The Autobarn Nissan of Evanston

Worst Car dealership, I have ever been in my life. Randy, the service advisor (overall ratings: 0) This is my first car and i purchased my another car last year from Autobarn Nissan on Evanston. Las Randy, the service advisor (overall ratings: 0) This is my first car and i purchased my another car last year from Autobarn Nissan on Evanston. Last week, i left my Nissan Altima because i was noticing water leakage on the right side (front and back) of my car. I explained all my problems to him. Similarly, he had different info. on my profile and i asked him to change my number. After leaving my car for 5 days, he called me stating my car is ready. I went to the dealership and made the payment($149 for the water leakage) before entering to my car. When i went to my car, water leakage was still there. And i immediately called him and he even noticed that it hasn't been fixed yet. He went to call the mechanic(Arturo). After his presence, randy started telling that it is a moisture, no the leakage. Arturo was helpful and he even said he will look towards my car if i got the same problem after driving after few days. I was pretty much sure, the advisor was not doing what he was suppose to. He blamed one of my buddy who came to Chicago on the same day and he was with me at that moment to pick up my car, saying that he talked with him on the phone. Randy is truly not a good advisor. Having someone like him on Nissan Dealer is going to bring huge negative impacts on their business. Due to the leakage i had to leave my car today again (06/01/2017, Thursday) and Don (service advisor) said that he will call me on Saturday to make sure about the problem. I am pretty sure, this will be my last visit on that location. Similarly, i am regretting that i referred my family members to buy vehicles from that place. In order to have my ac leakage fixed, i had to leave my car for more than a week, its been a waste of my time and i won't be going to Autobarn Nissan on Evanston. I would like to request the responsible department to examine and take a possible action for the service that your service advisor have been providing to you customers. This dealership do not deserve even a single star. More

Worst Service Ever! Randy, the service advisor (overall ratings: 0) This is my first car and i purchased my another car last year from Autobarn Nissan on Evanston. Las Randy, the service advisor (overall ratings: 0) This is my first car and i purchased my another car last year from Autobarn Nissan on Evanston. Last week, i left my Nissan Altima because i was noticing water leakage on the right side (front and back) of my car. I explained all my problems to him. Similarly, he had different info. on my profile and i asked him to change my number. After leaving my car for 5 days, he called me stating my car is ready. I went to the dealership and made the payment($149 for the water leakage) before entering to my car. When i went to my car, water leakage was still there. Immediately called him and he even noticed that it hasnot been fixed yet. He went to call the mechanic(Arturo). After his presence, randy started telling that it is a moisture, no the leakage. Arturo was helpful and he even said he will look towards my car if i got the same problem after driving after few days. I was pretty much sure, the advisor was not doing what he was suppose to. He blamed one of my buddy who came to chicago on the same day and he was with me at that moment to pick up my car, saying that he talked with him on the phone. Randy is truely not a good advisor. Having someone like him on Nissan Dealer is going to bring huge negative imapacts on their business. Due to the leakage i had to leave my car today again (06/01/2017, Thursday) and Don (service advisor) said that he will call me on Saturday to make sure about the problem. I am pretty sure, this will be my last visit on that location. Similarly, i am regretting that i referred my family members to buy vehicles from that place. In order to have my ac leakage fixed, i had to leave my car for more than a week, its been a waste of my time and i won't be going to Autobarn Nissan on Evanston. I would like to request the responsible deparatment to examine and take a possible action for the service that your service advisor have been providing to you customers. More

Exception serve As always, Don Mekoola. and his staff were excellent. He is courteous and informative, he gave me a realistic time frame for the repair. He is effic As always, Don Mekoola. and his staff were excellent. He is courteous and informative, he gave me a realistic time frame for the repair. He is efficient, didn't rush me, answered my questions. He is a true professional. In addition car drop off area is clean and the customer waiting area is very comfortable with comfortable seating and refreshments. More

Good job! I was assisted by DonMekoola. I brought my car in for an oil change. Don was very friendly and told me exactly when my car would be ready. He went I was assisted by DonMekoola. I brought my car in for an oil change. Don was very friendly and told me exactly when my car would be ready. He went over each item the mechanic looked at when servicing my car. My only complaint is that I made an appointment online yet still had to wait an hour just for an oil change. I guess I figured since I set up the time in advance it would only take 30 minutes or less but apparently not. Otherwise everything was great. More

Do not trust them ! Before the holidays I bought a car at the Autoban Nissan of Evanston. The salesperson was Victor. I bought a 2013 Hyundai Santa Fe. I asked Victor if Before the holidays I bought a car at the Autoban Nissan of Evanston. The salesperson was Victor. I bought a 2013 Hyundai Santa Fe. I asked Victor if the car was 100% functional and he said that it absolutely was. After finalizing the sale I went to get the car and I noticed there was a fresh scratch on it. Victor said that they will take care of it, but I will have to come back another time, this turned out to be the beginning of many problems for me. Shortly after leaving the dealership during the first stop at a red light on Dampster, I attempted to reverse and it turned out that the back-up camera was not working, and Victor knew about this because he was parking the car the day before and had to use the back-up camera feature. From that spot I called Victor and he told me that they will take care of it. Making my way home I decided to pop in a CD into the CD player and another “surprise” hit me. The CD player was not working, there was an “error” message on the screen. After another phone call with the dealer, I informed him that I am leaving town on vacation, he insisted I take the car in, leave it at the dealership and when I return everything will be fixed. After about 2 weeks I come back to town and Victor tells me that the scratch is fixed, but I have to go to the Hyundai dealer with the rest of the issues and they will fix all of them there. At the Hyundai dealer, they fixed the back up camera but the CD player was not fixed because the 30K mile warranty has expired. I called Victor one more time and he again assured me that everything will be taken care of. I left my car with them again and they were supposed to fix it. I go back there for about the sixth time, and the manager was part of the conversation this time. They told me that they were going to take the car to the Hyundai dealer service but someone was not there and that they couldn’t do it at the time. After a few weeks of continuous phone calls to them, I finally hear from Victor that “we can’t do anything more about it”. The manager told me that it’s normal that cars break, which sounded like he was getting at the fact that all of these issues started occurring after leaving the dealership for the very first time after the sale. This whole situation lasted about two months, all I can say is that you should avoid them at all cost, they are regular liars and cheaters. More

Bait and switch tactics Dealer advertise was not honored. Manager said it was a mistake by the advertising company. I was told to take it up with advertising company. Very ru Dealer advertise was not honored. Manager said it was a mistake by the advertising company. I was told to take it up with advertising company. Very rude and arrogant sales manager. Tried price gouging me for an extra that was advertised has included with vehicle. Be very careful with this dealership! More

Nissan + Don Mekoola = Good Delarership, Better service The service was a little long but I was satified with the services performed on my vehcile. Don Mekoola provide that human touch that makes coming to The service was a little long but I was satified with the services performed on my vehcile. Don Mekoola provide that human touch that makes coming to Nissan of Evanston worthwhile More