The Autobarn Volkswagen of Countryside

Would definitely recommend this service department! Ronnie was extremely polite and informative. He kept me posted on what was going on with my car and made sure the issue was resolved. My car has been Ronnie was extremely polite and informative. He kept me posted on what was going on with my car and made sure the issue was resolved. My car has been perfect ever since! More

Jonathan was great Communication with Jonathan was great and service was as expected and timely. Jonathan communicated what was covered under the 20K plan and what wasn Communication with Jonathan was great and service was as expected and timely. Jonathan communicated what was covered under the 20K plan and what wasn't and let me know about tire plan. More

Jay Singh was the best car sales professional my wife Cindy and I have experienced buying over 15 new cars over the past 40+ years. We have shared the great experience with many friends and family which Cindy and I have experienced buying over 15 new cars over the past 40+ years. We have shared the great experience with many friends and family which is an exciting yet rare truth for any car buying. May Jay, Jocylyn, and Autobarn Subaru receive wonderful blessings for the wonderful service received. More

Waking into the Autobarn, I was very nervous at first. Car dealerships make me very uncomfortable and the salesmen, in my experience, always make me feel like they have the most to benefit. Arlen was very Car dealerships make me very uncomfortable and the salesmen, in my experience, always make me feel like they have the most to benefit. Arlen was very knowledgeable about Volkswagen and i felt like he was easily relatable seeing as we were close in age. That being said, when we started talking numbers and cost of the vehicle, that need to put my guard up returned. I had come In with the full intent to leave with a vehicle and was given a family and friends discount. Immediately I felt the number that were brought to the table were arbitrary and did not see any benefit in being the family member of a 35 year volkswagen employee. After the sales manager had entered the room, I was thankfully brought paperwork that would illustrate the price discounts and a breakdown of the cost at hand. It wasn’t until many questions later and lot of back and forth conversation that we were able to reach and understanding and my wants were actually addressed. In the end I was very grateful for the effort that was put into the sale of my vehicle, which I absolutely love, I might add. The reason for four stars is due to the amount of time and effort it took to achieve the greater benefit. The other reason I gave a four star review was due to the finance manager who put a quick end to the excitement of purchasing a new vehicle. After sitting down to sign the paper work, everything appeared to be joyous until the question of purchasing a 10 year extended warranty was on the table. I requested a copy of my vehicles manufactures warranty which I was denied by the finance manager as if I was asking for something that didn’t exist. My boyfriend encouraged me to leave the room to seek the my car salesman Arlen who quickly got me what I needed. I wanted to be I formed when making a decision and I felt I was being punished for asking too many questions, as if i was wasting his time when my answer was leaning towards not purchasing the extended warranty. At one point in the conversation when backtracking and asking more questions about the extended warranty, the finance manager had said “it doesn’t even matter at this point since you are not opting to buy it and the paperwork had been printed.” The financial part of the sales deal had been my least favorite and most uncomfortable, to the point in which I had to get up and leave the room. I was very grateful for Arlen and his manager who quickly reassured me that they were on my side and would see to it that the finance manager would receive some feedback. With some minor deviations i would say Overall a good experience. I show no regrets in the decision to buy a vehicle from the Autobarn and it continues to show it was an investment well made as my salesman Arlen has followed up to make sure I am understanding and feel comfortable in my new vehicle. The sales manager and my salesman are no longer a threat to me but have given me a sense of mutuality and friendship. That being said is exceptional in itself as that is a first for me in this environment. More

Dealership rating Great dealership very nice people to work with. Abe was a great sales person funny, reliable, professional, and helpful. Thank you for helping me get Great dealership very nice people to work with. Abe was a great sales person funny, reliable, professional, and helpful. Thank you for helping me get my 2020 Tiguan I love it. More

Our salesman Jay was very nice and very well informed. He was low key and it was a pleasant experience overall. I would recommend Suburu Autobarn Countryside. I bought a Suburu Outback 2020 and I’m thrilled. was low key and it was a pleasant experience overall. I would recommend Suburu Autobarn Countryside. I bought a Suburu Outback 2020 and I’m thrilled. More

Excellent service. Everyone was friendly and professional. I’ll be back for future service. The wait area was clean and comfortable with coffee, snacks and WiFi. professional. I’ll be back for future service. The wait area was clean and comfortable with coffee, snacks and WiFi. More

Had a great experience purchasing my suv. The salesman Hormas was very cooperative and explained everything well. I would recommend them to someone interested in purchasing a vehicle. Hormas was very cooperative and explained everything well. I would recommend them to someone interested in purchasing a vehicle. More

Sam Schwager is the best excellent service Sam Schwager is the best person we have ever dealt with at a car dealership thanks for the great service however your schedulers sho excellent service Sam Schwager is the best person we have ever dealt with at a car dealership thanks for the great service however your schedulers should not overbook appointments More

Subaru BRZ 2016 Great customer service on sale and service of used BRZ. I am out of state buyer and they were excellent! Would highly recommend this dealership! Great customer service on sale and service of used BRZ. I am out of state buyer and they were excellent! Would highly recommend this dealership! More