The Autobarn Subaru of Countryside - Service Center

I just stopped by the dealership I stopped due to the fact my low tire pressure light was on. They realized I had an appt. for an oil change the following Monday and offered to do it I stopped due to the fact my low tire pressure light was on. They realized I had an appt. for an oil change the following Monday and offered to do it right then (without me asking.) Great customer service. More

OUTSTANDING Customer Service!!! Thank you Steven Ostojic! You took such good care of me and my Golf. You are greatly appreciated. You've made me a loyal (and happy) customer! Thank you Steven Ostojic! You took such good care of me and my Golf. You are greatly appreciated. You've made me a loyal (and happy) customer! More

Scheduling service I have always had excellent care and customer service at this Countryside Subaru dealership. I live pretty far away, and it is an inconvenience to dri I have always had excellent care and customer service at this Countryside Subaru dealership. I live pretty far away, and it is an inconvenience to drive further out when I Live 5 minutes from Gerald Subaru. However, I have continually had the opposite service multiple times at Gerald. On this last occasion, I called Gerald earlier in the week to schedule an oil change. Knowing that there was bad weather on its way Friday. I thought it would be smarter to receive service closer to home. I called and they put me on hold and came back telling me that there was no one to help me. They took my phone number and my message and requested time for service and said they would call me back. They never did. This is not the first second third or fourth time I have had related customer service like this. One time I arrived at Gerald Subaru because my tire pressure light was on. I was concerned I had a near flat tire . It was right after work. Gerald Subaru was very reluctant to help me and told me they had no one who could help me. I didn't even see a line of cars in the lobby didn't have any customers in it. One other time I scheduled an oil appointment at Gerald and they told me I could not get in for a week and a half. When I arrived for the oil change ice at for 2 hours , watching other customers come and leave before me. However when I called Countryside, they scheduled my appointment right away, send me an email receipt before I was even off the phone, sent me a text message the day before reminding me of my appointment, sent me a text while I was sitting for service in case I had any questions, and it went very smoothly. I told them that I always come back to Countryside because of the great care and service. I told them that it is difficult at times since I live farther away and even asked for suggestions as to what I could do if I can't make it out to Countryside. They offered me ideas such as buying the crusher washer and taking my car to a trusted service place closer to home when need be. I wish that I could just pick this dealership up and move it closer to home. Every worker I have encountered at Countryside has done an outstanding job. I truly the person who owns and manages this dealership. And I want them to know that the dealership closer to my house is the exact opposite and could learn from them. Thank you very much. Please continue doing what you are doing. It is because of your care and the way you handle your customers that it keeps someone like me driving the 25 to 30 miles to receive service. It is also why I tell people shopping for a Subaru to seriously consider not buying or going for service at Gerald Subaru. More

Excellent This is the best dealership I’ve ever been to and believe me, I’ve been to a lot! I’ve been leasing my personal vehicles for about 20 years and all de This is the best dealership I’ve ever been to and believe me, I’ve been to a lot! I’ve been leasing my personal vehicles for about 20 years and all dealerships are not the same. Simple things like the layout of the dealership makes a huge difference. One of the things that I really like when I go for car maintenance is that I can pull my car inside (out of the elements) and someone always comes out to meet me. While waiting inside, various coffees and other beverages are plentiful and the waiting area is very comfortable. Offering specify areas for those with laptops is a fantastic perk. I’ve always believed that a dealership doesn’t make their money from car sales, but from the cars they service and that’s where the customer has to want to bring their car. Often I would lease a car from one place and then go elsewhere for servicing because of the cost, hours or other factors. With VW Countryside I don’t need to go anywhere else. Everyone from the sales staff to management are very helpful and truly seem to enjoy working there. More

All good! The folks at The Autobarn Subaru of Countryside listen and are very helpful. All of my specific issues were responded to and fixed if necessary. Sor The folks at The Autobarn Subaru of Countryside listen and are very helpful. All of my specific issues were responded to and fixed if necessary. Sorry we're moving and will have to adopt a new Subaru dealer but I'm sure they will also provide good service. More

30 day check up Brought car in for 30 day check up. Was impressed with staff. Was in and out. They answered questions I had pertaining to the car Brought car in for 30 day check up. Was impressed with staff. Was in and out. They answered questions I had pertaining to the car More

Car Service Went in to get my front brakes changed & they gave me an option to wait until my next oil change or go ahead & change them a little early. Went in to get my front brakes changed & they gave me an option to wait until my next oil change or go ahead & change them a little early. More

30 day new vehicle check up The experience was very satisfying; the team was attentive and professional. Kudos to Mark T. who really knew the electronics in our new car. His tu The experience was very satisfying; the team was attentive and professional. Kudos to Mark T. who really knew the electronics in our new car. His tutorial was well done! I love all the features and I am now comfortable with using them. More

12K Service My service appointment was handled capably and promptly. The only concern I had was that I presented a Subaru coupon at the time I arrived, and I do My service appointment was handled capably and promptly. The only concern I had was that I presented a Subaru coupon at the time I arrived, and I do not believe the coupon was reflected on my bill. More

Prompt and efficient My routine service was completed promptly and efficiently. I arrived early for my appt. and was allowed in and offered coffee. A good experience. Am My routine service was completed promptly and efficiently. I arrived early for my appt. and was allowed in and offered coffee. A good experience. Amen More