The Autobarn Subaru of Countryside - Service Center
Countryside, IL
622 Reviews of The Autobarn Subaru of Countryside - Service Center
Headlight repair visit All staff was courteous, professional, knowledgeable and friendly. The wait area was clean and had nice amenities. Work was well done. Minimal wait ti All staff was courteous, professional, knowledgeable and friendly. The wait area was clean and had nice amenities. Work was well done. Minimal wait time. Price for the work done was reasonable. More
Maintenance visit Advisor was courteous and friendly. Service was performed in a timely manner even though it was crowded. Inspection work sheets are easy to understand Advisor was courteous and friendly. Service was performed in a timely manner even though it was crowded. Inspection work sheets are easy to understand. Complementary car wash is really good. More
Always a great experience. I am always informed of the services that are needed before they are done. The representatives are polite and knowledgeble. I actually look forward I am always informed of the services that are needed before they are done. The representatives are polite and knowledgeble. I actually look forward to having my car serviced More
Great service! Every time I am there, they are always so very helpful & knowledgeable! The service department is very polite & provides us with all of the informatio Every time I am there, they are always so very helpful & knowledgeable! The service department is very polite & provides us with all of the information up front. More
service dept went in for an oil change, was greeted by Kaitlyn immediately . and brought to a comfortable waiting room and offered snacks and beverages. oil change went in for an oil change, was greeted by Kaitlyn immediately . and brought to a comfortable waiting room and offered snacks and beverages. oil change was done in no time, checked out. I am handicapped and weather was cold and icy, dale had car brought inside for check out, great customer service More
Subaru worked hard to make the service right. Adam Szymanowski from the sales team was just super. 5 Star all the way ***** Any service issues were corrected with the help of the manager Eddy Adam Szymanowski from the sales team was just super. 5 Star all the way ***** Any service issues were corrected with the help of the manager Eddy Bill G More
Horrible Customer Service/Car Service I brought my car in for 2 separate problems and I had documentation (videos/pictures) for both. They had my car for almost a week and claimed they cou I brought my car in for 2 separate problems and I had documentation (videos/pictures) for both. They had my car for almost a week and claimed they could not duplicate the problems, therefore, no work was actually done. They originally tried to make me pay $140 an hour for their labor if they could not find a problem even though my car is only 2 years old under the original complete warranty. We complained and then they didn't make us pay. On my drive home the problem occurred again. More
Don't go there for service I would not recommend this place to anyone. Every time I went in for service, there was always an issue. They don't see anything wrong, or they can't I would not recommend this place to anyone. Every time I went in for service, there was always an issue. They don't see anything wrong, or they can't hear what I hear, or they don't cover this and that even though the car was brand new. When I was buying the car, they told me that I would have 3 oil changes for free. as it turned out the first one was, but when I got there the second time, they said the second one wasn't free and I had to pay for it. Another time, they wanted to keep my car overnight but wouldn't give me a rental ( said they didn't have one at the moment). I went to a different dealer that is a little farther, but everyone is nice and never had a problem again. More
I would like to say thank you to the service folks at this location. Having been told I needed rack and pinion and had the work complete by another mechanic I was told the very next oil change that the this location. Having been told I needed rack and pinion and had the work complete by another mechanic I was told the very next oil change that the head gaskets need to be replaced. Well with 138,000 plus miles on my 04 Forester I felt a second opinion was needed. I purchased my subie at the Subaru of Countryside now known as the Autobarn so that is where I headed. Well after that car was up and I saw the mess of oil and leaking I knew it was a new car sale for me. Scott explained the repairs and let me know the approximate cost so I could consider my options. As I do regular service on the car and had hoped to keep it at least another year to two years I scheduled the work. I am very pleased at the results and expect to have the dealership service the car going forward. Carol Lyle More
Scott in the service dept is exceptional. We brought our 2007 outback wagon in to determine if we needed to replace the pistons. Scott and his crew did whatever they could do (without incurring expense) an 2007 outback wagon in to determine if we needed to replace the pistons. Scott and his crew did whatever they could do (without incurring expense) and gave us an opinion on what the car needed. At that point we decided to look at new cars. George, our sales man, was informatitive, knowledgable and not pushy at all with us (which I appreciated!). we test drove both the impreza and forester. Although, we would have loved to purchase the wagon, it was just above our price range. We decided on the forester. Really liked all the changes in the body style etc (not boxy looking anymore)and we asked for the best deal they could give us. We recd 11,000 for the trade in, wanted the rear cargo net abd homelink mirrow, the total price we had to pay was 15,157. We have been loyal subaru customers for at least 25 years. We love these cars and currently own a tribeca and 2006 outback sedan (I wish you still made this car, I love it) and now the forester. We just wont haggle and said give us your best price. I was a bit dissapointed that the mirror wasn't just thrown in - in exchange for the diming compass mirror and surprised that we had to purchase the cargo net - we always recd that before. But, when all was said and done we did purchase the car and do love it. I don't know if the sales guys do not have much room to make the price better or we should have spoke up more. Nevertheless, George was great and we had a good experience with Mo when we were finalizing all the papter work. Our next car maybe the legacy! I would cetainly go back to autobarn for this purchase and we will continue to use the service dept as Scott is always fair and thorough. More