The Autobarn Nissan of Evanston

Not very truthful about the warranties at all. Did not realize this until I went in for an oil change and found that anything other than the oil change is not covered. That is not at all how my extended w realize this until I went in for an oil change and found that anything other than the oil change is not covered. That is not at all how my extended warranty was told to me by the financial department. Not a happy customer. More

Unprofessional scammers This dealership was unprofessional from the moment I started looking for a used car the fall of 2019. The sales person I dealt with did not follow up This dealership was unprofessional from the moment I started looking for a used car the fall of 2019. The sales person I dealt with did not follow up with me after my visit. He didn't answer my text and didn't appear to want to sell me a car. Then I made an appointment a couple of days in advance with a second sales person to discuss a car I had just test drove with him a few days prior. He waited until approximately 1 hour before my appointment time to tell me the car had been sold. I decided to stop my search for a car for a while. Fast forward to January 2020. I test drove a car I wanted to buy. I put a significant amount of money down to hold the car. When I returned the next day, this third salesman (who wore a skull cap in his office the entire time during my first visit with him) said Nissan Autobarn would NOT sell me a car unless I bought a car locator for $798. Even so, I bought the car, as it was a wee bit cheaper than going elsewhere. However, when I got home, I realized the total amount financed was way too much. While the finance guy was having me sign paper after paper when I bought the car, I did not realize they never gave me a breakdown of the total amount financed. I had to go back the next day and after 1.5 hours it was determined that a "gap insurance" for $800 had been sold to me without my knowledge. Thankfully, the finance guy took the $800 off the contract, but what a waste of my time! If I had totalled my car I wouldn't even have known I HAD the gap insurance! Next time I buy a car I will ask about EVERY fee before even setting foot in a car. Live and learn. If I could give this dealership a "0" rating I would. More

Always have great experience! Very attentive and everything is clearly explained. Car was washed and the work done, replacing a headlight bulb, was done in a short amount of time. everything is clearly explained. Car was washed and the work done, replacing a headlight bulb, was done in a short amount of time. More

We were very pleased with the service that we received while looking at the 2019 Nissan Maxima Platinum Reserve that we saw on the website. Our salesman, John Adamidis was very courteous and knowledgeable while looking at the 2019 Nissan Maxima Platinum Reserve that we saw on the website. Our salesman, John Adamidis was very courteous and knowledgeable about the ins and outs of the car. We made the purchase of the vehicle and would recommend shopping at Autobarn Nissan of Evanston! More

Salesman (Marco) and staff were responsive and professional. Being that I came from Detroit to check out the vehicle, the staff was very understanding and helpful. Sam very kindly assured me that they would hol Being that I came from Detroit to check out the vehicle, the staff was very understanding and helpful. Sam very kindly assured me that they would hold onto the car until I was able to get there (the weekend). Marco had the car ready to view and drive; and, the vehicle was at least as nice as represented. Finally, Dominique was wonderfully cooperative in negotiations. Ultimately, I am very happy with the car and the experience in obtaining it. KENAN More

Very respectful, very nice . They helped me at a difficult time, when i really needed to be stress free and have a reliable way to work. difficult time, when i really needed to be stress free and have a reliable way to work. More

Couldn't Be Happier I could not have had a better car buying experience. Having English as a second language, it was extremely comforting that there was a Russian speakin I could not have had a better car buying experience. Having English as a second language, it was extremely comforting that there was a Russian speaking salesman named Sam Levin working here. Mix that with the professionalism, and easy going demeanor of the General Manager Sam Mustafa you get an extremely satisfied customer who will be returning. If you are looking for a great and easy going sales experience I strongly suggest going to see the 2 Sam's at Autobarn Nissan in Evanston. More

Amazing service by the guys over at Nissan especially John P. He helped me get my car back fixed in a timely fashion. Thank you! John P. He helped me get my car back fixed in a timely fashion. Thank you! More

Excellent experience My experience at the Autobarn Nissan was fantastic. Brian helped me from the moment I drove in. He was very transparent about what was going on with My experience at the Autobarn Nissan was fantastic. Brian helped me from the moment I drove in. He was very transparent about what was going on with my car and adhered to all of the timing that he provided me. For example, he said that it would take an hour or so to inspect my car and he was exactly right. He was so helpful and easy to work with. I would definitely come back. More

Satisfying New Car Lease Experience Leasing a new car wasn’t as painful as I expected. John Adamides helped me find the vehicle I wanted and stay close to my budget. I appreciate the tim Leasing a new car wasn’t as painful as I expected. John Adamides helped me find the vehicle I wanted and stay close to my budget. I appreciate the time he spent with me during this process. He was very knowledgeable and attentive, as well as the other team members I met with to go over the car features. Thank you Autobarn Nissan! More