The Autobarn Volkswagen of Countryside - Service Center

Quick and Professional Had a 7:30 am appointment and they were ready as I arrived. My appointment was for a recall and minor repair. 20 minutes later our vehicle was finishe Had a 7:30 am appointment and they were ready as I arrived. My appointment was for a recall and minor repair. 20 minutes later our vehicle was finished and washed. Love this dealership and will continue to use them. More

Recall Josh was great getting me in-processed and setting up a loaner car for me within 30 minutes of my arrival. He followed up with a text when the car wa Josh was great getting me in-processed and setting up a loaner car for me within 30 minutes of my arrival. He followed up with a text when the car was done. Nina was very helpful confirming and correcting the details of my appointment. More

EXCELLENT with a few words of advice. Pleased with service reps and the work on my CrossTrek. Please don't use waiting room to discuss problems and costs with customers; privacy please! Pleased with service reps and the work on my CrossTrek. Please don't use waiting room to discuss problems and costs with customers; privacy please! More

Fixing my problem I was having difficulty getting my key out of the ignition after turning off the engine...it often took several attempts to get the key out. The deal I was having difficulty getting my key out of the ignition after turning off the engine...it often took several attempts to get the key out. The dealer where I purchased the Crosstrek merely said push hard when you go into Park. Service reps at Autobarn Countryside immediately said they would order a part to correct the situation. They do so, installed the part and now everything is working fine Moral of the story: Not all Subaru service departments are alike. Autobarn is one of the good ones. More

Scheduled oil change & recall repair Staff was helpful, efficient. Work was done in timely fashion. Thought the price was little steep for the service but I'm confident it was done corr Staff was helpful, efficient. Work was done in timely fashion. Thought the price was little steep for the service but I'm confident it was done correctly More

Amazing I came in with check engine light AFTER my lunch hour was over. Sal checked me in, diagnosed the probable problem, got me in a loaner all under 20 min I came in with check engine light AFTER my lunch hour was over. Sal checked me in, diagnosed the probable problem, got me in a loaner all under 20 minutes. He was knowledgeable, sincere, amazing, worked with a sense of purpose to get me back to work, sympathetic to my situation (time wise and money wise), and communicative in all steps of the process. I cannot say enough about my experience. I feel at ease that I paid a reasonable price and not sold on unnecessary repairs. Thanks Sal!!!!!!!!!!!!!! More

2018 Tiguan in for recall item, oil change My 2018 Tiguan in for 10,000 mile check up, oil change and recall item. Scheduling was very easy and staff courteous and efficient. I’ve been very ple My 2018 Tiguan in for 10,000 mile check up, oil change and recall item. Scheduling was very easy and staff courteous and efficient. I’ve been very pleased with my purchase so far. More

Easy and pleasant Went in for first oil change. Made appointment no problems. Waited for car and done in a short time waiting area comfortable and refreshments availabl Went in for first oil change. Made appointment no problems. Waited for car and done in a short time waiting area comfortable and refreshments available if wanted More

Glad to have found a new home for my GTI.. This was the first time I visited this Autobarn location since my original dealer closed their doors. I have to say I was impressed across the board. This was the first time I visited this Autobarn location since my original dealer closed their doors. I have to say I was impressed across the board. I was greeted immediately by Jonathan Smith before I even got into the service area! The lounge is huge and comfortable, there's snacks, coffee and water. Even iPad devices for surfing the web. They go through all of the services with you, make sure you understand pricing and timing and even provide a shuttle or a loaner car if you need one. Plus they have lots of VW enthusiasts on staff, so it makes it even more of an inviting environment. I look forward to the next visit, and I know my car is in great hands! More

Reliable service Good work. My passenger rear-mirror was ordered and replace quickly and professionally. The other Subaru dealer merely told me to use duct tape and Good work. My passenger rear-mirror was ordered and replace quickly and professionally. The other Subaru dealer merely told me to use duct tape and never made an attempt to order the necessary parts. More