The Autobarn Volkswagen of Countryside - Service Center

Horrible dealership and service I left my car at this dealership on Friday 10/26/18 for suspension work. I was told that I would have my car guaranteed on Thursday 11/1/2018. My car I left my car at this dealership on Friday 10/26/18 for suspension work. I was told that I would have my car guaranteed on Thursday 11/1/2018. My car was at this dealership for a week for a quoted eight hour repair. I was never informed of my vehicles progress at all as I had to initiate conversation with service. Service blew me off and never responded but one time to me. I initiated conversation with the mechanic who was working on my car and he told me on Thursday 11/1/2018 that he "never started working on my car and that he was busy". This is possibly the worst thing to say to a customer and really shows the lack of care of customers. I will never come this dealership and would never recommend it to anyone looking for a good experience. More

Excellent Customer Experience I was greeted promptly by Steven Ostojic who made the process of checking my vehicle in for service totally painless. The service to my vehicle was s I was greeted promptly by Steven Ostojic who made the process of checking my vehicle in for service totally painless. The service to my vehicle was scheduled for about 1 hour and it was ready within that hour. The dealership is inviting and very modern and clean. More

October 2018 30,000 mileage suggested maintenance including oil change, initial reason for visit. It was most unfortunate that the car wash was down the day I wa 30,000 mileage suggested maintenance including oil change, initial reason for visit. It was most unfortunate that the car wash was down the day I was there - though it would have been nice if I was offered to come back a few days later just for the car wash or they could have possibly vacuumed the interior before leaving - that would have been phenomenal!. More

Service Depaertment Did Great Tom Fennewald and his staff serviced my Forester and I was more than satisfied … Stan the greeter was also very nice and attentive …. good place to ta Tom Fennewald and his staff serviced my Forester and I was more than satisfied … Stan the greeter was also very nice and attentive …. good place to take your Subaru Thanks More

Oil change I have always recieve excellent service here at Countryside Volkswagen. I always leave knowing that my vehicle is well taken care of. I will continu I have always recieve excellent service here at Countryside Volkswagen. I always leave knowing that my vehicle is well taken care of. I will continue to bring my vehicle to this particular dealership. More

Recall service I was able to get an appointment on short notice, and was told the work would take about an hour. Fifty minutes after checking in, I pulled out with a I was able to get an appointment on short notice, and was told the work would take about an hour. Fifty minutes after checking in, I pulled out with a serviced vehicle, sparkly clean to boot! More

Exceptional service Had some warning lights pop up on my car and needed a quick appointment. Called 1st thing in the morning and was given a choice of times for an appoi Had some warning lights pop up on my car and needed a quick appointment. Called 1st thing in the morning and was given a choice of times for an appointment times for that day. It was a holiday so the service department was very busy and 2 mechanics were out that day. Nonetheless, the service was nothing short of fabulous. I was greeted quickly, kept appraised of what was going on every step of the way and my car was fixed much quicker that I would have thought possible. Not know what the problem was I was prepared to hunker down for a good amount of time but I don't think I was there longer than an hour. Also the waiting room was clean and comfortable. I could not be happier with the dealer and the service. More

personnel care and recognition The trained mechanics really do listen, attentive, and address all my questions. Steve, on Friday, was helpful, personable, displayed confidence and t The trained mechanics really do listen, attentive, and address all my questions. Steve, on Friday, was helpful, personable, displayed confidence and took time to help me understand how to resolve a question I had about my music system, in addition to the service details I'd had the vehicle in the Dealership for, More

Kindly and unsatisfactory experience Personnel is very professional and kind. I am very satisfied with the service. As soon as i arrived at vw service, they went to see me. Personnel is very professional and kind. I am very satisfied with the service. As soon as i arrived at vw service, they went to see me. More

Nice waiting room Had our radio replaced because it completely went out. Vehicle only has 8000 miles on it, so it was a warranty job. The waiting room is nice and has a Had our radio replaced because it completely went out. Vehicle only has 8000 miles on it, so it was a warranty job. The waiting room is nice and has a large variety of refreshments and snacks. The only reason I gave four stars instead of five was the service technician left a small scrape and blue paint on my driver side door handle. I guess he opened the door and it hit the lift. I brought it to Sam's attention, and he cleaned off the paint, but you could still tell that it did scrape some of the clear coat and paint off the handle. More