dave did a great job on the repairs of my vehicle. correctly and quickly. I was updated each step of the way and always knew what was going on. Dave did a great job on the repairs of my vehicle. More