The Autobarn Volkswagen of Countryside

I've had bad experiences at other dealerships but was treated with the utmost respect by the people at The Autobarn Volkswagen of Countryside. John spent a lot of time making sure he put me in the right treated with the utmost respect by the people at The Autobarn Volkswagen of Countryside. John spent a lot of time making sure he put me in the right car for me and my budget. He was patient, friendly, and gave us excellent advice that we intend to follow. At other dealerships I went to I was pressured and felt like they were constantly pushing me towards something they wanted rather than what I wanted. John was exceptional and making me feel comfortable and making sure we found the right car. More

John Gomes was honest and informative. He made my new purchase very easy. He walked me through all the features and options the car had and how they work. I did not feel pressured at all to make a purcha purchase very easy. He walked me through all the features and options the car had and how they work. I did not feel pressured at all to make a purchase. I left very satisfied with my transaction. More

My experience in purchasing a new TDI Sportwagon from Liz D. at the Autobarn was truly remarkable, especially when compared to 2-3 other dealerships in the Chicago area that were very frustrating and unprofe D. at the Autobarn was truly remarkable, especially when compared to 2-3 other dealerships in the Chicago area that were very frustrating and unprofessional experiences using the old car sales tactics and lacked followup up and follow through as promised. Since the TDI Sportwagon was a very difficult car to locate based on my desired features and color, I contacted several dealers in the Chicago area and found that the color/features were not available and was told that I needed to wait 3-4 months for the 2013 model year. I was very surprised to receive a call from Liz at the Autobarn who informed me that she had located 2 cars that met my criteria and that she would confirm availabiity and pricing in 1 day. Liz stay true to her word and located a car out of state that Autobarn would trade for and that the delivery would be approx 1 week. Autobarn actually flew a person to pickup the car and drive it back to Chicago in order to expedite delivery for me...truly going out of their way to satisfy my timing needs. Liz was very responsive, followed up when she said she would and kept me informed as to the delivery status of the car and she also negotiated a fair price for the car and extended warranty. She was truly a pleasure to work with and was very professional, friendly, and most importantly very responsive. Even though the Autobarn was not the closest dealer to my home, I would certainly have not issues purchasing another vehicle from the Autobarn. As a sales professional of 25+ years myself, I give Liz and A+ on her sales/customer service skills, as well as her knowledge of her product and the buying process that truly made my experience a very positive experience. Working with her manager and associate Matt who supported her also added to my positive experience in purchasing a car from the Autobarn. Great job Liz and team !!! More

This dealership and the people mentioned above were very couretous and knowledgable about every aspect of sales and finance. This is how the car buying experience should be!! Thanks!! couretous and knowledgable about every aspect of sales and finance. This is how the car buying experience should be!! Thanks!! More

I have never been a fan of the new car purchase / lease process...until now. Matt Lichosyt was very professional and a pleasure to deal with from the initial tire kicking to closing the deal. I definitel process...until now. Matt Lichosyt was very professional and a pleasure to deal with from the initial tire kicking to closing the deal. I definitely will refer friends and family to Matt in the future. Firas Al-Qahef handled the finance closing. He also was very professional and made the closing as painless as possible. More

A company is as good as its people that it employs. At Autobarn/Countryside this is very evidence. Your treated with respect with no high pressure tactic. From the General Manager(Richard) to the salespe Autobarn/Countryside this is very evidence. Your treated with respect with no high pressure tactic. From the General Manager(Richard) to the salesperson Elizabeth (Liz). She was very patience in explaining every detail about the auto from the test drive to the negotiation. Happy to say a negotiated price was agreed upon with Liz and happy to be part of the Autobarn/countryside family. PS: Liz handle her self very professional and was very knowledgeable about the product. She know how to made you comfortable with humor and love for people. More

After working with a dealer locally and negotiating the trade-in value of my previous vehicle and new 2013 Volkswagen CC, I returned a phone call I had received from Matt a couple of weeks earlier after in trade-in value of my previous vehicle and new 2013 Volkswagen CC, I returned a phone call I had received from Matt a couple of weeks earlier after inquiring with Costco about their Auto Buying program. Though I didn't necessarily know what the Costco "pre-negotiated" price would be for the vehicle prior to visiting the dealership, I informed Matt that we could either negotiate the deal absent of the Costco discount or with it, whichever was going to ultimately get the bottom line where I wanted it. I informed Matt where I wanted to be in terms of price, and was very impressed. They offered me substantially more for my trade-in than my local dealership, and were neck and neck with them in terms of the new vehicle's sale price. At the end of the day, the dealer I had previously bought two vehicles from lost the business due to not having the exact vehicle I wanted on their lot (Autobarn had the exact color, trimline, and interior I wanted) and having provided some of the poorest service I've ever experienced at a car dealer (These guys couldn't fix a ham sandwich, let alone a throttle body). I got the deal I wanted, and received professional and courteous treatment from start-to-finish. The follow-up post-sale has been tremendous, and I intend to have my AND my wife's Volkswagen serviced here in the future. The caliber of the service department remains to be seen, but I am hopeful that I will be singing their praises as much as I have the sale side of the transaction. In short - a dealer willing to negotiate, and one that does so in a professional and competent manner. Something that seems to be lost all too often in this business. More

Matthew was very nice,informative,attentive, and helpful. The process was very smooth, no-price haggling. Wham, bam, and I was out with new car. I love it. The process was very smooth, no-price haggling. Wham, bam, and I was out with new car. I love it. More

Another amazing experience. It's what keeps up coming back! Working with Liz and Anthony was awesome. We bought a car from Anthony 4 years ago, and it was great that he is still at the Autobarn. Liz d back! Working with Liz and Anthony was awesome. We bought a car from Anthony 4 years ago, and it was great that he is still at the Autobarn. Liz did a lot of leg work for us and kept us updated by phone...something that meant a lot! Thanks to the whole team...it really was a pleasure. And we LOVE our new car!!! More

Liz allowed us to complete most of our negotiation over the phone, and once at the dealership, she gave us her complete attention, explained all the features of the car I didn't know about, and worked with the phone, and once at the dealership, she gave us her complete attention, explained all the features of the car I didn't know about, and worked with me to get to a price I thought was fair. Everyone else seemed completely invested in my happiness while I was there, too--I was offered snacks and drinks more than 10 times, asked if I was being helped while I was alone for a minute, given a tour of the service department, etc. I felt like I had full run of the place, and that they valued my future business in the service department, too. More