The Autobarn Volkswagen of Countryside - Service Center

Falicha Newton Thanks for your help- always doing the best for me and my vehicle. Whether I come in unexpected or with an appointment, she is always helpful and frie Thanks for your help- always doing the best for me and my vehicle. Whether I come in unexpected or with an appointment, she is always helpful and friendly! More

Smooth as usual! It actually is a pleasure to deal with the service department. Love the way they keep track of maintenance & remind me what is due. Like I said, a ple It actually is a pleasure to deal with the service department. Love the way they keep track of maintenance & remind me what is due. Like I said, a pleasure! More

wheel bearing replacement I generally wrench my own cars, but there is that occasion when help is needed. 2011 Outback with a bad rear wheel bearing assembly. After spraying I generally wrench my own cars, but there is that occasion when help is needed. 2011 Outback with a bad rear wheel bearing assembly. After spraying everything the night before I spent 8 hours on a Saturday trying to get the wheel bearing off the knuckle to no avail. I had the car towed to Autobarn Subaru. About an hour after the driver left my house with the car Autobarn called me to let me know it arrived and they had looked at the problem. They let me know that they may have to remove the knuckle if they couldn't get the back half of the assembly off. I knew this and told them to proceed as necessary. Several hours later Dale (service advisor) called and told me that they had managed to get the bearing off and the new one was installed. Unfortunately the test drive revealed a bad front bearing as well. Dale offered for me to come in and verify the condition, I told them to just replace it. This was happening on a Tuesday and Dale asked if they could keep the car until Thursday and soak the assembly all day Wednesday to try and ease removal. I said sure. Well it must have worked because at 9am Thursday morning I got a text that the car was complete. When I picked the car up Dale spent some time talking to me about the repair and difficult nature of wheel bearing replacement that I knew all too well. The car is whisper quiet now, no humming or howling from the wheels. I have always had a good experience at this service department and will continue to use them as needed. More

Friendly and professional This group continues in the "legacy" of good service which I have experienced at this dealership. I didn't have an appointment, but they took me in, l This group continues in the "legacy" of good service which I have experienced at this dealership. I didn't have an appointment, but they took me in, looked over my car and gave me a diagnosis. Spending money on a car is never "good news", but they were fair and honest about what needed to be done. The work they did actually took less time than expected! More

Regular maintenance check and oil change I brought my car in for a regular maintenance check and oil change. The check in is a quick process as is getting the car back after servicing. I’m al I brought my car in for a regular maintenance check and oil change. The check in is a quick process as is getting the car back after servicing. I’m always pleased with the service I receive. More

Outstanding Loner car made my day. Didn’t know I was going to be there that long. Quick to get me back on the road. Dale was excellent to deal with. Catered to my Loner car made my day. Didn’t know I was going to be there that long. Quick to get me back on the road. Dale was excellent to deal with. Catered to my problems. More

Great service as usual Awesome service from the time they open the overhead to let you in till the time they pull your vehicle in all fixed and clean for you. Awesome service from the time they open the overhead to let you in till the time they pull your vehicle in all fixed and clean for you. More

Always good Have been coming here for 7 years...they have steadily improved since the beginning. Quick and reliable. You can get an appt when you want or need o Have been coming here for 7 years...they have steadily improved since the beginning. Quick and reliable. You can get an appt when you want or need one. More

Always satisfied I have come to expect excellence here. They are that consistent. New thing is walk around at check in - next thing perhaps at check out? I have come to expect excellence here. They are that consistent. New thing is walk around at check in - next thing perhaps at check out? More

Great place These guys are great. Sales and service departments are both staffed by friendly knowledgeable people. My experience with autobarn was great. I would These guys are great. Sales and service departments are both staffed by friendly knowledgeable people. My experience with autobarn was great. I would highly recommend this place. More