The Autobarn Volkswagen of Countryside

excellent I called and worked out most of my deal prior to arriving at dealership. I purchased a tdi passat it is in great shape and is certified Volkswagen. I called and worked out most of my deal prior to arriving at dealership. I purchased a tdi passat it is in great shape and is certified Volkswagen. More

Recall service I was able to get an appointment on short notice, and was told the work would take about an hour. Fifty minutes after checking in, I pulled out with a I was able to get an appointment on short notice, and was told the work would take about an hour. Fifty minutes after checking in, I pulled out with a serviced vehicle, sparkly clean to boot! More

very satisfied Great service overall; they helped us find just what we were looking for. Easy to negotiate with and friendly overall. Ronnie and Eddy answered all of Great service overall; they helped us find just what we were looking for. Easy to negotiate with and friendly overall. Ronnie and Eddy answered all of our questions and sent us on our way with everything we needed. Would gladly come back. More

Exceptional service Had some warning lights pop up on my car and needed a quick appointment. Called 1st thing in the morning and was given a choice of times for an appoi Had some warning lights pop up on my car and needed a quick appointment. Called 1st thing in the morning and was given a choice of times for an appointment times for that day. It was a holiday so the service department was very busy and 2 mechanics were out that day. Nonetheless, the service was nothing short of fabulous. I was greeted quickly, kept appraised of what was going on every step of the way and my car was fixed much quicker that I would have thought possible. Not know what the problem was I was prepared to hunker down for a good amount of time but I don't think I was there longer than an hour. Also the waiting room was clean and comfortable. I could not be happier with the dealer and the service. More

Excellent Michel provided excellent service all around!! The only thing that I found an issue with was waiting way too long (over two hours) to see the fina Michel provided excellent service all around!! The only thing that I found an issue with was waiting way too long (over two hours) to see the finance representative. More

personnel care and recognition The trained mechanics really do listen, attentive, and address all my questions. Steve, on Friday, was helpful, personable, displayed confidence and t The trained mechanics really do listen, attentive, and address all my questions. Steve, on Friday, was helpful, personable, displayed confidence and took time to help me understand how to resolve a question I had about my music system, in addition to the service details I'd had the vehicle in the Dealership for, More

Kindly and unsatisfactory experience Personnel is very professional and kind. I am very satisfied with the service. As soon as i arrived at vw service, they went to see me. Personnel is very professional and kind. I am very satisfied with the service. As soon as i arrived at vw service, they went to see me. More

Great service and friendly Everyone is so friendly and knowledgeable. I have already referred family to purchase their new car here. I never had to worry about the purchase o Everyone is so friendly and knowledgeable. I have already referred family to purchase their new car here. I never had to worry about the purchase of the car as my sales person walked me thru all parts of the process. More

Nice waiting room Had our radio replaced because it completely went out. Vehicle only has 8000 miles on it, so it was a warranty job. The waiting room is nice and has a Had our radio replaced because it completely went out. Vehicle only has 8000 miles on it, so it was a warranty job. The waiting room is nice and has a large variety of refreshments and snacks. The only reason I gave four stars instead of five was the service technician left a small scrape and blue paint on my driver side door handle. I guess he opened the door and it hit the lift. I brought it to Sam's attention, and he cleaned off the paint, but you could still tell that it did scrape some of the clear coat and paint off the handle. More

Something has changed! I got 5 star service for a change! Really used to hate going here because the old grumpy service advisor. Actually had a good experience I got 5 star service for a change! Really used to hate going here because the old grumpy service advisor. Actually had a good experience More