The Autobarn Nissan of Evanston

did not expect to buy a car today I worked with Marco who was very friendly and knowledgeable about the inventory. I originally wanted to trade in my Nissan Versa for a new one but the I worked with Marco who was very friendly and knowledgeable about the inventory. I originally wanted to trade in my Nissan Versa for a new one but they didn't have the one I wanted in stock. Marco showed me the Nissan Kicks instead and I loved all the tech features and extra trunk space. I ended up buying it that day! My only complaint is that I was waiting for 2 HOURS just to talk to the financing person at the end of the process. I felt that was way too long and there wasn't anyone giving me updates on when it would be my turn. I was hungry because I missed dinner which didn't help. They didn't apologize for the long wait or give me anything to make up for the long wait. Their Customer Service and communication could have been better for that situation. More

Very very slow Made appointment a week before for service they recommended. 2 hour job became a 5 hour job because they didn't have the part that was scheduled to Made appointment a week before for service they recommended. 2 hour job became a 5 hour job because they didn't have the part that was scheduled to be replaced and it had to be delivered from somewhere. I know it sounds silly, but if someone makes an appointment for something you recommend shouldn't you be prepared? Manager lied when he told me the car was on a test drive. I knew he was just buying time, Then the excuse of mechanic working on two cars at once and the didn't have the part. Come on! First car there at 7 am. Easy stuff. Quoted 2 hours. Waited three to call. Ended being 5. More

Efficient, pleasant, and understanding Because of a previous experience at different dealership, I was dreading it, but everyone we worked with was knowledgeable, efficient, and exerted no Because of a previous experience at different dealership, I was dreading it, but everyone we worked with was knowledgeable, efficient, and exerted no pressure. They were especially understanding when we hit a pothole after purchasing the car and returned in 30 minutes with a busted tire. They took care of everything that afternoon and were more gracious than I would have expected. They made the car buying experience personal and pleasant. More

90,000 mile service Clear and concise. 2012 Murano service work was completed in one day. Also working with Larry and Jon on the purchase of a Certified 2017 or 2018 Clear and concise. 2012 Murano service work was completed in one day. Also working with Larry and Jon on the purchase of a Certified 2017 or 2018 Murano. Close on price, but not there yet. Open to counter from GM. More

Had key fob replaced and they checked car overall I received Good service / communication of needs and when car would be ready. Drove me to car rental which was nice and helpful. Everyone was very pol I received Good service / communication of needs and when car would be ready. Drove me to car rental which was nice and helpful. Everyone was very polite More

Clear your schedule Had a scheduled appointment arrived on time. Was told it would take 2 hours, those 2 hours turned into 4 hours. There were no updates and it felt like Had a scheduled appointment arrived on time. Was told it would take 2 hours, those 2 hours turned into 4 hours. There were no updates and it felt like there was no sense of urgency. More

easy to buy Nikki and Marco were very good at helping me buy the Mustang I picked out. They were patient and helpful while they had to deal with me. If I were to Nikki and Marco were very good at helping me buy the Mustang I picked out. They were patient and helpful while they had to deal with me. If I were to find another car I wanted at this dealership, I would definitely return. More

good experience They gave me the deal I wanted on a more expensive model of the same car. I had a good experience top to the bottom. They gave me the deal I wanted on a more expensive model of the same car. I had a good experience top to the bottom. More

Pack Lunch and Dinner The outcome was positive but the journey took over 10 hours! We arrived completely prepared to test drive and purchase. I knew the exact vehicle, I The outcome was positive but the journey took over 10 hours! We arrived completely prepared to test drive and purchase. I knew the exact vehicle, I had a check for a 30 - 50% down payment, and I had financing in place. I was there for an expedient experience. The time spent in negotiations and processing was painful and unexpected. Customers deserve a warning in advance to understand the time commitment involved. I arrived around 2:30 pm and didn’t leave until practically 10:00 pm. my drive one way is 1.5 hours. I also have the impression (after hearing comments from staff) that this is not an uncommon occurrence. More

Usually good. Upset in the response to an issue Overall I have good experiences at this service center. The guys go out of their way to help me. I got the car home and the next day after service is Overall I have good experiences at this service center. The guys go out of their way to help me. I got the car home and the next day after service is a low air almost flat tire. I called to complain and instead of even humoring me or providing good customer service the guy completely blamed construction or some other issue that has nothing to do with them. I actually told him I was just calling to lodge a complaint and he could have just heard me out but instead argued with me. I don’t think that is a way to deal with customers. Chris was not the person I dealt with on the phone. He was great the entire time and worked to save me time and money. More