The Autobarn Volkswagen of Countryside

I have been coming to Autobarn Countryside for many years and over those years I have watched the sales and service department go through constant changes in an effort to improve the experience for the years and over those years I have watched the sales and service department go through constant changes in an effort to improve the experience for the customer. I am never intimidated or afraid to take my vehicles in to the Autobarn Dealership in Countryside because I know that I will always be treated fairly, and respectfully. When I take my vehicles in for service I know that when one of the service representatives tell me that I need something done that they have my best interest in mind, and I can be rest assured that they are being honest and straight forward. I especially like that I can call, and speak directly with a service representative who knows exactly what is happening with my vehicle, and they ensure that the work is being done in a timely fashion. EVERY service representative that I have dealt with has a unique, charming personality, and sense of humor that is simply delightful in every regard. I mean, they really understand the angst a customer is facing with the prospect of spending a large sum of money in todays economy in order to keep their vehicle in top shape. Subsequently, they go out of their way to research coupons and other discounts and apply them accordingly to ease the customer's stress. The parts department is on top of their game. I have yet to be told that a part for my vehicle is not in stock to the extent that it will inconvenience me or my family. It is obvious that every effort is being made to ensure that the inventory is kept up to above standard. Sometimes, when I am waiting for my vehicle, I watch the interaction of the employees with everybody they come in contact with, and they never wain. The mechanics have a great relationship with the service folks and it is clear that there is great communication going on. I like that the mechanic working on my vehicle, if necessary, will talk to me directly to help me understand the issue(s) with my vehicle. It is obvious that they know their craft, and make sure I understand; all with a smile and great sense of humor and assurance that it will be ok. The sales department does a great job, too. I like that when I walk around, the salesmen greet you nicely and are low pressure. They engage you and seem genuinely interested in you as a person, not just as a potential sale. I cannot say enough about the entire Autobarn of Countryside experience. Mike Blackburn PO Box 153 Western Springs, IL. 60558 More

I went in thru the Costco Auto Plan and walked out a very satisfied Proud Owner of a new Jetta. The saleman Raul Cano that I had was very easy and honest to work with and very familiar with the Jetta and al satisfied Proud Owner of a new Jetta. The saleman Raul Cano that I had was very easy and honest to work with and very familiar with the Jetta and all its accessories. The evening I went to pick up the new car he spent a very long time with me explaining all the features and how to use them. He even set many of them up for me upon request. I would highly recommend any of my family or friends to him and the Autobarn of Countryside. More

We searched from Green Bay to Fort Wayne for the Jetta Sportwagen we wanted and found one (seemingly hidden) not to far from home in Countryside. The sales process was better then expected. None of the, Sportwagen we wanted and found one (seemingly hidden) not to far from home in Countryside. The sales process was better then expected. None of the, What do I have to do to put you in a car today business. Anthony Whitlock knows the product and seemed happy to let the car sell itself as he pointed out the features. Our first service appointment, new car check up I think it's called, scheduled easily and confirmed by email. Then reminded by email including a link to change the appointment if needed. We arrived on time, greeted well, told Steve about a few sample issues and he told us it would take an hour. It took 56 minutes.. close enough. The waiting area was clean, stocked and while I brought a book I found myself watching the television. The time went quickly. I'll also mention that while I was waiting I spoke with the Parts guy, Brien, as I want a cargo divider installed. Turns out they've been discontinued but Brien said he'd look for one and I've had two update phone calls on the subject (so far). Can't really ask for more then that. The Wagen was delivered back, we went over some details of the work done. I left. More

I drive past the dealership I bought my 06 Passat at and go out of my way to get to the Autobarn because the service there is fantastic. They're friendly, fair, expertly trained, responsive, and I feel like go out of my way to get to the Autobarn because the service there is fantastic. They're friendly, fair, expertly trained, responsive, and I feel like I'm a valued customer there. I can't say that about a lot of places. They shuttled me to and from work without hesitation. I've fought with previous dealers to get a one mile ride. More

We are very happy with our purchase at Volkswagen Autobarn of Countryside. Nick and the entire staff were very nice, attentive and patient with us and our two young children during the entire proces Autobarn of Countryside. Nick and the entire staff were very nice, attentive and patient with us and our two young children during the entire process. Nick was very knowledgeable about all the cars we were considering and answered all our questions. Financing was quick and easy. The online price of the vehicle we purchased was great (we researched using Edmund’s etc.), the trade in value was good, and the financing was lower than our bank’s. Our “new” used car was in great condition. We had a great experience and we highly recommend them! More

We purchased our 2006 Passat at the Autobarn and have always come back there for service. At first this was a matter of convenience because the dealer was located near my place of employment and they we always come back there for service. At first this was a matter of convenience because the dealer was located near my place of employment and they were always happy to drop me off and pick me up at work. For the first few years the service consisted primarily of oil changes and regular maintenance. Although the price was not low, I always had the sense that we were being treated fairly and the staff was always friendly and informative. Because of our good experiences we continued to bring our car back even though I left my former job and it now requires a special trip to bring in the car. Among the things I particularly like is that there is little turnover among the service advisers; we're dealing with the same people we met when we first bought the car. As a result I can call them on the phone, talk to someone I know, and know that they know me and the vehicle. An example of their willingness to go 'above and beyond' occurred just yesterday. My wife was driving the car in downtown Chicago (about 25 miles away from the Autobarn) when the low oil warning message appeared on the dashboard display. She parked the car, called the Autobarn and talked to Steve. As it happens, Steve had a contact who worked close to where my wife had parked the car. Steve called his friend who picked up some oil, met my wife at the car, and added the oil for her. He would not even accept payment for the oil. I can't imagine a better example of going out of the way to help a customer. This kind of attention is typical of our experiences with the service folks at the Autobarn. I would also add that their service waiting area is comfortable, well stocked with complementary coffee and beverages, and also convenient for people who need to work while they wait for their cars. More

Anthony has made buying my new Passat a professional and friendly experience. He knew all the details of the vehicle and answered all my questions / concerns. He was very friendly and positive. He did good friendly experience. He knew all the details of the vehicle and answered all my questions / concerns. He was very friendly and positive. He did good followup to make sure that I was happy with the vehicle. The service department was very professional, and courteous. My vehicle was ready in a timely manner and the car was cleaned when I picked it up. I have a VW dealership located 1 mile from my house, but I travelled 50 miles to buy my car at the Autobarn. I recommend the Autobarn to all my friends. Keep up the good work. More

We purchased a VW Golf via the internet from from Anthony Whitlock. As a result of the internet transaction, the pricing negotiations and the entire delivery process were VERY smooth. Anthony was very frie Whitlock. As a result of the internet transaction, the pricing negotiations and the entire delivery process were VERY smooth. Anthony was very friendly, professional and easy to deal with. He provided pricing for both a cash deal and a financing deal. We priced the car out with Edmunds and Kelly Blue Book and found the price we negotiated very favorable in comparison. I never thought buying a car would be a fun experience...working with Anthony and The Autobarn, it was !! The new car owner orientation was well planned out and fun. The food was very good. I would recommend The Autobarn and Anthony Whitlock to anyone. More

Eric and I would recommend this dealer and Anthony our salesman to anyone looking to buy a Volkswagen! Great place to do business! Feel like we made great friends. I traded in a Ford Excursion for a Volks salesman to anyone looking to buy a Volkswagen! Great place to do business! Feel like we made great friends. I traded in a Ford Excursion for a Volkswagen Jetta. I was unsure about going from a big vehicle to a smaller size vehicle but I love my Jetta a lot! I am very happy with it! More

This dealership should be a a model for other dealers. Excellent customer service starting from Richard kirkpatrick (GM) to Jason (the finance guy), to Ras (sales), to Bogdan ( mgt?), to Randy (Service) t Excellent customer service starting from Richard kirkpatrick (GM) to Jason (the finance guy), to Ras (sales), to Bogdan ( mgt?), to Randy (Service) to all the guys at the back who wash my car. Whenever I have questions, I feel comfortable calling them and they all always are helpful and or to direct me to the right place or number to call. The guys who wash cars know how I treat mine and they do exactly just that. Keep up the good work! More