The Autobarn Volkswagen of Countryside

Car repair A great facility which is in a good location. My visit was great and they provide excellent customer service. I would recommend this dealership to my A great facility which is in a good location. My visit was great and they provide excellent customer service. I would recommend this dealership to my family and friends. More

Bad sales experience - pricing games Asked for a better price. The VW Sales Manager referenced a higher price than they offer online and his deal-price for a cash purchase (passed on to Asked for a better price. The VW Sales Manager referenced a higher price than they offer online and his deal-price for a cash purchase (passed on to me via Peter) was no better than their published online price. If they do not want to negotiate they ought to just say so rather than inventing reference pricing that is higher than their online pricing. More

Good communication I was informed before, during and after the work was done on my car. The costs were as they were described to be ahead of time, so there were no surp I was informed before, during and after the work was done on my car. The costs were as they were described to be ahead of time, so there were no surprises. More

great experience I did not have to wait for a sales person. I also was able to drive 2 cars to be able to make up my mind as to witch car I wanted to purchase. After t I did not have to wait for a sales person. I also was able to drive 2 cars to be able to make up my mind as to witch car I wanted to purchase. After that, everything went very smooth. I also went back to clarify some of my questions. More

30,000 mile service for 2015 Subaru Forester I was kept well-informed about this service being due. The service department explained the service to me and provided a loaner car. The loaner car wa I was kept well-informed about this service being due. The service department explained the service to me and provided a loaner car. The loaner car was very nice. The service was completed when promised. Dealer hours were convenient for me to drop it off and pick it up. More

Excellent Service as Always I took the Jetta to VW service because the tire pressure warning light came on. Also it was time for 70,000 mile service. Both requirements were handl I took the Jetta to VW service because the tire pressure warning light came on. Also it was time for 70,000 mile service. Both requirements were handled quickly. I did not have an appointment and counted on Express Service. The warning light was triggered by a 2 psi difference on one tire which was quickly remedied. More

Oil change & part replacement Great friendly service with a smile. Waiting room refreshments, snacks and wi-fi make the time fly. Cleanliness is a high priority both in the service Great friendly service with a smile. Waiting room refreshments, snacks and wi-fi make the time fly. Cleanliness is a high priority both in the service center and in handling the car. More

routine maintenance and service updates I've always had an outstanding service appointment each and every visit. Dropping off the vehicle in the AM, the shuttle to / from the LaGrange Metra I've always had an outstanding service appointment each and every visit. Dropping off the vehicle in the AM, the shuttle to / from the LaGrange Metra Station, being picked up on time, never having to wait in the afternoon, the car ready to drive home that evening. Yesterday's oil change and courtesy check was exceptional, met by a technician with a big, warm smile, friendly updates, he walked me out to my car when completed, still answering my questions. I'm a faithful customer now and in the future. More

Awesome Customer Service!! I came in (with no appointment) for an oil change. Chris Remiasz greeted me with a warm smile. Right then and there, I knew I was in good hands. I wa I came in (with no appointment) for an oil change. Chris Remiasz greeted me with a warm smile. Right then and there, I knew I was in good hands. I was in and out in under an hour! I will definitely be back! Thank you Chris!!!! More

Passat Excellent service. Greatly appreciate their kindness and care they took to understand our needs and provide us with what we needed. Thank you for ever Excellent service. Greatly appreciate their kindness and care they took to understand our needs and provide us with what we needed. Thank you for everything. More