The Autobarn Volkswagen of Countryside - Service Center

Alwys Excellent Customer Service! My Service Adviser (Ronnie) was the best! I will definitely will continue getting my car serviced there because of him. Thank you again Ronnie, you' My Service Adviser (Ronnie) was the best! I will definitely will continue getting my car serviced there because of him. Thank you again Ronnie, you're the best! More

Wait time Service was efficient until I had to wait 30 minutes for my car to be washed. If I had known it would take that long I would have stayed in the waitin Service was efficient until I had to wait 30 minutes for my car to be washed. If I had known it would take that long I would have stayed in the waiting room rather than standing at the door. PS Your chairs in the waiting room are difficult for handicapped people to access. More

Great Service in a Pleasant Clean Environment I am so glad to have the Autobarn Subaru within a close radius to my home. They provide the best service with the nicest employees that I have ever e I am so glad to have the Autobarn Subaru within a close radius to my home. They provide the best service with the nicest employees that I have ever experienced. I love my 2010 Subaru Outback and hope with the help of the Autobarn Subaru Service Department to have it for many years to come. Mary L. Rogala More

Autobarn SUBARU is a great place to take your older Subaru. I have a 2005 Outback XT with pretty low mileage. It sits a lot, so it rusts a bit underneath and is a pain for mechanics to deal with. This car's has I have a 2005 Outback XT with pretty low mileage. It sits a lot, so it rusts a bit underneath and is a pain for mechanics to deal with. This car's has never had any issues other than routine maintenance, but this latest trip was pretty major. Leaky rocker cover gaskets, timing belt, drive belts, and a complete brake overhaul added up to some heavy dough. Emily Litz did very well to keep me informed of the status. I picked up my car after almost two weeks in the shop and drove it almost all the way home before hearing rattling and scraping noises coming from the rear. I was a little nervous about that and got it home, and sadly, sort of took it out on Sam Schwager. I didn't yell at him or anything, but I let him know I was annoyed in no uncertain terms and wish I had waited 10 minutes before calling to complain. Apologies, Sam. When I returned the next day and met with Dale Erwin, the tech that worked on the car, he was brave enough to let me drive him around so he could hear what I was hearing. Dale knew what the problem was right away. This was NOT an issue of oversight on his part. There are some rusty surfaces that interfered with the new rotor on the right rear and only a much longer drive brought them to light. In a short time, Dale worked it out and it's solved. BONUS: After the new timing belt was installed and Dale did his magic, my XT's idle is so smooth at a red light that I've been fooled into thinking the engine has died. Overall, this was a good experience on a very difficult and aged car to work on. Thank you, Dale, Emily, Sam, & Josh! More

Great customer service Scott, was great with providing information and was very accommodating when my service took longer than expected. I will definitely continue to utili Scott, was great with providing information and was very accommodating when my service took longer than expected. I will definitely continue to utilize this facility. More

Service Attitude. The staff in the arrival bay who work with us, the ____ (fill in the blanks) customer, are great. They represent this dealership. I Attitude. The staff in the arrival bay who work with us, the ____ (fill in the blanks) customer, are great. They represent this dealership. I am in and out in a reasonable time and I love the car wash! I am treated with respect from staff who seem to like their jobs. If one likes their job, they care to do a good job. This inspires confidence that the unseen departments follow suit and this shows up in the end result. Attitude. More

Refreshing! I did not buy my Subaru from this dealership, but I did have it serviced here. After my experiences from visiting on two separate occasions , there’s I did not buy my Subaru from this dealership, but I did have it serviced here. After my experiences from visiting on two separate occasions , there’s no doubt I will return for service, and when the need arises I will buy from them as well. Why? Maybe today was payday, not sure...but everyone I spoke with was friendly, pleasant, and overall seemed happy. EVERY ONE. That is very unusual, and made me feel a little twilight zone (ish), in a good way. I went in telling them to do what ever needed to be done expecting a long list...came out with a bill of less than a hundred dollars. Very happy with the service , and employees. Definitely will return and recommend. More

Fast, fast , fast Went in for scheduled recall on Forester and added oil change, rotation, and air filter changes to the mix. No problem. All my coupons were accepted a Went in for scheduled recall on Forester and added oil change, rotation, and air filter changes to the mix. No problem. All my coupons were accepted and the work was finished with a wash in under 90 minutes. Awesome. More

Autobard of Countryside did Good service on my Tiguan. During the servicing of my car, the tech. found a problem with the steering that made the car hard to keep in a straight line. My said she thought it During the servicing of my car, the tech. found a problem with the steering that made the car hard to keep in a straight line. My said she thought it was OK. So when the Service tech. said that the front driver side wheel was loose, I had it repaired. Now the car,s steering is tight. Thanks for finding what I though was Loose steering when driving.. More

Great I am very happy with the service department. They answer all my questions and are very helpful with any concerns I have. The service area is also very I am very happy with the service department. They answer all my questions and are very helpful with any concerns I have. The service area is also very inviting. More