The Autobarn Volkswagen of Countryside

My experience with this dealership continues to be positive throughout my many visits here. Even when busy, they continue to be cordial and considerate. Keep up the good work! positive throughout my many visits here. Even when busy, they continue to be cordial and considerate. Keep up the good work! More

John Sassano was very pleasant, informative, not pushy. He made my experience easy. He was willing to work within my budget. I also like the fact that he was checking with me through e-mails with my satis He made my experience easy. He was willing to work within my budget. I also like the fact that he was checking with me through e-mails with my satisfaction or if I had any problems that I needed to address. Customer service is also very helpful and willing to work with my time frame. I like the fact that where you drop off the car for repairs is very clean and does not smell. I am also satified with performance of the car. It rides very smooth, quiet, roomy and very confortable. When I am ready to purchase another car VW in Countryside will be my 1st choice. More

Anthony made my experience very painless. I was impressed and will return when I'm ready to purchase again. Anthony was very knowledgeable and patient, he made sure I was satisfied. and will return when I'm ready to purchase again. Anthony was very knowledgeable and patient, he made sure I was satisfied. More

What an awesome experience. Anyone looking for a new car has to go to this dealership. A plus. Their pricing was unmatched by anyone out there and their Service Manager Randy is awesome. has to go to this dealership. A plus. Their pricing was unmatched by anyone out there and their Service Manager Randy is awesome. More

This is my 2nd Volkswagen purchase from Autobarn in Countryside. Anthony Whitlock is a great saleman. He is very understanding and helpful of your needs. I would recommend him to anyone. Countryside. Anthony Whitlock is a great saleman. He is very understanding and helpful of your needs. I would recommend him to anyone. More

Below is an email I sent after purchasing a 2012 Tiguan SE from the Autobarn VW of Countryside. Our salesman, John Sassano was so great, he's officially made our family's Christmas card list. We looked for SE from the Autobarn VW of Countryside. Our salesman, John Sassano was so great, he's officially made our family's Christmas card list. We looked for this particular car everywhere in the Midwest, the price was unbeatable and there were only 6500 miles on it. We had so many dealers pressuring us to by other cars with more mileage or less options saying that we would never find that particular vehicle in our budget. We live out of state and won't be able to take advantage of some of the perks included in the package that came with the car and John worked with us on that to get a fair deal. We were there for a few hours and he never made us feel pressured or tried to convince us to purchase another vehicle. He was patient and refilled our coffee multiple times, even the coffee was excellent. Hey John! I got your message, tried to call you back Monday night, but you were with a customer. I LOVE the car! Seriously, you have no idea how many we test drove and how many salesmen failed in getting my husband to pull the trigger on buying one. We really enjoyed working with you and will be contacting you in the spring when my husband will be looking for a car for himself. I was able to get the blue tooth set up and also loaded all my music on an sd card so I can jam out like a true soccer mom. The car got the thumbs up from my eleven year old too! Mostly I really appreciated that you were transparent, open and honest with us as a sales person, I didn't feel like you were smarmy or pressuring us like I did at other dealerships. You were extremely personable and overall we really enjoyed working with you. I am eager to complete the satisfaction survey, I haven't received it yet, I am wondering if it may have gone to my junkmail and I missed it. If it has already been sent, could you have it re-sent. I really want to give youthe credit you deserve for doing what so many others sales people failed to do! Thanks again! More

The process of purchasing a used vehicle was a fair and comfortable experiece. I was pleased with John's ability and willingness to treat me as a valuable customer, and to be fair in his dealings. comfortable experiece. I was pleased with John's ability and willingness to treat me as a valuable customer, and to be fair in his dealings. More

Mr. Whitlock was referred to me by a family member who purchased from him at the VW Autobarn this year. Mr. Whitlock was very helpful and did everything he could (along with the rest of the VW team) to g purchased from him at the VW Autobarn this year. Mr. Whitlock was very helpful and did everything he could (along with the rest of the VW team) to get me a great deal on a premium VW vehicle. In addition, he took the extra time to go over all of the gadgets and gizmos in my new car! The new Autobarn Facility is very nice and very inviting. During our visit, we discovered that my family member was not taking advantage of all of the services and perks that were available after purchasing his vehicle earlier this year. The service department did his 10,000 mile service and washed the car right then and there while I was cutting my deal on my new car!!! Thanks again! More

went there friday night 11-9-2012 with my stepson to purchase a 2012 Jetta SEL they refused to negotiate and added all types of xx like an airconditionng cleaning for 899.00 and an additional warranty f purchase a 2012 Jetta SEL they refused to negotiate and added all types of xx like an airconditionng cleaning for 899.00 and an additional warranty for 2999.00 and said the car had to be purchased with the car!The manager didn't even get off his xxx in his office even after I called another dealer from the dealership and pretty much made a deal with another dealer.I guess they are selling so many cars there that they can let a serious buyer walk!And yes we drove up to Muller Auto Group the next morning and purchased a very similar car with less miles for more than 500.00 less More

Great experience from start to finish. Most dealers have 1 or 2 Golf R's in stock --- these guys had lots to choose from. Got exactly the car I wanted. Barbara in particular was friendly and helpful. 1 or 2 Golf R's in stock --- these guys had lots to choose from. Got exactly the car I wanted. Barbara in particular was friendly and helpful. More