The Autobarn Volkswagen of Countryside - Service Center

Outstanding service!!! Felicia did a outstanding job. She greeted us and ask about our appointment and we went over everything with her. We got a loner car and checked back Felicia did a outstanding job. She greeted us and ask about our appointment and we went over everything with her. We got a loner car and checked back with her to see if the service would be completed Monday so we would not have to drive back from the South Loop tomorrow. She called us back and said everything was done except we would have to bring the car back in to get a small dent buffed out because they applied the auto guard and could not buff out the dent after the application. She said it would cost us $75 and she would put that price in for whenever we returned. Great job Felicia!!! More

Good job, thanks Excellent experience, efficient and friendly. Attended the customer appreciation event and found that to be helpful and informative. Service technic Excellent experience, efficient and friendly. Attended the customer appreciation event and found that to be helpful and informative. Service technician was particularly knowledgeable and responsive. More

Fast Service As I was driving a light came on stating that I needed fluid for my diesel engine. I drove right to Autobarn in Countryside and they took care of it a As I was driving a light came on stating that I needed fluid for my diesel engine. I drove right to Autobarn in Countryside and they took care of it and I was on my way in 10 minutes. Excellent service, thank you! More

Emission test - car failed the test! Good service - and helpful employees to take care of the car (and me). Got a ride home - and back because I dropped it off without an appointment. Good service - and helpful employees to take care of the car (and me). Got a ride home - and back because I dropped it off without an appointment. Always friendly service people.... More

Service I appreciate how accommodating Sam and his boss was for my very long wait for an unexpected 90,000 mile check-up. Thank you again! I appreciate how accommodating Sam and his boss was for my very long wait for an unexpected 90,000 mile check-up. Thank you again! More

Our day at Autobarn Went to Autobarn planning on picking up a loaner while our 2015 was receiving minor repairs. Instead we drove out in a 2017 Subaru Outback. Our sal Went to Autobarn planning on picking up a loaner while our 2015 was receiving minor repairs. Instead we drove out in a 2017 Subaru Outback. Our salesman Dave Percudani suggested we look at the new Outback's and was very accommodating in showing us all the vehicles that met our personal requirements. We were pleased with the upgrades to the new Outback. The vehicle is quiet, seats more comfortable and a better sound system. We were Dave Percudani's first customer in 2015 and he has never forgotten us. Whenever we had our vehicle serviced Dave would always greet us by name and ask if we had any issues he could help us with. He is very knowledgeable about the Subaru's. More

Trusted service Appreciate those guys. Only problem is everyone seems to agree and it is hard to get in for a scheduled oil change. But the manager bought a bag of Ch Appreciate those guys. Only problem is everyone seems to agree and it is hard to get in for a scheduled oil change. But the manager bought a bag of Chick-Fil-A sandwiches for the waiting room people, and thanked us for our patience. More

Excellent Customer Service I was pleasantly surprised at the excellent customer service I received at my last (unplanned) visit. Since my car is new (under 3,000 miles), I was I was pleasantly surprised at the excellent customer service I received at my last (unplanned) visit. Since my car is new (under 3,000 miles), I was not familiar with an icon that suddenly appeared on my dashboard. I thought it might indicate a problem with a tire so I pulled over to check and everything looked fine. Since the icon did not go away, I thought it best to drive directly to my Subaru dealer to have them check it out. Sure enough......it was low tire pressure in one of my tires due to a nail. The service department was busy but was able to fit me in and fix the problem immediately. I was really surprised with the quick attention I received and the professionalism of the people I dealt with and best of all.....there was no charge! More

Good Day I gave my rating because everything clicked from the start. My car was taken right away for servicing. The paperwork was brought to me in the waiting I gave my rating because everything clicked from the start. My car was taken right away for servicing. The paperwork was brought to me in the waiting area and the tech went over it with me an offered suggestions. My car was quickly serviced, washed and returned to me. Everyone was courteous and professional and I beat the rain home. More

Very good Very friendly and explained every thing Have regular updates during the process recommended additional service that will be coming up soon Asked me Very friendly and explained every thing Have regular updates during the process recommended additional service that will be coming up soon Asked me if I had any questions More