The Autobarn Nissan of Evanston

Excellent customer service, very friendly After researching cars for several months and checking out a number of dealerships and other car purchasing outlets, I settled on The Autobarn in Evan After researching cars for several months and checking out a number of dealerships and other car purchasing outlets, I settled on The Autobarn in Evanston. I worked with Bojan Kokanovic. He was very helpful and straight forward with me. While I may have been able to find the car for slightly less elsewhere, the customer service they provide after the purchase is unmatched anywhere. I am very happy with my choice to do business with The Autobarn. More

Best dealership I always get my Nissan serviced here. I am always updated about my vehical. I am very happy with the great customer service. Everybody is nice and I always get my Nissan serviced here. I am always updated about my vehical. I am very happy with the great customer service. Everybody is nice and friendly. More

Quality Service I have been dealing with service advisor, Don Mekoola for the past 8yrs. He is quick to assist me as soon as I drive through the door. He is profess I have been dealing with service advisor, Don Mekoola for the past 8yrs. He is quick to assist me as soon as I drive through the door. He is professional, efficient and knowledgeable. More

A lesson in economics Kissy Freeman has a way of relating to the inner needs of a person. The respect I received was worth its weight in gold. I would share my excellent Kissy Freeman has a way of relating to the inner needs of a person. The respect I received was worth its weight in gold. I would share my excellent experience with anyone. More

great service no complaints I was provided great quality customer service. Kept me updated on my vehicle and was very friendly and informative, I couldn't ask for more, I always I was provided great quality customer service. Kept me updated on my vehicle and was very friendly and informative, I couldn't ask for more, I always get serviced here. More

Great Miriam Mcready was very responsive to all my requests. She responded quickly to my texts and the car was ready in the time frame she promised! Miriam Mcready was very responsive to all my requests. She responded quickly to my texts and the car was ready in the time frame she promised! More

The Autobarn Nissan of Evanston (Martin Desz) I am reviewing my lease of Nissan Leaf from "The Autobarn Nissan of Evanston". Martin Desz is the salesperson who helped me through the whole process. I am reviewing my lease of Nissan Leaf from "The Autobarn Nissan of Evanston". Martin Desz is the salesperson who helped me through the whole process. Martin is very knowledgable about the Nissan Leaf and its technology. His enthusiasm about Leaf helped me to purchase Leaf over other electric models available in the market. I initially started my process by getting internet quotes from most of the Nissan dealerships in Chicago area. Out of all dealerships Autobarn Nissan of Evanston offered competitive pricing and they had several Leaf's available with my color choices. Martin Desz is not the typical auto salesperson, he is more knowledgeable about what he is selling and informative. More

GREAT SALESPERSON AND CUSTOMER SERVICE MY EXPERIENCE WITH NISSAN AUTOBARN DEALERSHIP WAS GREAT. MY SON AND I WAS VERY PLEASED WITH OUR SALES PERSON KISSY FREEMAN. I FELT VERY COMFORTABLE WI MY EXPERIENCE WITH NISSAN AUTOBARN DEALERSHIP WAS GREAT. MY SON AND I WAS VERY PLEASED WITH OUR SALES PERSON KISSY FREEMAN. I FELT VERY COMFORTABLE WITH HER AND THE INFORMATION SHE PROVIDED IN HELPING ME DECIDE WHETHER TO BUY FROM THIS DEALER. WHEN I ASKED HER A QUESTION SHE WAS UNSURE ABOUT SHE CHECKED WITH THE DEALERSHIP STAFF TO ENSURE SHE PROVIDED ME WITH THE CORRECT INFORMATION. FROM PAST EXPERIENCES WITH OTHER DEALERSHIPS SOME SALESMAN WOULD JUST GIVE ME ANY ANSWER THEY THINK I WOULD WANT TO HEAR TO ENCOURAGE ME TO BUY THE CAR THEN LATER I WOULD FIND OUT THE THE INFORMATION WAS INCORRECT. KISSY WAS VERY OPEN, HONEST AND PATIENT. WHAT I LIKED MOST OF ALL WAS THAT SHE WASN'T PUSHY OR AGGRESSIVE. I BELIEVED HER WHEN SHE STATED TO ME THAT SHE WANTED MY DECISION TO BASED ON WHAT I FELT COMFORTABLE WITH. SHE WAS VERY STRAIGHT FORWARD AND TOLD ME WHAT MY OPTIONS WERE AND WHAT I COULD PURCHASE BASED ON MY CREDIT AND TRADE IN. ONCE MY DECISION WAS MADE THE FINANCE DEPARTMENT DID A GREAT JOB COMPLETING THE TRANSACTION. KISSY MADE SURE THE CAR WAS CLEAN AND POINTED OUT HOW TO USE ALL FEATURES IN THE CAR. SHE REMOVED MY PARKING STICKER FROM MY OLD CAR AND PIECED IT BACK TOGETHER AND THAT WAS NOT AN EASY TASK. THE PLATES FROM MY OLD CAR WAS TRANSFERRED BY KISSY. OVERALL, MY SON AND I WAS VERY PLEASED WITH AUTOBARN NISSAN AND THE GREAT CUSTOMER SERVICE WE RECEIVED FROM OUR SALESPERSON KISSY FREEMAN. More

Car buying Great service, the sales man was very respectful and helpful, we were able to negotiate on a deal very easily and closed the deal. The car is great no Great service, the sales man was very respectful and helpful, we were able to negotiate on a deal very easily and closed the deal. The car is great no problems what so ever, if you need to buy a car look no further this is the place! More

Either Hugely Incompetent or Just Plain 'Ole Dishonest After hours of car research, I found a car that appeared to be everything that I was looking for in a Nissan Rogue. While it was located almost 150 m After hours of car research, I found a car that appeared to be everything that I was looking for in a Nissan Rogue. While it was located almost 150 miles away from me, The Autobarn Nissan had overall really great reviews, so I felt that I would receive exceptional service. I called as soon as they were open Saturday morning to ensure that their online inventory was up to date, and was told by the receptionist that the car was still there. She said that while the sales staff was in a meeting and wouldn't start until 9am, she would give them a message to have someone call me. I wanted to make sure of my purchase before I wasted an entire Saturday driving over for nothing. 9am came and went. 10am came and went and I decided to call myself. The receptionist apologized that no one had contacted me and put me in touch with Tim. Tim further confirmed that the Rogue I was interested in was indeed still there. I explained my concern about driving all the way over there, only to have it sold right before I arrived. Initially, Tim offered me the option of putting a deposit on the car to ensure that it would be there and I readily accepted this. However, when he supposedly checked with his manager, he came back and said that no deposits were being accepted that day. Due to my concerns, he said that he would park the car on a back lot so that it wasn't visible and he would keep the keys. I told him that I would be there by 2pm, loaded my two small children into the car, and took off. At a quarter of 1, Moe from the dealership called in response to the message I had left nearly 4 hours prior. I explained that I was within 30 minutes of the dealership and would be meeting Tim. As it turned out, Tim called just 15 minutes later with bad news. 15 minutes away from the dealership and he calls to apologize, but the car had just been picked up. Apparently, he said, it had been sold the day before and the person was just coming in to pick it up. What kind of gross incompetency do you have to have in your business when TWO DIFFERENT PEOPLE supposedly check and say that the car HAS NOT BEEN SOLD?! I would have never gotten in my car, if that was the case! He had little to nothing to say and instead suggested that, rather than the black one, he had two other Rogues on the lot for the same price; one in brown and one in purple. SERIOUSLY?! What I believe happened is that the car was never moved to any back lot and was just sold to the first person that was physically there (and NOT the day before), with no regard to the customer driving such a long distance specifically for THAT car. And this AFTER that customer had expressed her concern for driving such a long way only to be screwed over. At this point, the dealership is either completely incompetent or opportunistically dishonest. Regardless of what actually happened, I don't choose to support practices such as these with my hard-earned money. I do not lounge through lots just looking to buy whatever the dealership happens to have sitting around. I am very meticulous with my purchases and was coming with actual cash in hand. I had no choice but to turn right around and make the 2-1/2 hour drive back home, with two very cranky restless children, empty handed. Not only was a precious weekend day stolen, but I wasted nearly $100 between tolls, gas, lunch, and the additional unnecessary mileage on my current car. Thank you for ab-so-lute-ly nothing. I have the choice of multiple other dealerships, and other makes of car for that matter. As a result, not only will The Autobarn not ever receive any of my business, but neither will Nissan at this point. I suppose shame on me for believing that there was any such thing as an honest used car dealership/salesperson. More