The Autobarn Volkswagen of Countryside

Excellent customer service. I was a major pain in the butt and shopped around all over the place. But Damien and his team (whose names I cannot recall) were incredibly patient and not pushy. I also got butt and shopped around all over the place. But Damien and his team (whose names I cannot recall) were incredibly patient and not pushy. I also got a great deal and absolutely love the car more than I ever expected. I was so close to buying a CRV or Rav-4 and I am ecstatic that I didn't. The Tiguan is a blast to drive and I would recommend it to anyone, as well as Damien and his dealership. More

The quality of the pre-owned vehicle I bought was better than what I saw anywhere else. The people here are all nice and helpful. Damien, our sales man, was so nice; it really made a difference. You don' than what I saw anywhere else. The people here are all nice and helpful. Damien, our sales man, was so nice; it really made a difference. You don't feel like you're being forced into something or taken advantage of. I would definitely go back and recommend them to anyone looking to buy a VW. More

The customer care was better then any where that i have looked at a car. They didnt just push a car on to you thay took the time to listento what you wanted and could afford. The service dept was great a looked at a car. They didnt just push a car on to you thay took the time to listento what you wanted and could afford. The service dept was great and did everything better then any where i have ever been. More

Rodney and Richard where both some of the most polite and friendly people I have ever worked with while purchasing a car. The both produced honest andswers and worked with me to make sure that the car I and friendly people I have ever worked with while purchasing a car. The both produced honest andswers and worked with me to make sure that the car I was looking for was the best one for me. They did not push cars that where out side of my price range. The answered questions in a timely manner and if I had other questions they did extensive research and showed me the answers. I was treated with such respect that I could not imagine going to another dealership after this. I would actually wit for them to bring the car I want onto the lot. More

The experience started sour in the beginning. I put a down payment on a vehicle and they sold in by the time I returned to do paperwork. Their service reps have attitudes and so does the receptionist/cas down payment on a vehicle and they sold in by the time I returned to do paperwork. Their service reps have attitudes and so does the receptionist/cashier. I came in for A/C service. It was about $350. The next morning I had to return and the "gaskets were leaking." Well shouldn't they have found that initially in the inspection? I returned for a tune up a few months later. Later that evening my car was misfiring and wanting to stall. "They overlooked something and had to fix it." I returned a few years later and needed a new catalytic converter, crankcase vent pipe, front right axle, new belt, dipstick (which I believe they broke in the first place), and they did a fuel system cleaming (which I wasn't told about). I paid my deductible and the differnece. A few days later, I had to return because my car was flaring during gear changes. I take it in and they tell me I need a new transmission. They call me to pick it up and I show up. It wasn't ready yet. Finally later that afternoon it was ready. I pick it up and the next day it strats flaring again. When I take it in they said I could leave it. So I said only if I get a rental. They told me since I didint have an appointment they could not cover the rental. And I would have to wait until the technician that worked on it had an open appointment. The rep was rude and gave me attitude. When I spoke to a manager, he said he was not legally responsible for anything. I would have to wait until they had an opening because it is safe to drive. I would NEVER go back or recommend any aspect of this dealerdship to anyone! More

I have bought many cars in my lifetime. One of the most fun experiences I had was working with Les Brewer to purchase my Jetta. I wasn't sure that a Jetta was for me, so Les recommended I take a car home fun experiences I had was working with Les Brewer to purchase my Jetta. I wasn't sure that a Jetta was for me, so Les recommended I take a car home and drive it for a day to make sure it was the model for me. Needless to say, I was terrified. It's one thing to drive your own car, it's another to drive a new care from a dealer. Well, it turned out that the test drive for a day was what I needed to convince me that the Jetta was the car for me. When I returned to Les, we discussed cost and again - surprise - the car was definitely in my price range. Later that day, I drove off the lot with my new Jetta and have been driving it ever since. I don't even let my husband drive my car! Oh - and about my husband -- when it came time for him to purchase a new car, he went to see Les, and -- yes -- he also drives a Jetta. He loves how it handles and the MP3 player feature. We are so very satisfied with the experiences we have had, that there's no doubt we'll return to see Les and the guys when it's time to purchase new vehicles. More

Overall this is a "user friendly" dealership. They are attentive to customers without being overbearing, and treat all customers as though they really want their business. Even when there may be a proble attentive to customers without being overbearing, and treat all customers as though they really want their business. Even when there may be a problem, the team at AutoBarn does everything it can to make the situation right. More

Our sales person, Lester Brewer who is a very friendly and genuinely concerned person gave us his undivided attention assisting us in every way possible to make our purchase pleasant. The service staff at and genuinely concerned person gave us his undivided attention assisting us in every way possible to make our purchase pleasant. The service staff at the Autobarn are knowledgeable and next to none who do their best to maintain your vehicle above the standards set forth by VW. I wouldn't consider buying from any other VW dealership. More

This is the best VW store in the Midwest if not the country. Our first experience with the Autobarn came with the lease of our Passat Wagon in ’07. Long time VW enthusiasts, we’d never seen so many new country. Our first experience with the Autobarn came with the lease of our Passat Wagon in ’07. Long time VW enthusiasts, we’d never seen so many new Volkswagens in one place. They had the car we wanted in stock, the sales team was friendly and knowledgeable, and the transaction was timely. Needless to say, we were pleasantly surprised. However, what’s really endeared me to this dealership is the service we received after the sale. Firas, our salesman, made a point to introduce us to the service department when we bought the car, and when we came for our first oil change we were greeted by name. The free car washes always gave me an excuse to stop by and check out the new inventory. Naturally, when our Passat lease ran out recently, we’d had our eye on a Jetta Sportwagen for some time. Though we’ve relocated to Kansas City, I couldn’t imagine buying a VW anywhere else. Firas and Bogdan had the new car ready to go when I arrived, handling all aspects of the lease return for me. The deal and the experience were well worth the 8 hour drive. More

I am very impressed with this dealership--they were friendly and easy to work with, and I would happily do business with them again. I also wouldn't hesitate to recommend them to friends and family. Ou friendly and easy to work with, and I would happily do business with them again. I also wouldn't hesitate to recommend them to friends and family. Our sales rep has stayed in touch with us post-sale to make sure everything is going well. More