The Autobarn Volkswagen of Countryside

We purchased a new 2013 GTI from The Autobarn Volkswagen of Countryside on December 26, 2012. We had been considering a purchase from a dealer that was closer to home. There were a couple of reasons why w of Countryside on December 26, 2012. We had been considering a purchase from a dealer that was closer to home. There were a couple of reasons why we chose Countryside for this purchase. The initial reason we came into the Autobarn Counrtyside VW was because the price of the car was slightly better than the VW dealer closer to home. But when it came down the final decision of where to buy the car Countryside was the clear choice because of the warm and friendly people that we met during our visits. Now it could have been the Holiday that had everyone in such a good mood but I am pretty sure it is more than that. Before the appointment with our Sales Consultant we walked through the other areas of the dealership and met several people who all had the courtesy to acknowledge our presence and ask if the could assist in any way. We met Steve Lagasse who took the time to speak to us about his service department. The pride he has in his position in this dealership was self evident as he spoke about the service department. We then met with John Sassano, our Sales Consultant. It was my second visit with John and he listened to what we wanted and worked to make it happen. John went out of his way at every step to help us with the process and our purchase. I would recommend this dealership to my friends. More

We have purchased many cars at dealers in the past. However, we must admit Rodney and Dave went above and beyond to close a deal at the price we asked for as we had them directly competing with another However, we must admit Rodney and Dave went above and beyond to close a deal at the price we asked for as we had them directly competing with another dealer (VW Dealer in St. Louis) with exactly the same car...most importantly, Rodney and Dave negotiated with patience and a smile. My anticipation and hope is that the "post-sale" service will be just as good with the other members of their team. More

My purchase experience from this dealer was a good one. Mr. Sassano listened to what I wanted and made it happen. It was an easy transaction. I would recommend this dealership to my friends. Mr. Sassano listened to what I wanted and made it happen. It was an easy transaction. I would recommend this dealership to my friends. More

I was looking for a Audi on auto trader and auto barn popped up. Came over from Indiana and test drove.... excellent! Everyone was very friendly and easy to work with. popped up. Came over from Indiana and test drove.... excellent! Everyone was very friendly and easy to work with. More

Excellent, friendly service from all the staff at the dealership. The staff is very knowledgeable and can provide necessary information regarding the models on the lot and are very helpful in making a d dealership. The staff is very knowledgeable and can provide necessary information regarding the models on the lot and are very helpful in making a decision for the best car for me. Barbara was extremely helpful. More

I really enjoyed working with Barbara Gawlak in obtaining a new Jetta Sportswagen TDI. Barb was quite knowledgeable about the ins and outs of the car, and allowed me to take the car home overnight to really a new Jetta Sportswagen TDI. Barb was quite knowledgeable about the ins and outs of the car, and allowed me to take the car home overnight to really get a feel for how it responds outside of a test drive around the block. Barb was not pushy whatsoever, but rather did everything possible to allow us to make an informed decision. It certainly didn't hurt that I absolutely love the car, and have heard very good things about the VW TDIs from everyone I know who has one. The Autobarn VW of Countryside deserves major props for developing some really solid salesmen & women. They offered me a very fair deal on both the new car and on my trade-in. I did extensive research ahead of time on what to expect pricewise on both the new car and the trde-in, and the offer from the Autobarn hit my projected figures almost on the dot. That says a lot about the credibility of the folks who work there. I'd also like to send out a shout out to Lee, the finance manager at the dealership. He didn't give me the hard sell on an extended warranty, which I really appreciated. I normally don't give lengthy references for something as basic as a automobile purchase, but this dealership, Barb Gawlak in particular, deserves all the praise they get. More

John Sassano is one of the better care salesmen I've had the pleasure of meeting. My search for an affordable car took me to many of the dealerships in the area. He listened to my needs and located just t the pleasure of meeting. My search for an affordable car took me to many of the dealerships in the area. He listened to my needs and located just the best options for me. The negotiations were straightforward, communications timely and accurate. Definitely ask for John if in the market for your next car- you won't be disappointed. More

Rodney Garmon was great to work with, I've been buying cars and t rucks for 35 years and he is the best salesman yet. cars and t rucks for 35 years and he is the best salesman yet. More

Anthony was very professional and helpful however I did feel the used car manager was very unwilling to negotiate a fair price for both parties. I also had service done as part of the sale and it was n feel the used car manager was very unwilling to negotiate a fair price for both parties. I also had service done as part of the sale and it was not done correctly and had to take off work and return to get the vehicle repaired correctly as it was unsafe to drive, which they did. My only other comment is when a used car is sold it should be gone through and obvious repairs made before you let the customer drive away. Needed basic repairs rear shocks broken idler pulley Belt tensioner Very bad tires More

Great and friendly service. John took the time to review vehicles and options. He was very knowledgeable about the vehicles and warranties offered. We will continue to be proud Volkswagen customers. vehicles and options. He was very knowledgeable about the vehicles and warranties offered. We will continue to be proud Volkswagen customers. More