The Autobarn Volkswagen of Countryside - Service Center

complete 6000 mile service My service was prompt and complete. All my questions were answered. Waiting area was clean and glad for the refreshments provided. Keep up the goo My service was prompt and complete. All my questions were answered. Waiting area was clean and glad for the refreshments provided. Keep up the good work More

Service To me it is worth the drive .I come in from the city ( lake front ) , down I-55 . I have not taken our car to another dealership no reason To me it is worth the drive .I come in from the city ( lake front ) , down I-55 . I have not taken our car to another dealership no reason to , very happy with this one for the last 15 years Yours Mr. M. O'Neal More

VW Countryside is awesome This location is always clean and neatly organized, the courtesy bar is well equipped and the staff is polite and shows knowledge and there's toys for This location is always clean and neatly organized, the courtesy bar is well equipped and the staff is polite and shows knowledge and there's toys for the kids to play with in a private area More

30 day check up Great service and a nice service center. Didn't quite know where to go when I first pulled up. need to have a sign if there isn't room in the bays. Great service and a nice service center. Didn't quite know where to go when I first pulled up. need to have a sign if there isn't room in the bays. More

Service dept Prompt service, very courteous, even though they were extremely busy. Answered all my questions. They were very thorough and knowledgeable. I would r Prompt service, very courteous, even though they were extremely busy. Answered all my questions. They were very thorough and knowledgeable. I would recommend them for on-going maintenance. More

Wheel alignment Other than union rules sending home at 4pm the only one capable of doing a wheel alignment, I had a good experience. Friendly service reps. Other than union rules sending home at 4pm the only one capable of doing a wheel alignment, I had a good experience. Friendly service reps. More

wonderful! always enjoy coming here. Great place to service your car. Great coffee too. I love my Volkswagen. I'm on my 9th one. Great hours. always enjoy coming here. Great place to service your car. Great coffee too. I love my Volkswagen. I'm on my 9th one. Great hours. More

Worst Service Department Ever Was quoted a price over the phone for a specific service in which I was very thorough in describing and a TSB was noted (gives exact amount of labor a Was quoted a price over the phone for a specific service in which I was very thorough in describing and a TSB was noted (gives exact amount of labor and parts required) but was billed a much higher price. They tried to say it was more money because the TSB was for warranty work and the general public pays more. This may be true but I was very knowledgeable and specific in my request. We ended up agreeing on a lower price I was okay with but not after paying $130 in rental car fees because we took so long on negotiations and loaner cars are rare here. They also scratched my car in the process. They paid for the repairs but it took a lot of phone calls to get paid. I spent a lot of time waiting around at this dealership and witnessed an untruth and a cover up. A customers car broke while under the care of the Service Department and they played dumb when a customer found the broken part. I witnessed the Service Advisor tell the porter to leave it alone because it was broken. The car wouldn't shut off!!!!!!!! The customer went all the way home and came back because his car wouldn't shut off!!! Who does such a thing!!!!!!!!??? Horrible More

My morning at Subaru I had a good experience and have always been pleased with each and every visit to the dealership. My care is in a place I feel like I am being taken I had a good experience and have always been pleased with each and every visit to the dealership. My care is in a place I feel like I am being taken care of with respect and excellent service, I would and have recommended you to several friends. More

New brakes on my Audi A4 They got me in on a weekend with no notice, and constantly kept me informed as to when the car would be ready via text. They got me in on a weekend with no notice, and constantly kept me informed as to when the car would be ready via text. More