The Autobarn Subaru of Countryside - Service Center

I rated Autobarn Subaru excellent because my experience has been exceptional. To be more specific, I have worked closely with Scott Pothof. Scott has always been extremely helpful and personable. Furth has been exceptional. To be more specific, I have worked closely with Scott Pothof. Scott has always been extremely helpful and personable. Further, he continually takes the time to understand my service interests and concerns and subsequently explain my options. The dialogue I have had about my car has been educational without making me feel like I need ASE certification just to have a conversation. Both my car and I have always been treated with respect and I trust that Scott and the crew to have my best interests in mind. The level of service and sense of trust are not typical in my experience and, as such, I thought I should take the time to post my appreciation. In addition to Scott and a few other notable members of the team, two individuals in the parts department (Larry and ?) have also been exceptional. Following a car wash gone bad, my car had a series of scratches along one side. I explained my tragedy to the parts rep and he asked if he could take a look at the damage. I of course agreed. He took a look at the depth of the scratches and talked to me about which scratches could be managed with touch paint and which would likely need a more involved solution. I was extremely appreciative that he took the time to look at the car and talk with me when he could have just as easily just rung me up and sent me out the door with a receipt. In a separate experience I had this week, I asked Scott about purchasing some all-weather floor mats. The parts rep was walking through the service room on his way out when Scott asked if the parts department was still open. The rep said he had closed up but asked what I needed. I told that I wanted the floor mats but I said not to worry about and that I could come back another time. The rep said that it wouldn’t be any problem and that he would grab them for me. The parts rep could have easily told me that he was done for the day and that I would have to come back. I would have understood that. However, I was impressed by the fact that he took time to set his bag down, go back and grab the mats to make sure I was taken care of. The three examples above are illustrative of my typical experience with Autobarn Subaru and they have given me a real sense that the crew are there to help me and not simply sell me a service and push me out the door. The collective experience has served to create a real ‘trust factor’ that cannot be understated. This critical component does not come from marketing materials, add campaigns, etc, but is rather a reflection of the type of quality people they put in place to work with myself and other customers. Given that I live in Chicago, it would be easier for me to get work done at Mid-Town Subaru; however, I made decision, based on my experience with Scott and others, to get all of my maintenance/oil changes/etc at the Autobarn Subaru. My tow cents, ML More

I am happy I went with Subaru with help of a friend. The several of times I have visited the dealer the gentlemen have been friendly, funny and helpful. Smiles go a long way. The service is excellent. Wo several of times I have visited the dealer the gentlemen have been friendly, funny and helpful. Smiles go a long way. The service is excellent. Works is done in a timely matter. Dealership is clean. I look forward to getting my car serviced here. More