The Autobarn Subaru of Countryside - Service Center

Don't go there for service I would not recommend this place to anyone. Every time I went in for service, there was always an issue. They don't see anything wrong, or they can't I would not recommend this place to anyone. Every time I went in for service, there was always an issue. They don't see anything wrong, or they can't hear what I hear, or they don't cover this and that even though the car was brand new. When I was buying the car, they told me that I would have 3 oil changes for free. as it turned out the first one was, but when I got there the second time, they said the second one wasn't free and I had to pay for it. Another time, they wanted to keep my car overnight but wouldn't give me a rental ( said they didn't have one at the moment). I went to a different dealer that is a little farther, but everyone is nice and never had a problem again. More

I would like to say thank you to the service folks at this location. Having been told I needed rack and pinion and had the work complete by another mechanic I was told the very next oil change that the this location. Having been told I needed rack and pinion and had the work complete by another mechanic I was told the very next oil change that the head gaskets need to be replaced. Well with 138,000 plus miles on my 04 Forester I felt a second opinion was needed. I purchased my subie at the Subaru of Countryside now known as the Autobarn so that is where I headed. Well after that car was up and I saw the mess of oil and leaking I knew it was a new car sale for me. Scott explained the repairs and let me know the approximate cost so I could consider my options. As I do regular service on the car and had hoped to keep it at least another year to two years I scheduled the work. I am very pleased at the results and expect to have the dealership service the car going forward. Carol Lyle More

Scott in the service dept is exceptional. We brought our 2007 outback wagon in to determine if we needed to replace the pistons. Scott and his crew did whatever they could do (without incurring expense) an 2007 outback wagon in to determine if we needed to replace the pistons. Scott and his crew did whatever they could do (without incurring expense) and gave us an opinion on what the car needed. At that point we decided to look at new cars. George, our sales man, was informatitive, knowledgable and not pushy at all with us (which I appreciated!). we test drove both the impreza and forester. Although, we would have loved to purchase the wagon, it was just above our price range. We decided on the forester. Really liked all the changes in the body style etc (not boxy looking anymore)and we asked for the best deal they could give us. We recd 11,000 for the trade in, wanted the rear cargo net abd homelink mirrow, the total price we had to pay was 15,157. We have been loyal subaru customers for at least 25 years. We love these cars and currently own a tribeca and 2006 outback sedan (I wish you still made this car, I love it) and now the forester. We just wont haggle and said give us your best price. I was a bit dissapointed that the mirror wasn't just thrown in - in exchange for the diming compass mirror and surprised that we had to purchase the cargo net - we always recd that before. But, when all was said and done we did purchase the car and do love it. I don't know if the sales guys do not have much room to make the price better or we should have spoke up more. Nevertheless, George was great and we had a good experience with Mo when we were finalizing all the papter work. Our next car maybe the legacy! I would cetainly go back to autobarn for this purchase and we will continue to use the service dept as Scott is always fair and thorough. More

I rated Autobarn Subaru excellent because my experience has been exceptional. To be more specific, I have worked closely with Scott Pothof. Scott has always been extremely helpful and personable. Furth has been exceptional. To be more specific, I have worked closely with Scott Pothof. Scott has always been extremely helpful and personable. Further, he continually takes the time to understand my service interests and concerns and subsequently explain my options. The dialogue I have had about my car has been educational without making me feel like I need ASE certification just to have a conversation. Both my car and I have always been treated with respect and I trust that Scott and the crew to have my best interests in mind. The level of service and sense of trust are not typical in my experience and, as such, I thought I should take the time to post my appreciation. In addition to Scott and a few other notable members of the team, two individuals in the parts department (Larry and ?) have also been exceptional. Following a car wash gone bad, my car had a series of scratches along one side. I explained my tragedy to the parts rep and he asked if he could take a look at the damage. I of course agreed. He took a look at the depth of the scratches and talked to me about which scratches could be managed with touch paint and which would likely need a more involved solution. I was extremely appreciative that he took the time to look at the car and talk with me when he could have just as easily just rung me up and sent me out the door with a receipt. In a separate experience I had this week, I asked Scott about purchasing some all-weather floor mats. The parts rep was walking through the service room on his way out when Scott asked if the parts department was still open. The rep said he had closed up but asked what I needed. I told that I wanted the floor mats but I said not to worry about and that I could come back another time. The rep said that it wouldn’t be any problem and that he would grab them for me. The parts rep could have easily told me that he was done for the day and that I would have to come back. I would have understood that. However, I was impressed by the fact that he took time to set his bag down, go back and grab the mats to make sure I was taken care of. The three examples above are illustrative of my typical experience with Autobarn Subaru and they have given me a real sense that the crew are there to help me and not simply sell me a service and push me out the door. The collective experience has served to create a real ‘trust factor’ that cannot be understated. This critical component does not come from marketing materials, add campaigns, etc, but is rather a reflection of the type of quality people they put in place to work with myself and other customers. Given that I live in Chicago, it would be easier for me to get work done at Mid-Town Subaru; however, I made decision, based on my experience with Scott and others, to get all of my maintenance/oil changes/etc at the Autobarn Subaru. My tow cents, ML More

I am happy I went with Subaru with help of a friend. The several of times I have visited the dealer the gentlemen have been friendly, funny and helpful. Smiles go a long way. The service is excellent. Wo several of times I have visited the dealer the gentlemen have been friendly, funny and helpful. Smiles go a long way. The service is excellent. Works is done in a timely matter. Dealership is clean. I look forward to getting my car serviced here. More