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The Autobarn Volkswagen of Countryside - Service Center

Countryside, IL

4.9
655 Reviews

655 Reviews of The Autobarn Volkswagen of Countryside - Service Center

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May 08, 2019

Recall taken in immediately and appreciated the loaner car. They called or texted to let me know how it was progressing. Just wish they did a better wash jo More

by pattyd1001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Musa
March 19, 2019

Always a wonderful experience! Sal listened carefully to the issues I was having with my car and made suggestions which allowed for diagnosis rather than a band-aid repair. Sal wa More

by Linda R.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Salvador Diaz
November 12, 2018

Winter Wheel & Tire Swap & more I was thoroughly satisfied with the way that the Autobarn Countryside Service & Parts Team worked together to ensure my 2009 Passat was ready for Wint More

by JH09Passat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brien Akers, Robert Smukula, Peter Boczarski
November 11, 2018

Oil Change Went in for oil change and tire rotation. The service included this but also checked out the car. Everything was done within the time promised, whil More

by Louise15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Lady. She was wonderful.
November 11, 2018

recalls and more Well we towed car there because the wife drained the battery, on acount she doesn't know how to start a car, she left the lights on in the first place More

by Wedomail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott
November 10, 2018

Oil change differential fluid xhange What I like is the service person always tells me what is needed and price so even if I can do that day I can plan to add it to my next service appt a More

by K T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale
November 08, 2018

Very pleasant Service is always good. People are always friendly and respectful of schedules. The bonus car wash is a real treat too. We have purchased multiple c More

by Clairez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Salvador Diaz
November 03, 2018

Quick and Easy The service was quick and easy. They did an inspection of the entire care when I took my care in for an oil change and tire rotation. They looked at t More

by zdebr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Devitt
November 02, 2018

Car while in service hit by flatbed towtruck Worst dealer ever customer service a joke have a 2018 vw passat r for warranty issue with brakes while in their care they were negligent to back up a More

by Bg2018
Recommend Dealer
No
Employees Worked With
Tom Fennewald
Nov 08, 2018 -

The Autobarn Volkswagen of Countryside responded

We have been looking into this since you posted, and we are not sure what incident you are referring to. Nothing like this has occurred on out lot in quite some time. In the rare instance that we scuff a bumper or something of that nature, we always take responsibility and repair the vehicle to like new condition. We do not own or operate tow trucks, so an occurrence such as this would have been handled by the towing company. We are very interested in finding out who you are and what exactly happened, but we have no way to contact you. Please call our customer care line (847-942-9032) at your earliest convenience so we can address your concerns

November 01, 2018

Always taken care of I love this dealership! I always get great service. You should not require me to write a minimum amount of words. It will deter my evaluation. More

by nyc1sda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Essig
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