The Autobarn Nissan of Evanston

Simple and Easy! I will most definitely continue my future vehicle transactions with this dealership! My trade in and purchase couldn’t have been easier. The staff was I will most definitely continue my future vehicle transactions with this dealership! My trade in and purchase couldn’t have been easier. The staff was well educated and very informative. Thank you! More

Great Service I've been going to Autobarn since I bought my car on the sales side. Always had Don take care of my car. He knew me by my first name and knew my car I've been going to Autobarn since I bought my car on the sales side. Always had Don take care of my car. He knew me by my first name and knew my car. Some time ago I heard that due to health reason he had to retire. Lucky for me I met Chris and he has filled the void of that trusted service tech who can explain things and ensure that work is done quickly. Many people say that dealer charges higher for service, yes it is a bit higher but at least I don't have to worry about the parts I am getting and if the work is done properly. They tell me what needs to be done and it is my decision to whether to do it or not. If I have a question I just ask Chris and he explains it so I can better understand the service they are recommending. More

pleasant and job was done well and timely. I brought my truck in for an oil change, I was kept advised of the progress, received the report about recommended repairs, got a lift to and from the I brought my truck in for an oil change, I was kept advised of the progress, received the report about recommended repairs, got a lift to and from the dealership, my truck was washed and the experience was pleasant. More

Buying a used car We worked with Sam and he made the car buying process very easy and enjoyable. I will definitely go back to Autobarn for another vehicle purchase in We worked with Sam and he made the car buying process very easy and enjoyable. I will definitely go back to Autobarn for another vehicle purchase in the future. More

NEW CAR! WHO'S THIS?! THE STAFF AT AUTOBARN NISSAN DID EVERYTHING IN THEIR POWER TO MAKE SURE I WALKED OUT OF THERE WITH THE CAR AND DEAL I WANTED. I'M DEFINITELY A SUPER P THE STAFF AT AUTOBARN NISSAN DID EVERYTHING IN THEIR POWER TO MAKE SURE I WALKED OUT OF THERE WITH THE CAR AND DEAL I WANTED. I'M DEFINITELY A SUPER PLEASED AND HAPPY CUSTOMER. More

Marco was awesome Marco understood exactly what we were looking for and gave us really good options. He also stayed 2 hours past closing time to help us buy our car. Marco understood exactly what we were looking for and gave us really good options. He also stayed 2 hours past closing time to help us buy our car. Luis who did the loan was also very nice and stayed late for us. We had a great and easy experience. More

Excellent service The mechanic was very professional. He attended to me in a courteous and polite manner. He attended to me in a swift and timely manner. He was very po The mechanic was very professional. He attended to me in a courteous and polite manner. He attended to me in a swift and timely manner. He was very polite and very friendly. More

Poorly ran, scammers/Won't honor their online deal I bought a slightly used Mitsubishi Outlander from this dealership, after multiple calls, emails and text messages when I showed up they had the wrong I bought a slightly used Mitsubishi Outlander from this dealership, after multiple calls, emails and text messages when I showed up they had the wrong car pulled up. I gave them a pre approval from my lander with my offer etc. There were a lot of issues with the transaction, they would not honor the price shown on their website and forced us to pay $800 for some GPS device. There were also scratches on the car with only 800 miles and they tried to touch them up (Terribly) after promising they will fix them. They tried to get us to sign a some blank forms by lying that they just wants to confirm that the have the correct VIN# of the car. I have bought dozens of cars and know that is shady way for dealers to avoid liability for anything. I was in a hurry as I needed a car to start a new job 1000 miles away in 3 days; otherwise I would have not bought the car from them at all. Save your money and do NOT buy anything from these scammers. More

Painful The entire process was painful. The sales person could not answer questions about how the lease financing calculations worked. He kept leaving the r The entire process was painful. The sales person could not answer questions about how the lease financing calculations worked. He kept leaving the room for long periods of time to do what should be available on his computer. The Financing person was super nice but it took FOREVER. Everyone kept saying...15 more minutes. I think the entire process took 5 hours and we did not even need to test drive the car. The most informed person was the guy that showed my daughter the functions of the car. Also, there were no floor mats in the car and they almost let us leave with out them even though we paid for them. Also, the Financing Guy, although he admited he was new to the financing department, when I asked questions about the contracts, he said that he didn;t know because HE NEVER READ THEM and didn't know what they said. There was a lot of trying to brush off questions and rush us through the process when it came time for us to read the document to sign, but they took forever to do anything. Also, the sales person did not tell us about the fee to return the car if we did not lease another car and then it was on the financing statement. When I asked what it was, the financning guy just kept saying it was "standard" and I "should knpw about that". How would I know about that???? So unprofessional. I would have left if I had not spent so much time there already. Not a nice way to operate. More

Outstanding professionals This was our third service appointment at Evanston Autobarn since we purchased our 2018 Murano. All great experiences. Communication excellent from se This was our third service appointment at Evanston Autobarn since we purchased our 2018 Murano. All great experiences. Communication excellent from service advisor Bryan Tabladillo. More