The Autobarn Volkswagen of Countryside

Courteous and fast Came in for appointment for brake light assembly replacement after receiving recall notice by mail. Staff was helpful and courteous and provided esti Came in for appointment for brake light assembly replacement after receiving recall notice by mail. Staff was helpful and courteous and provided estimated time needed for work. Turned out that the work was completed in about half the time estimated. Also nice that the service dept. washed the car for free. More

Great service The day I chose to get a new car, the dealership was having computer issues - so the whole sign then drive thing didn’t exactly work. Instead of makin The day I chose to get a new car, the dealership was having computer issues - so the whole sign then drive thing didn’t exactly work. Instead of making me wait all day, or go home without a car, they sent me home with a dealer plate and I went back the next day to complete the paperwork. The dealership manager, as well as internet salesperson Christopher, personally apologized for the delay. More

Recall taken in immediately and appreciated the loaner car. They called or texted to let me know how it was progressing. Just wish they did a better wash jo taken in immediately and appreciated the loaner car. They called or texted to let me know how it was progressing. Just wish they did a better wash job..lol More

Great Experience without pressure My husband and I had no intention of buying a car. We made an appointment for late on a Saturday afternoon for a test drive. We were greeted and wel My husband and I had no intention of buying a car. We made an appointment for late on a Saturday afternoon for a test drive. We were greeted and welcomed into The Autobarn by Alex. He quickly went to find who we set an appointment with. Upon his return, he informed us the salesman had left for the day, Alex jumped in, brought us to the car, and went on the test drive with us. Without being pushy or too forward he answered all our questions and was very honest. Long story short - we ended up buying a new car and would recommend working with Alex to any family member or friend. More

Always a wonderful experience! Sal listened carefully to the issues I was having with my car and made suggestions which allowed for diagnosis rather than a band-aid repair. Sal wa Sal listened carefully to the issues I was having with my car and made suggestions which allowed for diagnosis rather than a band-aid repair. Sal was courteous and efficient and thorough. I felt confident and comfortable about the plan for repair. Sal went out of his way to make sure I knew what was going on throughout the process, and was up front with costs, based on possible needed repairs. I even got the car back the same day! I have always been treated with respect and care at this dealership, regardless of who helped me and will continue to trust the service and care at this dealership. Special thanks to Sal for such great care! More

Winter Wheel & Tire Swap & more I was thoroughly satisfied with the way that the Autobarn Countryside Service & Parts Team worked together to ensure my 2009 Passat was ready for Wint I was thoroughly satisfied with the way that the Autobarn Countryside Service & Parts Team worked together to ensure my 2009 Passat was ready for Winter. Swap of the Winter Wheels & Tires was seamless as always thanks to Brien Akers inventory management skills. The oil change was routine amd Bob advised me that I had a couple of minor issues that needed attention to which I had him take care of one on this visit and will most likely attack the second on the next visit. Drop off and pickup were smooth and this time I even grabbed a snack from their Customer area before browsing the showroom. Joe More

Oil Change Went in for oil change and tire rotation. The service included this but also checked out the car. Everything was done within the time promised, whil Went in for oil change and tire rotation. The service included this but also checked out the car. Everything was done within the time promised, while I waited. Everyone was friendly and made sure that I was well taken care of. More

recalls and more Well we towed car there because the wife drained the battery, on acount she doesn't know how to start a car, she left the lights on in the first place Well we towed car there because the wife drained the battery, on acount she doesn't know how to start a car, she left the lights on in the first place. Scott out service guy really took care of me from start to finish, explaining everything in detail as we went along More

Oil change differential fluid xhange What I like is the service person always tells me what is needed and price so even if I can do that day I can plan to add it to my next service appt a What I like is the service person always tells me what is needed and price so even if I can do that day I can plan to add it to my next service appt and budget for it. It helps keeping to the recommended service schedule. More

Very pleasant Service is always good. People are always friendly and respectful of schedules. The bonus car wash is a real treat too. We have purchased multiple c Service is always good. People are always friendly and respectful of schedules. The bonus car wash is a real treat too. We have purchased multiple cars here over the years. More