The Autobarn Volkswagen of Countryside

This dealership should be a a model for other dealers. Excellent customer service starting from Richard kirkpatrick (GM) to Jason (the finance guy), to Ras (sales), to Bogdan ( mgt?), to Randy (Service) t Excellent customer service starting from Richard kirkpatrick (GM) to Jason (the finance guy), to Ras (sales), to Bogdan ( mgt?), to Randy (Service) to all the guys at the back who wash my car. Whenever I have questions, I feel comfortable calling them and they all always are helpful and or to direct me to the right place or number to call. The guys who wash cars know how I treat mine and they do exactly just that. Keep up the good work! More

I want to start of by saying how amazing Volkswagen Autobarn of Countryside has been to my family and I. The very first new car my family purchased was from the Autobarn, and shortly after that my fath Autobarn of Countryside has been to my family and I. The very first new car my family purchased was from the Autobarn, and shortly after that my father bought me my very first car from the Autobarn the day I got my drivers license. About three months ago I purchased another new Jetta for myself and will continue making purchases from the Autobarn for my future cars. I could not imagine buying a car from any other dealership. To start of with, when you walk in the door the sales guys really make you feel like you are the most important person in the world instead of a dollar sign. In other dealership I feel you get treated like a commissions check instead of a person. The Autobarn makes you feel like you are part of a family instead of being just a customer or just another commission. They greet you with open arms and appreciate your business. Second, all of their staff is very knowledgeable in regards to the cars they sell and service. Any question I have in regards to my Jetta is always answered and explained to me in a matter that anyone can understand. Because lets be realistic not everyone is a mechanic and now everyone knows there car inside and out so it is nice that someone can put it in simple terms. It is also nice to know that once you purchase your car your wonderful experience does not end there. When you return to the dealership you are not forgotten you are always greeted like family and everyone is always excited to see you. They always ask how things are going and remember the little details about your life. I can not begin to express my happiness with this dealership and can not imagine purchasing or servicing my car with any other dealership. You will not be forgotten as a customer because the Autobarn stands behind there cars and will help you with any car issue that you may have. I highly recommend purchasing your car from the autobarn and servicing it there as well, because both the sales and service team are truly amazing that words could not even describe it. I am truly happy and blessed that I decided to join the Autobarn family and the Volkswagen family. More

I am on my 2nd Beetle a 2010 and will continue to buy all future cars from these guys, from the first time I walked in have to agree with others everyone makes you feel like family, I consider Pat Ellis my future cars from these guys, from the first time I walked in have to agree with others everyone makes you feel like family, I consider Pat Ellis my personal car consultant because he is the one who suggested that I trade in my 2003 Bug for what I am driving currently, I had no idea VW was offering a low APR and all other money savings for loyals, so I did...I have drove him crazy with my "hurry up I want to get out of here" and he is the best salesman I know(and I am in sales) the entire service dept is awesome as well, always answering your questions/concerns with a smile in their voice, some times you wait longer than you want but I leave and they call me, awesome again..... More

Excellent customer service, VERY prompt service, comp loaner car. A world away from any previous dealer. I previously ruled out going to a dealer for service, suspecting overpricing, delays- but in fut loaner car. A world away from any previous dealer. I previously ruled out going to a dealer for service, suspecting overpricing, delays- but in future i'll def return! Instead of sitting and waiting, I can work, be productive, and save money More

A friend of mine recommended Damien and the Autobarn to me after they had a great expierence purchasing their 2010 Jetta TDI. Although I live in Oswego and I had visited some closer VW dealerships, I found me after they had a great expierence purchasing their 2010 Jetta TDI. Although I live in Oswego and I had visited some closer VW dealerships, I found that from the time I began speaking with Damien and Dave that I felt at ease and knew they'd help me find the perfect car. It took a few visits and a bit of research to find everything I wanted, but they were wonderful in finding me the car for the price I needed. In the end, I would HIGHLY recommended this dealership and Damien especially for anyone looking for a new VW or a used car of any type. Oh, I finally settled on a 2010 Passat for anyone looking for an awesome car! Great Job Guys. Customer for life! More

Absolutely great service! I was originally going into the dealer to have my jetta evaluated and valued...I inquired about a TDI Golf and was provided with a great deal of helpful information. The dealership dealer to have my jetta evaluated and valued...I inquired about a TDI Golf and was provided with a great deal of helpful information. The dealership worked with me to take care of my jetta and get a new Golf. I really appreciate the service I had at Countryside More

I have owned or leased 17 automobiles in my lifetime,sofar. This was my best car buyng/leasing experience ever. From the first time I stopped by for general information until I drove away with lifetime,sofar. This was my best car buyng/leasing experience ever. From the first time I stopped by for general information until I drove away with my new Touareg, I kept asking myself, is this for real. Damien my sales rep, Richard the general manager and several other helpfull sales staff (cant remember their names)made me feel like the most important part of this sale was my total satisfaction. Even the parts and service departments are on board with the dealerships philosophy. Several days after picking up the car, I noticed an air valve cap was missing. The parts department did not have a replacement. The parts manager took the part from a more complete set of parts and told me he would order my part to replace it. Thats service! Dave K. LaGrange Il. More

Marek was kind and patient with my parents and I. He was thorough and thoughtful in his explanation and worked within my price parameters. I didn't love the dealer certification, but felt a little compelle thorough and thoughtful in his explanation and worked within my price parameters. I didn't love the dealer certification, but felt a little compelled to get it at a reduced price because it ensured financing at a lower APR. That part was the only part I didn't like about the overall experience, but in no way did I feel cheated or jipped because I went with that option. More

It was a great experience buying a new car at this dealership. Sales staff not pushy but interested in you as a client. They were pleasent, helpful and knowledgeable. The dealership provided a quick s dealership. Sales staff not pushy but interested in you as a client. They were pleasent, helpful and knowledgeable. The dealership provided a quick service too. Purchase a new car was hassle free - I got a new car in less than 2 hours. More

Worked with them as part of the Costco Buying program. This is the second "buy" from these guys and i have to say that it is greatly improved since3 years ago. Easy to work with. Knowledgeable, profession This is the second "buy" from these guys and i have to say that it is greatly improved since3 years ago. Easy to work with. Knowledgeable, professional and friendly. Made the whole process easy to understand and they gave us a good deal based on the available factory programs, etc. More